Universal's Cabana Bay Beach Resort reviews
24559 TripAdvisor reviews
Run down, dirty and showing its age.
439carolg (Calgary, Canada) on Mar 20, 2024
Took forever to check in as they had our name wrong in the computer. After around 30 mins finally was checked in. Our reservation was for a ground floor room for 6 people. We showed the staff member and he said "rooms are not guaranteed ", so why put hat on our reservation. Diner had dirty tables and walls an rails at the side of the tables. Staff in diner area seemed lifeless and wandered around aimlessly doing nothing. Room was OK. But definitely showing it's age. Noisy neighbors can be heard.
Amazing Staff, overpriced food
Tinyradar on Mar 19, 2024
I stayed here for two nights with my family and we enjoyed our stay. When we walked into the lobby we were greeted by some of the most friendly hotel staff I've ever interacted with. They were superior in their customer service and enhanced the overall experience. The room itself was nothing spectacular but we spent our entire days at Universal so just having a bed was good enough. However, their definitely should be some basic updates to the rooms. Some more modern stuff could go a long way. Although I think it's meant to have a retro feel to their rooms. The food is overpriced like everything else associated with any theme park but when your family is hungry you have to pay. Easy shuttle to Universal with no long waits or hassles. Parking is $20/night but still cheaper than paying at the park. Overall I was happy with this stay and would probably come back again. Special shout out to Cedaysia who was the most friendly staff member and made everything easy and stress free. Please ensure she gets a pay raise or some sort of recognition for her outstanding work.
Plenty to keep everyone happy
rosemarye213 (Kilmacolm, United Kingdom) on Mar 18, 2024
Great 10 day stay in Cabana Bay in February with my son and daughter (20,10). Based ourselves here as we were only doing Universal this year. Hotel was great, rooms clean and spacious. We were based in the tower at Volcano Bay entrance which was a standard room. Brilliant for the water park and also getting the surf side bus over to international drive for Denny’s, ihop, walgreens etc. no fault with any of the hotel facilities and the walkway path to Universal and Sapphire Falls to get the water ferry were great options for skipping the main que at CityWalk. We had fantastic weather (we’re Scottish) and queues were low this time of year. TIP buy the refillable cups for your length of stay when you arrive. Take the hotel towels into volcano bay. Take a fire stick to chill out in your room
The food is a crime
Christian b on Mar 17, 2024
The diner sells you trash and calls it food. I got the mindful chick’n at their international restaurant and it was the most bland insult to my taste buds i’ve ever experienced. the fact they call it food and sell it to you with a straight face is a straight up war crime. I paid 27$ for 2 of them and I feel cheated, lied to and robbed. I’m not a picky eater either, I accidentally ate a whole box of dog treats once and enjoyed it. This though. I wouldn’t feed this to my dog and I mean it.
Good for groups of budget travelers
AddictedToAdventures on Mar 14, 2024
My stay was decent. Not really worth the money if you are traveling solo, but if you’re with a second person and can share the $300/night room, it makes sense for a quick stay in a pinch. However, the bed sheets were very thin and amenities on the lower end. Shower curtains had dirt which seems like a good cleaning would get rid of. A little more attention to cleanliness would be great.