Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5113 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A Sapphire in the Rough of Orlando?

    Reviewed by azzabar(Port Saint Lucie, Florida) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have stayed here twice now, once when the resort first opened and just this past week for HHN. I originally lashed out in this review over a few bumps in our trip and once I looked back at the overall response from so many managers I realized I was not being fair. I must give credit where credit is due. The management team here at Sapphire Falls truly cares. We were apologized too on many levels and even received a candy basket. The resort is beautiful and well maintained. It is extremely clean and comfortable. Our room was immaculate and the staff that took care of it were very kind, always smiling, and professional. We ate at Amatista a few times and the food was good. It is definitely expensive compared to hometown restaurants but then again it is in a resort and I would challenge anyone to find an inexpensive restaurant at any resort of this size. The staff at Amatista were very helpful, always attentive, and took good care of us while there. We definitely enjoyed the fact that the resort is connected to Universal by boat, this makes it extremely easy to get to the parks. Overall we enjoyed both stays at this resort and, as a matter of fact, I just booked a 2 bedroom suite for this time next year here again. All hotels at Universal were sold out this year so I decided to book early since I had wait to book in hopes of a cancellation this year. As luck would have it I was able to grab a room. I cannot thank the management team enough for the tremendous response we received and wish I could thank them personally, in order to make up for my little hissy fit.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Almost like waking up in the Theme Parks!

    Reviewed by Terry H() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love the ease of access between the motel and the theme parks - the water taxis are absolutely the best way to get to the parks! The hotel was so clean and easy to navigate! Loved all the wonderful features built-in (restaurant, snack area, shop...etc.) that provides everything you need right at your fingertips.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    This place is refreshing!

    Reviewed by CasiAnnJ(Berkshires, Massachusetts) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room is very exceptionally clean, staffs are extremely friendly and easy access to the them Park. Taxi drivers are so kind and nice.This hotel is beautiful and perfect for me and hubby! I definitely recommends this hotel to all my friends in Massachusetts.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Expensive average accommodations

    Reviewed by Camper61635531875() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Average, it was quite expensive for the size of the room. The walls are thin, we heard dogs barking and people partying. No microwave in the rooms also $7.50 for a 26oz of water. Rooms could be updated as they were older.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-1

    Loved!

    Reviewed by EEPChicago(Chicago, Illinois) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So happy we chose this resort for our recent universal trip. I can’t tell you the difference and convenience offered by the water taxis and ability to walk to parks (we even took the rickshaw two times). Super easy access to all three parks and city walk too. We loved the onsite bar/restaurant as well and the quick meal/snack store was awesome to have as well. We will definitely come back to this hotel on our next universal vacation. Pool, pool activities for kids, movies poolside, and -ability to order drinks and meals poolside made our family long weekend feel like a longer vacation.