Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3494 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Waterpark great, hotel not-so-much

    Reviewed by JJtravels2019() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Absolutely love this waterpark. It has some attractions that I've never seen before. We love the red and white slide. Last time we visited they must have been understaffed because the lifeguards would close an area, rotate, and open a new one. This time every water attraction was open which was nice because one area is more suitable for my oldest while another is more suitable for my youngest. There was one lifeguard who was so much fun. He picked a water fight with the kids and ran around while they chased and splashed him. I wish I would've gotten his name! I did notice he was wearing a "Guard of the Week" lanyard. No surprise there! What was a surprise was our room. First off all, we checked in at 8 o'clock at night soaking wet after being at Sea World all day only to be told our room wasn't ready! I've never heard of such a thing at 8 PM. They told us it would be ready soon and they would give us a call. When they still hadn't called at 9 PM, I went in and asked them for a room ASAP. The desk staff was helpful and we finally got a room. They also comped us breakfast- a breakfast that was similar to any other hotel's continental breakfast. The room we did receive smelled awful. They should tear all of the carpet out of this hotel. Basically, we love the waterpark but after two stays I can't handle another minute in the hotel. I'm seriously considering staying somewhere else and then just paying to go to the waterpark for the day.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Service

    Service-4

    fun-cation

    Reviewed by isitright(Tampa, Florida) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    the place it self was very very very fun!!!! very very very kid friendly!!!! Staff was great!!! i just wish parking was included in the coast of the hotel price. i mean if im staying there ovisouly i need a place to park. there was plenty of resturants and shopping walking distance from the resort

    Family vacation

    Reviewed by eleanore705() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time here. Everyone was super friendly. We went to Disney one day and found the staff was friendly but scripted. Here they were genuinely friendly and happy to help. When we asked for directions to the kids craft area we were walked to it (not pointed) she also got us a copy of the week's agenda. The breakfast was the best. The staff especially Keymar and Laly. They were super helpful and made sure we had everything we needed. Oh and they have Mikey Mouse waffles. Our granddaughter even got a stuffed unicorn. Coco the parrot even came to breakfast. Will come back!

    Smells!!!!

    Reviewed by Sightseer135421() on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had a reservation for a King size bed facing the pool on the first floor. But the guy at the front desk said they don’t have any available. So he gave us a second floor., The room smells real bed . Smells like melded!!! Carpets dirty......there’s so much more

    Great Hotel!

    Reviewed by breg0322() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel has been amazing. Great location with alot of stuff to do off the strip hotel is located on. Coco key hotel is a great family spot with waterpark, arcades, giftshops and more. Special thanks to Liam, Jessica and the security guy. My daughter cut her foot and they searched for about 10 minutes looking for bandaids for her and mission accomplished!! They were so caring and sweet! Also thanks for the birthday wishes ?? If we come back to Florida this is definitely where we will be staying again!!!