Overview
This resort for all ages features an ambiance of sublime tranquility, with a three-tiered infinity pool opening out to the fine sands and blue waters of Banderas Bay. Oversized luxury suites, SE Spa, breezy oceanfront dining, four specialty restaurants, modern Kids’ Club and Teens’ Club, and many artful touches make it a perfect place to enjoy Mexico’s splendid Pacific Coast. Stroll the open corridors lined with koi ponds and lush greenery; or enjoy the balmy tropical evenings with the warm sounds of a live Cuban band. With unique touches and creative amenities, the property has revolutionized the All-Inclusive concept.
Receive the following added values;
- Receive $50 Spa Credit per adult per night, receive a $30 Spa Credit per teen per night.
- Discounted green fees at Marina Vallarta and Vista Vallarta.
- 10% discount at the Hotel Boutique.
Terms and conditions or restrictions apply, please see hotel front desk for additional details.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- Baby concierge, Kids and Teens Club.
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Living room
- Mini-bar
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Concierge service
- Adult Only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
Amenities included in the two-story Grand Terrace Suite include;
- Private terrace with hydromassage jacuzzi.
- The Digital Detox program (optional).
- SE Spa Water Ceremony per adult per stay.
- A 50-minute Serenity Massage or aromatherapy per adult per stay.
- 15% discount on a romantic dinner on your private terrace.
- 24-hour Personal Concierge service.
Amenities
Overview
Azul
Koi
Beach
Boutique
Frida
Kid's Club
Lobby
Lucca
Meeting room
Meeting room
Piaf
Pool
Poolside
Sen Lin
Spa
Teen's Club
Wedding
Location
Reviews
Return trip did not disappoint
Keith F on Apr 19, 2024
This was our second time going as a family and third for the adults. The resort did not disappoint for the return trip. Last year we had a delayed check-in as there was an issue getting our room ready but this year the whole check-in process was seamless and they even let us change our room to get a better view of the sunset from our balcony (on the left half of the tower is better for sunset views). We had the parlor room on the seventh floor with a king bed in the room and then two cots in the sitting area for the kids. Each restaurant continued to have high levels of service, interesting and delicious menu options, and the cocktail of the day was always exceptional (except the lemoncello at Lucca, it wasn't our favourite. All but one of our servers impressed, with Kevin at Pilaf being the most memorable. We only eat at the buffet (Azul) in the morning for breakfast, and the lady (sorry, forgot her name) who ran the omelet bar was very efficient and cooked the omelet's to perfection each time. We ate about half our lunches at the beach restaurant and Leonel made our first two days there enjoyable with the spanish lessons and good natured joking with the kids. Jose is the restaurant captain and he is exceptional at providing customer service. We found pool service was a bit more consistent than the beach service, but there was always someone willing to take an order, help move an umbrella, or just check-in for any issues. A couple of our favourite servers were Gabriel and Nydia, although all of the team did an excellent job. The grounds are meticulously kept and even when the gardening and cleaning teams were working it was done professionally, was not intrusive, and resulted in excellent views from everywhere in the resort. Our room was always in great shape, with the room staff providing lots of supplies as needed, everything was clean, and the little touches were noticed such as arranging our kids stuffed animals on the bed. Given we were travelling with kids aged 10 and 12, the activity staff was an important part of our resort experience. The whole crew was wonderful and provided a great experience for the young and old alike. At the beach, Carlos is always a joy to be around and was diligent in making sure we knew when it was safe or not to go in the ocean. Beach volleyball, water basketball, soccer, and water aerobics with Sherie, Ian, Sebastian, and Marano (so sorry if I spelt the names incorrect) was always fun and they were so good with the kids. The two young gentlemen who ran the Teens club was also courteous, helpful, and great with the kids. Overall, we loved our time at the resort, hence the reason we retuned again after last year and the return trip did not disappoint. Can't wait to go again!!
Grand Velas Customer Service beginning to Diminish..... Be careful booking your next stay!
Albert H on Apr 18, 2024
We have been visiting Grand Velas for a number of years, and it's unfortunate to see the quality of their customer service deteriorate. We originally booked a pool view room for our stay (2 connecting rooms), and were given a garden view room in a poor location. We kindly gave the hotel a chance to rectify this. Upon several apologies, the hotel manager said that they'd find us the right room the following day and asked us to just "temporarily" unpack and be patient with them for a day. We kindly obliged. It later turned out that we spent more time chasing them to correct this issue than needed and had to burden our "vacation time" to solve a screw up on their end. They later resorted to giving us two rooms on two different levels with a bed configuration different than what we had originally requested. We had a representative from the hotel that couldn't empathize with my wife (a concerned parent explaining how having a room on a different floor was not suitable with children). In a hostile tone, the lady insinuated that we had to take this and had no other alternative. She was rude, unprofessional, and quite frankly, didn't care about our concerns. Noticing that this woman's attitude had escalated and had lead us nowhere, we went to hotel manager ("Ler" to be specific) to see if he can further help with the situation. He said he'd look into it. 4 days later, we never received a call nor did we get a follow up. We did our best to enjoy the trip; however, the service was below average at best. Upon check out, they offered us a "complimentary upgrade" for our next trip. They (Lily Medina to be specific) also insisted that I sign a hold harmless agreement and not post any negative review. Knowing this experience would be critical to future guests (not only as a recent traveler but also as a Costco shareholder), I felt it was imperative to reject signing a foolish document in order to make my voice heard through the Costco Travel community. Lily was not going to get her way. Clearly, they have a financial interest in mind and didn't quite care about the concerns their guest had. I'm rather disappointed that Grand Vellas is showing signs of decaying customer care. My family and I can now only reminisce on the enjoyable experience we used to have when we originally were treated as a valued guest. Those days seem long fetched now. Unfortunately, we will reconsider choosing Grand Velas in our future visits to these destinations. I'm not one to leave a negative review, but our experience needs to resonate with those that will be paying an inflated price for a trip their "hoping" will have some customer care to go with it. Hope this sheds some light on our recent experience out of the many we've had with Grand Vellas. Best of luck....
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