Hyatt Ziva Puerto Vallarta

We were very happy all around . We were helped with everything before we arrived and we even received champagne and strawberries in our room for our anniversary . We loved just being able to come and relax

As in our previous visits, the Hyatt Ziva resort did not disappoint! This is our 4th visit here as a Hyatt, with 2 visits before that as a Dreams resort. We loved the private beach and cleanliness of the space. Staff is always out bright and early to sweep the sand. Access to towels on the beach was never an issue. We spent all of our time on the beach by the beach bar and were well taken care of by everyone there, especially Mayra. Talk about service from the heart and always with a smile. The other servers there were also great. The food at the Hyatt was also excellent. We opted to eat at Vivaz for almost all of our meals. We loved chatting with the servers and hostesses there. Special mention to Karla, Blanca, Héctor, and José Manuel (J Manuel). The highlight of our trip was spending time with Miguel who is the guardian of the sea turtle sanctionary (tortugario) . Miguel offers such great information about the turtles and has a passion for their safety and care. As a teacher in Canada, I am excited to learn more about sea turtles and to share what I learn with my students thanks to Miguel. Our only disappointment was not being able to be actively involved in the turtle program and wish we could have had hands on participation with the turtles, which we were able to have during previous visits (baby sea turtle release) when the resort was a Dreams property. Education can move people to act, and taking part in this program would be amazing! Thanks for a wonderful vacation. We are on our way home and looking forward to our trip back, this time with our kids! See you next year. Ana and Zakk

I’m reviewing before we are done our vacation because it’s just THAT good. The staff was welcoming and wonderful upon arrival. The room was clean (I do an OCD inspection), cool and spacious. We booked the king with the tub in the deck (best thing ever.) After quite a bit of traveling, this place has become our all time favorite for a number of reasons: the people, the location and as they call it in Hawaii, the “aloha.” We LOVE the people and culture. The staff is attentive and entertaining. The beach is one of the best I’ve seen in PV so far and we love that it’s in a little cove without other resorts. More private. The resort has also provided a multitude of activities that we enjoy. We booked snorkeling, ATV and sea doo’s from our friend Orlando on the beach. I also love the sanctuary work for the turtles. That was a highlight of my life. If you’re lucky and can stay up late, you’ll see a turtle or two come up in the night to nest and lay eggs on the beach. Are there bugs? Yes. It’s the freaking jungle. That’s going to happen and it’s the earths fault, not the hotels. We never had any issues in our room. I highly recommend this resort and we will be coming back soon! ??

We spent a week at this hotel in PV and had an overall good experience. The check in was easy and quick and the staff were courteous. The hotel has two main buildings - one old and one new; we stayed in the old building and we thought the rooms were nice enough- spacious and clean overall. Some of the pros of this property: the beach is private, clean, warm water and very swimmable. The food and drinks are good. We loved the open buffet, Mexican restaurant and the Italian. There are several pools to choose from - one with a swim up bar and another that is “adult only”. All are infinity pools with gorgeous views of the ocean and mountains. The hotel is only a 20 minute ride to the airport. Some of the cons: We generally felt like the service was just ok. Staff were not overly helpful and didn’t really go out of their way to make our stay memorable. The property is old like some other reviewers pointed out; although they were constantly painting and maintaining it. But it still has that old musty smell / feel to it. I guess that can’t be helped. We had the worst experience one night at the Brazilian restaurant. The food was tasteless and the service was probably by far the worst.

Rooms in club ocean exceeded expectations with great AC and view, food was great aside the Asian restaurant there. Nothings open after 11pm so you have to drive into town for entertainment. The drinks and bartenders were excellent.