Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3870 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Pool Times

    Reviewed by iraielis(Chicago, Illinois) on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    @seralagohotel what a horrible experience at the Kissimmee Hotel! Front desk clerk or supervisor as she claimed really wanted to fight me. Arnt hotels suppose to accommodate you ? Not threaten you? Nasty way to start our Florida vacation. Only because the front desk forgot to inform us about the updated pool hours and we went based off the website. Very next day they had a whole list printed to inform anyone checking in about any updates. But not while we checked in. We were shouted at and treated with no respect when asking the front desk about the hours. She started pointing at us and sternly scolding us. This happened night of Oct 14. Viewing video cameras will capture her nasty attitude & scolding gestures. Traumatizing experience for me and my family.

    Run for your life!!!

    Reviewed by emilyoL712FR() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This literally was the worst experience I’ve ever had a any hotel in Florida!! This place is a straight dope hole! There’s roaches in the rooms and my toilet was overflowing for my whole stay!! Maintenance was sent up, and he said all I had to do was hold down the flusher for 30 seconds. The front desk need hospitality courses! They’re unprofessional and rude! This place was a nightmare! It might look like a good place, if your better of at econolodge down the street!! They charge you for resort fees here! What resort fees!?! All the amenities aren’t available due to Covid. Please steer clear! I just don’t want anyone making the same mistake as me!

    Not the Best Lately

    Reviewed by RZamora1992() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stay here every year I come down for a vacation but lately, as far as my last two stays, they have been really lacking. This time my room and the area of the back building felt dirty. The water in the shower wasn't hot at all, which they did send someone to fix, but it still took at least 5mins every time for the water to heat up after. The AC in one room needed to be reset all the time. I understand with the pandemic happening it's tough to be at the best, but I still feel with these last 2 visits the rooms I've gotten were absolutely poor. Might have to find a new hotel for my yearly vacation stays.

    Old but great value.

    Reviewed by dilateyourmind() on Oct 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was my 3rd stay with my pets. You can't beat the price. It was repainted since I was there in February and it makes it look more run down with the yellow, vs the fun bright colors. Pool area and hot tub well maintained.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    Horribly disgusting place

    Reviewed by morganj486() on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hotel was disgusting, the pipes were rusty and barely painted over in the bathroom. The bathtub was the grossest I've ever seen. There were bugs inside the room, and there were a lot of people loitering under the stairs drinking or hanging out. The furniture was all torn up they didn't even put fitted sheets on the bed. Very uncomfortable stay. Would not be I recommend