Best Western PLUS Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 74 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    DISGUSTING.

    Reviewed by rthomas5053(Mesa, Arizona) on Jul 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I went to this location last summer many, many times and we had a very great stay. However, the first time coming back was not so great. Pool was completely green, jacuzzi was filthy and bed sheets have blood stains whilst the pillow sheets have HAIR. Shower is disgusting. TV getting no signal / pixels / speech is cutting off. The room seems to be older and things seem to be in their usual places, still dirty. I had a strange occurence with my little brother, me and him were by the bed and one of the chairs was placed across the room because he had moved it before hand. There was a pepsi bottle placed in the middle of the chair. I investigated and there is no possible way it could have fallen off without being pushed. I may have watched too many paranormal shows but it was very suspicious considering the spot and position it was in is kind of hard to make it fall off the chair. and yes, me and my brother were far from it and happened to be the only ones in the room. Screws look to be not screwed in, lamps look as if they are about to collapse and overall I'd say that whoever was managing the last dozen times I stayed in summer 2019 has either since stopped caring or there is new management, this is disgusting.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-2

    Not family friendly

    Reviewed by brendaunderwood22(Holbrook, Arizona) on Jul 10, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have no problem personally with homeless people but there were a lot at this location as well as drug addicts i wouldn't suggest staying here with kids if you want to keep them away from that element also the first day we were there there was 3 police cars and police all over the lobby and the second day the police were there too

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-1

    Offensive Jacuzzi

    Reviewed by Jayford4(Desert Hot Springs, California) on Jun 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Jacuzzi was filthy Water Was screen it stunk debris floating, it was out right offensive and to staff said that it had been like that for months! In my opinion it should have been covered for safety and health reasons

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Staff of All Staffs

    Reviewed by 930dominicr() on Jun 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay here would have been so hard if it were not for the staff going above and beyond whenever I needed them. Alesha was Sooo helpful with my Day-to-Day needs. She and the others made sure staying there for 3 weeks when it was only supposed to be 2 didn't become more stressful. Between her help during the day and Rob's help and kind ear after my long days I felt like I had an extended Family I was staying with while being away from my Son in Chicago. I couldn't have got the promotion I did without them behind the scene's. See Y'all Soon, Dominic from Chicago.

    Great location

    Reviewed by helen_edley(Victoria, Canada) on Jun 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for 3 nights while vacationing in Mesa. We found the hotel to be fine, but we were disappointed that the pool wasn't available due to a sports team plugging the water filtration system with foreign objects and the water turning green. It was being left for the maintenance team to check on Monday. We were there Thursday to Sunday and it seemed to be a low priority to get it working. Apart from this issue, our stay was great.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-4

    Service

    Service-4