Marival Emotions Resort & Suites

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6541 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    member

    Reviewed by alexisl477() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    David Ventura was the best! He entertained us and sat with us and congregated with me and my family for hours. He treated me and my family like we were his family and invited us to stay and hang out with him

    Familia Lopez

    Reviewed by 785nallelyg() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In the arcade room David Ventura was really nice and funny, very attentive. The beach was beautiful. The drinks were delicious especially the pina colada. The rooms were very neat and beautiful. Overall had a great experience, would definitely come back again 100%

    Family Lopez

    Reviewed by cielol957() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Animation is the best here! They are so much fun and always make the trip a very good time. The adventures are so much fun and the drinks are super good. David from animation is such a fun time and makes the trip more fun!

    Superior Service and Staff!!

    Reviewed by lackore48(Chicago, Illinois) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just returned from a one-week stay at the Marival Emotions with our 6 year old daughter. We had a great and relaxing time! This was our 14th stay at an all-inclusive and our 4th time in Puerto Vallarta. Here are our thoughts on everything: Check-in and Check-out: Check in was our least favorite part of the trip. The timeshare sales pitch was way too aggressive. They offered us the breakfast presentation in exchange for a series of things (massage, discounted tickets to swimming with the dolphins, etc.). We kindly said no thank you, but it just kept on going...and going...and going. We repeatedly said no, no thank you, we are not interested, but they wouldn't take no for an answer. We were tired from a day of travel and just wanted to be given our wristbands and keys so we could go to our room. This was the worst part of our trip, but everything went up from there! Check-out was seamless and thank you to Adriana for arranging a late checkout for us. We really appreciated having that extra time in the room. Room: We booked a one-bedroom, ocean front suite. Our first-floor room had a faulty toilet which made a loud squealing noise every few minutes. Someone came to check on the toilet when we were out eating, but when we returned the noise persisted. We called the front desk and were moved to a different room, which turned out great because it was on the second floor and had a better view of the ocean! The room was big and comfortable and the beds were firm, but standard from what we've experienced at other all inclusives. The showers often times took 10 minutes to get warm, but that would be our only (minor) complaint. Housekeeping was excellent. Food: I will preface this by saying we are vegetarians and the food was overall great. We loved the variety of ripe and fresh fruits at breakfast and lunch. We enjoyed the a la carte menus at La Bamba, especially the avocado toast and capuccinos at breakfast and the veggie burritos and fish tacos at lunch. We ate at the three open la carte restaurants for dinners - Amalfi, Pergola, and Palomas. On the weekends, La Bamba offered a buffet for lunch and, being vegetarians, we wanted more options and preferred the a la carte lunch menu. We wished the Gelato stand was open throughout the week and not just on the weekends, but you could find ice cream at La Bamba if desired. Drinks were standard, but the chocolate and coconut martinis were divine. Grounds (pools/beach/gym): This resort was the perfect size and the grounds were well maintained. There are always people out working. Staff works super hard. The main pool was great and where all the action takes place during the day. The beach is also incredible - soft sand, warm water, perfect for all ages. One evening we witnessed baby sea turtles emerging from the sand and then being brought and released into the ocean. A fun memory for the entire family. We also enjoyed seeing all of the sand dollars wash up on shore. If you see the man selling mango on the beach, do yourself a favor and buy one! SO GOOD! For those who are interested, jet skiing/parasailing/banana boats/etc. are all available for you right there on the beach via the beach vendors. Just to the right of the resort on the beach are ladies that offer a one hour massage for $30. Unfortunately, the gym was closed but we did enjoy yoga and spin classes with Miguel - thanks! Staff and Service: What sets this resort apart is the staff and the service, which were all impeccable!! Everyone works so hard here to make sure that the guests enjoy their stay! Some honorable mentions: Elizabeth, Josephina, and Rosario from La Bamba. We enjoyed seeing them every day with smiles on their faces and had great conversations. Jose from Amalfi and La Bamba. Jose went out of his way to make us reservations on our last night and made awesome grasshopers out of palm leaves for our daughter. He also made sure there was a fruit plate waiting for me one night at dinner. Mary and Miguel from Pergola - thanks for a wonderful meal and amazing service. Alonzo at the front desk - thank you for always saying hello to our daughter by name. That made her feel so special. Thanks to everyone for making our trip so memorable and for providing top-notch service all around! Kids Club: Our daughter enjoyed the Marival kids club daily!! A massive thanks to Adriana and Estefania - they are awesome and welcoming and provided fun for all the kids, from crafts, games, sand castles on the beach, and time in the kiddie pool! THANK YOU!!!!!!! Animation Team: Last, but certainly not least, a HUGE THANK YOU to the animation team!!! From morning to night, this group works tirelessly to provide entertainment. They are always happy, energetic, and try to make everyone feel included. From the pool activities, games, and the evening shows, this group does it all and rocks! Sexy Brian, Gino, Julian (who is an incredible performer and I had fun watching him beat my husband in a beer drinking contest at the pool), and the entire team is simply amazing and deserve so much credit for their non-stop energy, smiles, dancing, performances, and laughs. We enjoyed our vacation, mainly because of the people that work SO hard to make it memorable. We have the utmost respect for all of you and it's because of you that we had the amazing time that we did. Thank you and we hope to see you again soon! From your Phoenix friends - Chris, Alana, & Mackenzie.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Family Emotions package

    Reviewed by SashaMezes(Minsk, Belarus) on Oct 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We often choose to stay at all inclusive hotels, and Marival didn’t let us down for the most part. 1. We booked an ocean front suite that offered amazing Ocean beach view, 3 full bathrooms, spacious living room, large balcony, and 2 king sizebedrooms (one with ocean view and a mini balcony). 2. Family emotions package included a personal concierge (Karina Galaviz Medrano is a super star, very pleasant to deal with, proactive and kind); a photo shoot, various accessories for mom and kids, a Family picnic And other perks. 3. Animation crew is fun and friendly. They are also great dancers and theater performers. Thank you for making us feel welcome - Julian, Armando, David, Genaro, Lupita, Sexy Brian and others. 4. Aqua Zumba, water aerobics, volleyball, dancing, contests, black jack and other activities run all day long. 5. Spectacular shows several nights a week. We loved the Moana show. 6. No infinity pool, but there are several cool pools to choose from. We spent most of the time hanging out in the water. 7. The beach is clean and the water is amazing. Perfect size waves and comfortable water temperature. 8. The bars - alcohol quality is not superb but you get what you pay for. LONG lines. Drinks are ok. 9. The food. This might have to do with the Covid situation, but the food is mediocre. Lunch buffet was a hit or miss - we liked very few dishes there. Mediterranean / Italian restaurants - very limited seafood. Some dishes were alright, but not a wow. The ocean front cafe - except for breakfast, nothing special or amazing. Service was great. 10. Finally, pandemic handling. There were some measures taken, but overall you can’t expect to feel safe at an all inclusive resort. No one except staff wore masks, people didn’t keep the distance, the pools got crowded at times. A family sitting next to us at a restaurant was coughing and sneezing and looked sick, but no one really cared. As we came back to Cali, we all tested for Covid just in case. Overall, we are happy to have chosen Marival for our getaway. Amazing times and great memories. Family emotions package is highly recommended.