Marival Emotions Resort & Suites

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5824 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Dalia is the best!!!

    Reviewed by Karla M() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dalia was our bartender and waitress multiple times in our stay. The hotel was clean and very nice but I have to say she was the most accommodating and made us feel welcome. I would return because of her.

    Family Vacations 2019

    Reviewed by YurkoO1() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We like a lot this hotel. We have visiting in the past years. What we like most is the the people. they are willing to make you a great experience, always with excellent attitude. In our case, our kids enjoy the Kids Club and we the special attention of Adriana, Estefanía, Jessica and Leo who are really focus in the kids with a lot of nice activities. Also the people in the beach club, Carlos, Daniel, José that helps us a lot to enjoy. Something that we notice this time is that the hotel seems that are trying to cut costs. specially in the food. We expected to have breakfast in the Pergola, and it was closed and the people said that nowadays its only buffet, and before it was "a la carta", with a great menu and excellent service. Another point it was the specliatly restaurants for dinner, before they have 2 open with more capacity and now only one, so the hours were very dificult to find and this is not a good sign. Another point was the maintenance. we saw some issues (the air conditioning in the room was not working properly, the bathroom close the Bamba was not good, a ceiling fan in the theathre felt when we was in the Mass, the minisplit in the kids club was linking water, etc) I was mentioning this because its strange to see this and its is not a good sign. We had the opportunity to see Michael Jacksons, Moana and the Mexican Show. The first two were very nice, but for the Mexican it needs improve a lot, it should be the best!!! and it was not well produced, you may see the lack of attention in the details, the video, the audio, etc. the interaction between Ryan and Gino is not funny. We think you should improve it to make it at the same level of the other two.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    BEST SERVICE EVER

    Reviewed by BeansandVal() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dahlia in the main lounge was the ABSOLUTE BEST server EVER. She was so sweet, accommodating and kind and was very attentive. We're planning to just come back to this resort simply because of Dahlia! If we could bring her home with us, we totally would. Thank you so much, and we'll see you soon! Love, Nicole, Tyler, Jess and Steve

    Family trip

    Reviewed by Jedijess96() on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I absolutely loved this this place everything about it was great, specially the animation group they made the trip fun with the nightly shows and the pool activities there was a specific person who made the trip better his name was Miguel Robledo he was super nice he was also handsome ?? 10/10 would definitely coming back to this hotel

    Great Holiday and Great Resort

    Reviewed by waynek1998(Surrey, Canada) on Oct 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is the 2nd time we have stayed at the Marival. It was a trip for my wife and I and we were with a big group of people. (over 60) Everything about the resort is good or great except for the dinner reservations. You have read it before and I will say it again. You wait in line to book your reservations, you can't always get want you would like, they tell you restaurants are closed when we found out they were not so it was the only thing that left us with a bad experience. The staff are great, friendly and always accommodating. Our room was great, clean and the fridge was always restocked. I recommend the biking tour with the staff in the morning. The shows at night are very entertaining as well. I would recommend this place to my family and friends.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5