Renaissance Hotel 57

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1711 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Customer Service Issues

    Reviewed by E4041AWjulieb() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is very conveniently located for business as well as pleasure travel in NYC. The beds are comfortable and the room was clean. When I arrived I was greeted by a wonderful hotel team member- Raymond. He could not have been more professional and kind. The young bellman was wonderful too. Unfortunately, the next day - I had an extremely rude and unprofessional experience with the front desk team member, Lucy. I asked to speak to management. Tyler was the manager on duty, and he was even more unprofessional and even ruder than Lucy. Unfortunately, the incident was so nasty and disturbing that I will never stay at this hotel again.

    Convenient location

    Reviewed by Jean T(SJU) on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Front desk staff is amazing- friendly and informative. Room was very clean. Restaurants are close and you can walk to almost everything Looks like an office building converted to a hotel, not welcoming decor but location makes up for it

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Amazing customer service

    Reviewed by iamnadya() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at Hotel 57 from 18-19 February. After arriving the hotel from a long day at work, I’d like to share my experience throughout the stay. I’d like to dedicate my gratitude to Jennyffer and Eldar for making my stay here such a wonderful experience. I’ve never met such kind hearted hotel staff that goes over and beyond to accommodate to my needs. I truly appreciate their gestures to make my stay as comfortable as it can be. I received a small keychain when I arrived to my room and every time I look at it now, I’m reminded of how warm my stay was at Hotel 57. Definitely looking forward for my next stay and I wish the best of luck for Jennyffer and Eldar.

    Not a clean place

    Reviewed by Percins1(NYC) on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is possibly the worst hotel imaginable. I stayed overnight during a predicted snow storm and Covid. No one was even gracious enough to welcome me. I had taken a junior suite for a two night stay. The lobby was dreary, the staff uninterested, the room was disgusting. Every surface was dusty or dirty. The sofa had big buttons popping out all over, unusable. The chair was stained and filthy. Only the center of the room had been vacuumed. Towels were so threadbare and dingy that I could not shower. Luckily, I had two pillowcases and a sheet in my bag. I sat up all night Stay Away

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    not too bad

    Reviewed by RaymondH1111() on Feb 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    my floor and room were outdated (old) - 3-stars small down pillows are not good for a bad neck, asked the front desk for foam or a stiffer pillow and received more small down pillows. staff were outstanding !!!!!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4