Hotel Mousai

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1207 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hiroshi Restaurant

    Reviewed by MirCouturie(Anaheim, California) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a great dinning experience on our 10th wedding anniversary. Abraham and Jose were fantastic. Their recommendations were all excellent and delicious. I had some of the best sashimi ever! Totally recommend this place

    Amazing pool and views!

    Reviewed by 30lezlieg(Wetumpka, Alabama) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful and luxurious hotel with breathtaking views! The food and drinks are great, and the rooftop pool is absolutely amazing! It’s a little far from the airport, but feels nice and secluded. The hotel staff and service were top notch.

    Amazing hotel/views but horrible experience

    Reviewed by REDMONDanthony(Redmond, Washington) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Noisy neighbors, blaring music with 3 reports made by us. Couldn’t sleep, couldn’t go on balcony and use hot tub or hammock, SO LOUD. Staff did nothing except say it was first time hearing about the disturbance each time we would call. Finally when security did come, they visited the neighbors then came directly to our room next to ask if noise was better!? Great, just what we needed to have people mad at us while staying on a vacation without our kids - first one in 13 years just us. Wished we had stayed anywhere else as it seemed to get worse even. Then we spend over an hour moving rooms, get settled just now at 11pm and they move us into a room with a TV that doesn’t work. This kind of money just could be better spent. Obviously had we had respectful neighbors this wouldn’t have happened but then again, definitely the staff could have done more to make us feel like they cared. Time is one thing in life you only get so much of and I feel kind of robbed, my wife just wants to go to bed snd I have a headache. Not happy

    Breathtaking!!

    Reviewed by diannaleppa() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I simply can’t say enough about this breathtaking property. From the moment we arrived we were blown away! Our corner suite was one of the most beautiful we have ever encountered. Service was over the top excellent. Food was delicious! We cannot wait to return. Thank you!! ??

    If I could give this place 10 stars, I would

    Reviewed by Sue M() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Without exception, the staff is cheerful and engaging, eager to help Service is (usually) fast, plenty of staff, even cocktails and food at the beach Rooms are huge and stunning Location is amazing, food very good and beautifully presented Lots to do (warning---some hikes are difficult but great views) Swimmable beach with lots of lounge chairs Kids club takes a ride on a pirate ship!!! Sports area has one tennis court and one squash court. The tennis court has basketball hoops and is marked for pickleball as well. Raquets, balls available, as well as bathroom, shower, sitting areas in and out, and a refrigerator of cold waters. Some examples of above and beyond service might get staff into trouble so I won't list them. Just know my husband had gastro problems and the staff was amazing. (Hey, we are in Mexico-it happens) Special shoutouts to Jesus and Cecelia at reception and Ambrosio, manager of Hiroshi restaurant. We were asked at every meal about dietary restrictions We will definitely be back

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5