TripAdvisor Traveler Rating

The hotel bath room was pretty filthy for anyone to stay there, is was an inconvenience for me and my friends. I truly believe that the hotel didn't take the customer satisfaction at all. The mangers should know my experience here so it will not happen to anyone else.

Customer service bad. The blonde white woman called me 2pm asking if I’m coming and what time. I said I am coming what is the earliest I can check in. She said probably 2:30 your room be ready. So I show up at 3pm she telling me oh the room isn’t ready and check in 4pm. Total bs. She says I will give you a call once room ready. I come back 40min later she checking people in. 2 more stuff there I go to the man he gives me the room key. I don’t know what have I done to the blonde while lady to be racist to me. Definitely not coming back.

I found the price ($249 per night + taxes) not equal to the value of this hotel. This hotel screams 90’s, everything is brown, gold, orange or red. The elevator was very slow, equally from the 90’s. The couch in the room was very worn and cushions very flat. The bed inside of it was not usable. We felt every spring of it. There was a hard wired internet line which no one uses anymore. Shower head was broken so didn’t work properly. Housekeeping was not consistent. Sometimes towels were refreshed and sometimes not. Bottled water in the room wasn’t refreshed. Every other Hilton I stay in refreshes water every day. Look in the immediate area for another option, dont stay here. There are tons of hotels within a few blocks and the convention center.

We stayed in this hotel during holidays. Due to the high ratings and because it was a hilton property we booked this. But when we arrived we saw how dated and old the hotel was. I can’t believe the high ratings and more so that it’s a Hilton. This hotel felt like a motel. Sagging couch with stains. Bed was uncomfortable. I couldn’t wait to get out of this hotel. Not booking this hotel ever again when I’m in Anaheim. Very disappointing.

Beds are comfy, showers hot. However, the service was so disappointing. When we asked reception what there was to do/see in the area the response was “um, there’s a shopping centre with different food venues”. There are no brochures in the lobby, we found more information across the road at the car rental place. The washing machine on level 5 (no signage) took our coins and wouldn’t start. When we informed Housekeeping, he indicated he thought it wasn’t working. Reception staff refused to refund our coins and we were told we’d have to wait for the engineer. After a second attempt and asking for the manager, our coins were refunded. We are Hilton Honours members and always try to use Hilton hotels but would not recommend this hotel in Anaheim.