Moon Palace Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4428 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    the worst all inclusive experience

    Reviewed by X1190OTcharlottew() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    the staff were very kind and professional, but the accommodations were unacceptable. The rooms had the smallest double beds i have ever seen. 400+ dollars a night. long story short i slept on a roll out bed in the corner. No beverages in the refrigerator, no juice, soda or water. If you don't want to leave room you need to call at least 2 hours prior, it took us 2 days to get beverages. and NO ALCOHOL. The wires lounge and gym, both under construction. This is unacceptable. If you are booking this resort, call and confirm that the amenities they advertise are actually available for your stay. The meal options were pretty good, although there were no regular shrimp, lobster or crabs, these items were extra or just not available. The rooms were very small, they advertise the rooms in the other building that have been purchased. Due to covid no activities you will have to plan your own day, nothing for the chidden, an occasion night show but not really keeping the attention of the smaller children. bad review i would never stay at Moon Palace ever again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-1

    Service

    Service-3

    Best place to stay

    Reviewed by nakita j(Jamaica) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was one of three hotels we stayed in December and I give Moon Palace the number one place to stay the room service was excellent the menu is on the TV and you just have to browse through it and order you have a wide variety to choose from and the Palace club sandwich is the best I ever had. The Jamaican breakfast each morning is so good with their hot chocolate tea I can really say Moon Palace have the best food and some of the staff goes above and beyond to make your stay a memorable one But I must give a big thank you to the kitchen staff especially the ones who take the meals to our room they are very professional and on time they do not come in your room they stand at the door and you take the trays this hotel has every thing if you dont want to leave the property you dont have to entertainment for the whole family is there and a small bottle of hand sanitizer and mask is in your room and the room is very clean and comfortable you always get a welcome bottle of wine in your room and a well stock mini bar that one phone call will restock I would say moon palace is one of the best hotel in Ocho Rios

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Stale food in 24 hour cafe & music too loud in club

    Reviewed by Aliyahu6(Margate, United Kingdom) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Very overrated and boring hotel. Weak entertainment nothing really to do. Daniel (female on guest relations) very awful to deal with and had part in ruining our time there. Raodian amazing friendly helpful kind and nice as well as the staff in his section of work. The animation team are non existent. The personal trainer in the gym lacks charisma and imagination. The ladies who serve by the pool all wonderful forgive me cannot remember names. The staff who deal with water sports literally do. Nothing but sit there and are not very friendly. Food is great but if you wanna put on weight then by all means go ahead. I personally would not recommend this hotel if you are looking for some fun vibes and great entertainment. To eat everyday then yes ok but the food in the 24 hour cafe is stale the chocolate truffles are stale the sandwich is stale and for the price per night this is not acceptable. Restaurant service very poor and food not great. The lifeguard with the dreadlocks female not friendly. We had a real bad time there overall and the rooms are small. I’ve stayed in majority of the hotels in Jamaica and this one is very much overpriced for what it has to offer!

    New Year's at Moon Palace

    Reviewed by 755jonj() on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had another excellent week at Moon Palace highlighted by the incredible staff that we encountered. The physical facilities are nice and have been adapted for COVID safety in all areas with sanitizing of hands, phones, temperature checks and shoe cleansing on arrival. The staff have maintained their high level of training and we observed excellent hand cleansing and safe practices by the wait and bar staff, also cleaning pens and counter tops by the guest services and front desk staff. Although the service throughout the hotel was excellent there are always a few standouts that go above and beyond that deserve to be recognized: Our concierge's Veronica and Ronick were simply the best. In the Pier 8 restaurant, Yanique and Najir were outstanding in making our dining experiences perfect. Our Sommelier Leon enhanced our dining experiences with accurately pairing wine selections for our dinners. In Buccaneers reef the buffet food was fresh and watched over carefully by the staff. The plates were maintained behind the counter and foods were served by the staff only. Dane and Roadain were our stand out servers. Nickeisha was an amazing pool concierge who went above and beyond to meet our needs. We can't wait to get back on the beach with her again. Dwayne was our outstanding staff at MoMo. No trip to Moon Palace is complete without a trip to the spa. Their front desk staff was incredible. Our outstanding therapists were Shawna and Jay. We look forward to their excellent massages on our return trip. Our servers and bartenders in the lobby and piano bar are simply the best: Sabrina, Tamara, Odain and Jerome....when we see them we know we are home. We look forward to our return trip this month. We chose Moon Palace because of the safety measures instituted by Jamaica, the hotel and the transportation company that they utilize (JTL). The service and food are incredible. The friendly and attentive staff keep us coming back year after year. To all the managers behind the scenes that maintain the quality of each department, we thank you.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Fantastic Holiday

    Reviewed by raymond l(Wishaw, United Kingdom) on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have recently returned and are looking forward to going back already. First and foremost I need to mention the people who made our holiday so great and they were the Staff ??????. The ENTERTAINMENT team Simone, Kahill. Rowell they worked so hard and really made my kids feel special, every day they made a point in speaking to us and were just brilliant. BARTENDERS & WAITRESSES How these guys do it I don’t know. Lesina, Horace and Nicholas, on our first day they remembered our names and our drinks, we didn’t need to ask they just came with them and ALWAYS asked if we needed anything - superb. We arranged a meal on the beach and Khalim and Natoya really looked after us and made it a very special occasion for us all. PIANO STAFF sorry can’t remember their names but every time we went in there (every night) again didn’t need to ask for a drink they knew and served us some lovely drinks. THE CREPE PLACE (near to piano bar) These guys were brilliant as again they knew our kids names and what they liked after the 1sr time of asking. All in all this holiday was brilliant and ALL due to the staff who looked after us, they were all so friendly, attentive, couldn’t do any more for us as Guests. We will be back and will definitely encourage anyone to visit The Moon Palace for their holiday. Thanks again and see you soon