Hyatt Regency Scottsdale Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3977 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

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    Reviewed by TravelPirate12(Pensacola, Florida) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Couch had vomit under the cushions and the hotel tried to hide the smell with a scent diffuser. Door had a crack you could see through. Sink leaked. Hotel was very non responsive during the stay. Manager was nice upon us leaving.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Great time

    Reviewed by josephsm2021() on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome Service, From the front desk to housekeeping to the food at the in house restaurant. The Grounds are pretty and there are a lot of activities on site. The hotel is clean and the staff is really nice and helpful. Not a Stingy place, a 4 star hotel with 5 Star Service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    No Shampoo/body wash and vanity kit in my room!

    Reviewed by roshahabibi() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We reserved a ~600$ palm suite here, which did not have any particular view, extra space was not a big deal, there was only one king bed. Worst part was that after return from pool, me & my toddler got into shower which did not have any refilled shampoo/soap. So we had to wait ~20 min naked cold and wet, calling front desk 2times to provide us some basic shampoo/soap. Supervisor was not apologetic about it, was not surprised about lack of shower stuff. I had to argue with her which she eventually provided us refund of the resort fee. By then our peace of first day in hotel with kids were gone. On reservation time the representative did not inform us about any detailed information regarding palm suite view or distance from pool (which was like 7-8min walk everyday!) Definitely the room did not worth more than 200. Some of lights in room was not even working. No snacks nothing provided in the refrigerator.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-2

    Relaxing Retreat

    Reviewed by Melissa G(Westerville, OH) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the lush nature of this property! The separate family and adult pools really allow you to pick your experience. The adult pool overlooking the mountains and a small lake really added to the relaxing aspect of this property.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great stay

    Reviewed by Kathryn_Young(Berkley, Michigan) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great stay for our kids! Staff was very helpful and kind. We would have liked to have a microwave in our room and the rooms are a little small for the amount. We would definitely come back again and would recommend this location.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4