TripAdvisor Traveler Rating

Great hotel to stay at. Room key gives you express pass for most rides in the parks, except Volcano bay and Hagrid’s motorcycle ride. Rooms are not that big and complementary coffee each morning is sparse. More coffee please. Would like to see fruit bowl each week. Pool lounges are booked early but no one on them. Life guard should remove them after a certain time. Our biggest gripe was the noise in the corridor at night. Shouting screaming and kids & drunken adults running around. Get some respect!!! For the price we paid we expected complimentary shuttle runs to the airport and back.

We had a very nice 3-night stay at the Hard Rock. It was pricey but everything worked, the staff was very kind and helpful, and the location (for visiting Universal) was perfect. The beds and linens were very comfortable and housekeeping kept things really squared away. We had breakfast all 3 mornings at the Kitchen (their main on-site) restaurant and were taken such good care of by Marie, Jean, & Shana. I would love to come back some day.

I hoped this place would be an improvement on the Portofino, but it wasn't. Valet and front desk was nice and they gave us our annual passes, which was amazing. But the room felt small and was worn and stained. Everything felt cheap. Bathroom was awkward and dated and cheap. Lobby doesn't offer much until the bar is open, which doesn't do much for tired families. Navigation through these premium Universal/Lowes hotels is so awkward and inconvenient. It's a task to figure out how to get around and you find yourself taking elevators and going through back hallways to get to the parks. Went the wrong way more than once walking by empty meeting rooms just to get to the main reason for being there. Saw other people doing the same thing. It's just so odd that someone intentionally designed it to be this way. Wouldn't return.

Very average hotel room bit dirty compared to the Royal pacific. We had stains on the furniture and doors hanging off and the beautiful view of the extraction vents. If I was to stay in this area again I would definitely recommend visiting the Royal pacific instead.

Very disappointed with this hotel, not even close to a 5 star hotel, I’ve stayed in rooms that cost a quarter of what the Hard Rock Hotel Orlando does and were much cleaner and all around nicer. The maid staff all need to be fired and start from new. Attached are photos of how disgusting our room was, holes in walls, loose wall plugs, stains everywhere on the curtains, floors, walls were covered in stains and our pillows as well as comforters had stains including blood stains. The other comforter that wasn’t stained had several melted burn spots on it, I threw this comforter on the floor and told concierge we would like it replaced and why, several hours later come back into our room and the exact same comforter had been taken off the floor in the corner and put back on bed. It wasn’t until I brought the comforter down and showed them the holes that it was actually replaced and all we got in return was a sorry. For the cost you can stay at muuuch cleaner hotels. Honestly many of the rooms need to be completely demolished and built anew. STAY FAR AWAY! My entire family 11 people got sick staying here and several have sinus infections, very likely mold in all of the air vents, if they don’t take the time to clean the walls or bed than I seriously doubt any of the air systems have ever been touched.