Hard Rock Hotel® at Universal Orlando® Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10889 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Convenient location to Universal Studios

    Reviewed by LiminAround(Madison, Alabama) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Rooms were clean with modern decoration but showed their age as did the rest of the resort. They’re attempting to make updates which was evident by the sound of nail guns and saws while laying by the pool. The poolside music helped drown out those sounds though. Food at resort restaurants is highly priced (about $15 for a cheeseburger). Best bet for quick and cheaper eats and drinks is the Emack and Bolio’s Marketplace. They have lots of grab and go options. Resort location is convenient to the Universal parks and City Walk (just a 5 minute walk). I have stayed at the Portifino in the past and find it to be a nicer resort. Pool area is surprisingly nicer there too. As a side note, our shuttle ride to and from the resort was not the usual Universal Resort shuttle. It was a shuttle that said Escot on the side and was not as nice as their usual shuttles. It had a side emergency exit window that was not latched and would swing open when the bus leaned. Seemed like a safety issue to me since it was right next to where people were seated.

    Family Trip to Universal

    Reviewed by tross077() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    You can’t beat the location of Hard Rock Hotel to Universal. Staying at the resort provides you with fast passes to rides and an extra hour admittance to Universal. Neat place and vibe. This trip I had some issues with maintenance of room and getting our room cleaned. Otherwise, I have stayed there every year for the last 10 years.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Perfectly placed for the parks & a beautiful hotel

    Reviewed by tangoman84(Scotland, United Kingdom) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I stayed at this hotel a couple of years ago and simply loved it so decided to pick it to stay at for our 10 year wedding anniversary and whilst we did still love it there were some things that we found had gone down in there standards compared to the previous stay. First off the good things...the beds are comfy, you get express pass as part of staying here which is a real bonus to have for the parks, the decor is good, they offer a good selection of Hard Rock merchandise in their rock shop, the staff are friendly and above all else the location of this hotel is excellent for the parks. The television in the room is a good size and has a good selection of channels available meaning you will not be bored after a fun day at the park. Now to the negatives...the housekeeping standards are not as good as they should be at this price point (we had a recycle bin not emptied on one of the days, rubbish taken out and put on the bed but not then removed by the cleaners - the rubbish was individual items not in the bag), a piece of plastic remained on the floor throughout our entire two weeks stay which indicates they either did not hoover or were not doing a thorough job. The housekeeping also came to check the room had been cleaned at about 6pm on more than one of the days which is a silly time to be doing this as you should be inspecting when the cleaners have just completed their rooms. The Kitchen restaurant has changed menu and compared to the previous one it is not as good as it used to be which is disappointing but is still a good standard of restaurant overall. This hotel is not cheap but with its location, the express pass and overall quality it makes sense however the shop for getting some food and drink is also expensive and fairly small meaning the costs keep adding up. The hotel lacks a Universal Studios merchandise store which I find a bit weird when you are part of the Universal Studios complex. Overall this is a nice hotel but based on what I have seen the standards are slipping which is hugely disappointing and I hope that they can change this up soon and keep this place as somewhere which is well worth staying at.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Hard Rock Universal Rocks!

    Reviewed by 167tawnyal(Hendersonville, Tennessee) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you're looking for an excellent hotel and location for enjoying the best of Universal, Hard Rock is a great choice. Pricey, but you get what you pay for. Excellent service, amenities, walk to Universal, Xpress passes, great food, great pool.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Not What is Used to Be

    Reviewed by GoNolesFSU(Knoxville, Tennessee) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We stayed at this property two years ago, and it has gone significantly downhill in many areas. The overall upkeep of the hotel is disappointing. I travel for business quite often and stay at some very nice hotels that are the same price or cheaper than this property. The level of service my family and I received was not what I’m accustomed to, nor expected after my previous stay. I have many concerns, but I’ll just list the aspects that were most frustrating. --One day our room was never cleaned. I called and was told that we refused service. That 100% never happened. --There was only one server working the entire pool area. We waited an incredible amount of time for a server, then once we ordered and received our food, the order was incorrect. --The pool area itself was dirty and not maintained. --The carpeting in our room was extremely stained. --There were overflowing trash cans, dirty bathrooms and just general poor upkeep noticed all over the property. --Since my son loves Horror Nights, we will likely return next year, but we discussed staying off property since this experience was so disappointing.

    Individual ratings:

    Service

    Service-3

    Value

    Value-1