Barceló Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7160 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great family trip and great service

    Reviewed by DrKimBruno() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Barcelo was a great family vacation and had wonderful service! Cain and Carlos were very helpful and knowledgeable bellmen and went above and beyond to get use the transportation that we needed. Learning the Covid restrictions with restaurants was a little tricky at first because there are not normal buffets and not all the restaurants were open. But once we got a schedule the staff was helpful at getting us reservations needed. The waiters Oscar Martinez and Luis Elizando treated us like family from the first day. Every morning and lunch they remembered our names and every request our daughters had. The food was decent - best in the sit down restaurants and good but repetitive at the main buffet and snack bar. Rooms were clean and spacious. The beach was a great size and perfect small waves for the kids to play in. Blue, clear water with sea life just off the beach - we even saw a whale swim by as we ate lunch. All in all it was a wonderful trip and we will be back!

    Pre-Thanksgiving Getaway

    Reviewed by Jbruno22() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While the overall experience with the front desk staff was less than desirable, they really couldn’t provide any help and seemed like they didn’t care, there was one staff member who was polar opposite. Andres Ortega went out of his way to assist with simple to complex requests. It seemed that he really enjoyed making someone’s day better. Servers, we found Oscar and Luis to be our favorite and made sure that we sat in their section every meal. They spoke excellent English and helped our girls work on their Spanish. They had excellent suggestions for places to go and things to do while we were there. I would recommend them to anyone staying here.

    Wow service

    Reviewed by MonicaV3067() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service at the pool swing up bar with Antonio and Cesar at the Capri restaurant was amazing. Antonio gave us a lot of fun with new drinks and Cesar nos hizo sentir muy especial. Y ni mencionar la vista desde la habitacion. Muchisimas gracias!

    Great service!

    Reviewed by cristiansellsvegas(Las Vegas, Nevada) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very beautiful property with amazing service! All staff was great, especially Cesar Lopez at the Italian restaurant. He gave us a special touch for our anniversary and was amazing the entire time. Antonio at the pool bar was great as well! Highly recommend

    Smiles and warn greetiings

    Reviewed by KrisIaci(Seattle, Washington) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my 5th visit to Barceló Mismaloya. Every visit is better than the last. First I’m going to speak on Covid. The ENTIRE staff were very safe sanitation, masks and all precautions were taken. I honestly felt safer there than I do home in the USA. Now as for the staff, so many to mention but this group stood out beyond measure. The two Beautiful Beautiful women at the pool Dolce and Cate made our pool time fun and engaging even playing Bad Bunny several times for my Primo. My two favorite women serving drinks amd always taking the best care of us Maya and Yare such hospitality. Oscar and Edgar were so amazing and attentive our drinks were never empty. Last but certainly not least David the Capitan of the restaurants took the best care of us even finding a special wine we enjoyed. He also would check on Us during dinner. When you visit mismaloya it’s like going to your best friends home they treat you so warmly and always find a way to make our trips special and leave us ready to book our next stay. The rooms are spacious, the grounds are beautiful but the staff are what we remember..