Costa Sur Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2274 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    SO SWEET WE HAD TO REPEAT

    Reviewed by S1460QLbarbaras() on May 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved this location when we first came in February so much that we returned for another 10 days in early May. The food was excellent, the staff was great from the chambermaid cleaning our room, to the engineer repairing our light switch, to the doorman waving us a taxi cab each day. There are several staff members who made our stay incredibly special. Alexander at the front desk, Migel, Ernesto, Oswalbo, and Alexander our waiters in the restaurant and around the pool. Juan our bartender was also very attentive to our beverage likes and requests. But of all our servers, Raul the head waiter, with superb bilingual skills really made sure we were well attended to throughout our stay and took exceptional care of our every need at dinner and while sunning around the pools. This place is a diamond in the rough and we will be back again sometime soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Costa Sur Stay

    Reviewed by leta_1212() on May 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a first trip to Mexico and I chose Puerto Vallarta. I came across Costa Sur through Interval International as I had a travel certificate to redeem. First, the staff are so welcoming and truly make you feel like family. The welcome atmosphere started when I pulled up and Adrian grabbed my bag from our vehicle. Karla, a concierge, greeted me upon entry. She was great in setting up several tours for me over my stay. She is also upon check in set up my COVID test for my return to the US. Fernando at the front desk checked me in and he was very friendly. Besides check in and check out my interaction with front desk was minimal. However, the intent of my stay was to chill. I had a 7 night 8 day stay so I alternated time at the resort with my 3 scheduled tours. When I stayed at the resort staff was always attentive from housekeeping to waitstaff. I had a studio room and it was spacious. While it was only me this trip certainly it was large enough to very comfortably accommodate 2 and even a family of 4. It was a small kitchenette with cookware, dinnerware and silverware. I want to give big shout out to Neto, Miguel, Rafe and Osbaldo. There was other wait staff but these are the fellows that were my go to. I loved they remembered my name and would shout out a greeting when they saw me. there was a diverse group of guests from families, couples to retirees. Note that if you are looking for a modern party resort this is not it. The rooms are clean with traditional tiling and art work. The balconies on floors 2 on up don't have chairs outside but you can bring one from inside out as there is enough room to place it. The lagoon was nice but remember your aqua socks. The beach in the lagoon is not smooth sand. I would and will stay here again.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Costa Sur resort stay

    Reviewed by airhostess47(Fribourg, Switzerland) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 4 amazing days in this hotel. They changed our room because it had a water leak and upgraded us for a much better en suite room. We were so happy! The staff was very friendly and helpful. Excellent room cleaning service. 10 mins by car to the center. Swimming pool clean and well maintained, room price reasonable, good quality service. We highly recommend it!

    It was very relaxing there. It was great having the choice of the different pools as well as the lagoon.

    Reviewed by Gidday321() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was a great place for all of us. Nana, Mum and Dad and two children. The food was good. There was plenty of entertainment throughout the day and into the evening. Enrique on the Bar was excellent. He was very helpful, entertaining and obliging.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Spectacular!

    Reviewed by Lee S(West Carrollton, Ohio) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Having some protection from the big waves, the rock wall in the "lagoon" makes it great for snorkeling onsite. We spent a good amount of time on the beach. The two pools onsite are really nice too. Restaurant has great fresh made guacamole and chips for a good snack. Chicken Taquitos are a favorite too. Food is excellent. We had the best time being able to relax and felt safe while here. The staff members are so attentive to your every need and want. From the moment we stepped out of our taxi we were greeted by Juan Gabriel Garcia, Security Chief. He was so friendly! He took our temperatures, gave us hand sanitizer, and welcomed us home. Juan is Five Stars!! *****!! (I'd give him more if I could) We entered and went to the front desk where we were warmly greeted by Fernando. What a gem he is! He checked us in promptly and allowed us time to chat with him about PV and how things have been there. He inquired about our flights, if they were good, and if we were ready to relax. Anything we needed, he was the guy to see. Super knowledgeable! He is Five Stars *****! Next we met a very welcoming lady, Veronica Villa, who like the others, asked if there was anything we needed or that she could do for us. Sweet woman. Another Five Stars *****! The bellman took our bags to our room immediately and asked if there was anything else we needed. So friendly! Five Stars *****! We enjoyed talking with Jose Garcia, Activities Director. He spent quite a bit of time with us since occupancy is still down somewhat due to Covid. There were no planned group activities, but his time spent talking with us was really special. He did schedule a Tenor to serenade us while enjoying dinner. It was a great evening. Jose truly treated us like royalty. FIVE STARS *****! (We'd give more if we could) We had the best housekeeping ladies too! So friendly and attentive to anything we asked of them. Five Stars ***** Servers: Rafael, Miguel, Gabriella are fantastic at what they do. Rafael's smile is contagious, Miguel's bright sense of humor is delightful, and Gabriella is simply a really friendly gal. Five stars *****! We had a bit of confusion over the price of our onsite Covid test (required to fly back to USA). Juan Gabriel took care of it personally. He contacted the company who provides the service and when they arrived, all was as it should be. Thank you, Juan! This is the attention to detail that the staff gives us that makes our desire to come back stronger. We have stayed here before and have always loved it. There are two reasons for not giving a 5 star review: 1. No more happy hour. New Food and Beverage Manager did away with it and replaced it with 1 drink of the day as the "special". The Happy Hour used to keep us and others at the resort to stay for dinner. Not anymore. It's not good for the resort when the wait staff are the ones apologizing for this disappointment. Our disappointment was not reflected in the servers tips. We gave more. So, maybe the owner/managing partner should revisit this unfortunate decision. #2 Do the needed maintenance on the South tower and open it up. All in all, Costa Sur is our favorite place to stay. It is the staff more than anything that we appreciate. So if you are looking for a really fantastic place to stay, give Costa Sur a try. You won't be sorry. PS The beds were very comfortable, if you don't like thick pillows, I suggest you bring your own. :)

    Individual ratings:

    Location

    Location-5

    Service

    Service-5