Now Amber Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5540 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing vacation

    Reviewed by John M(Round Rock, Texas) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a blast. Whilst social distancing and cleanliness was top priority it was done very thoughtfully and did not get in the way of a great time. Such a beautiful hotel and they are constantly maintaining it. Canelo and the entertainment team always full of life and Adriana in Libby bar always there with a smile and a cold Drink

    First vacation in a global pandemic

    Reviewed by Murph_j_m_m() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So this was our first vacation this year due to Covid, was a bit different but still wonderful. Had a blast, traveled with my wife, Daughter (18) and Son (14). An amazing 5 nights, was so relaxing and felt safe the whole time. All staff not only wear N95 masks but also face shields 100% of the time no exception. Constant cleaning/disinfecting. Upon entry to every restaurant they take your temperature and insist on hand sanitizer every time no exception (good thing). You have to wear a mask on entry but once seated masks can be removed. Everything is in individual portions and served with tongs (condiments etc). Lots of disinfecting wipes and hand sanitizer left in room and all over the hotel. Occupancy is limited and social distancing is easy (with the exception of the swim up bar sometimes but that is your choice as you can get drinks delivered even in the pool). The buffet is not self serve, Fruits, cold cuts and cheese etc are saran wrapped ion small plates, everything else kitchen staff serve for you behind glass screens, still have plenty of choice and pasta cooked to order (and omelettes etc for breakfast), Castaways (small outside restaurant by the pool) is closed, Casino is closed (all bars close at 11pm). Was very relaxing and enjoyable, staff cannot do too much for you. Few shout outs, Adriana in lobby bar always goes the extra mile running around getting you great drinks super quick. Daniel and Israel in Pool bar are awesome, always in the great fun spirit serving delicious and perfectly measured drinks, Jairo "Princessa" seems to be wherever you need him and always seems to be ready to help. Junior delivering drinks around the pool from early morning to close always with a smile!! Had a slight issue one night, nothing be but Vladimir showed up and sorted instantly to everyones satisfaction. Saving the best for last, Canelo and the entertainment team did all they could to make sure everyone has a great vacation, always full of life and energy organizing fun things to do and offering great suggestions (and I loved the water volleyball, Kayak, paddle board etc). Would defiantly recommend, and will be back, kids were so sad to leave. See y'all soon. John Murphy, Texas

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    WONDERFUL HOTEL

    Reviewed by JMPDenver(Denver, Colorado) on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot say enough good things! This hotel is BEAUTIFUL! We splurged and did a swim-up room in the Preferred Club and it was just so fun and so worth it - esp. with kids! Of course, we were traveling during COVID, and the resort and staff just went above and beyond in their precautions and the safety measures they took to make sure everyone felt safe. Every morning I was up early and they were sanitizing and spraying and cleaning like crazy. Every staff member wears a mask and a face shield, many wear gloves, and guests are required to wear masks inside also. That being said, it was such a nice getaway from all the craziness... and everyone was SO jovial and so welcoming - guests and staff. So nice to be there in that environment!! It is beyond clean and manicured and just so pretty. There is A LOT to do, or just relax! I want to say that there were some wonderful people who added to our trip tremendously - Pollo, Luis, and Ivan (I believe? who taught spin) on the entertainment teams. Antonio at the PC front desk. As well as the bartender there on the 2nd level (Samir?). Lastly, Jairo who was a pool concierge and set up my mom's and my favorite meal, and was engaging and so helpful. The food is very good, as are the drinks. Again, I cannot say enough good things! I will be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing!

    Reviewed by 944mindyv() on Jul 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a pleasant visit since the moment we walked into reception, they treated us very good and welcomed us with drinks. We came during Covid and they have such great protocols better than in LA. On our second night we had a leakage in our room they accommodated us so well we were in our honeymoon stay and they upgrade us to secrets and a swim up room most amazing experience ever that we even ended Extending our stay! We had David at the swim up Pool helping us with drinks was amazing, Miguel at the pool and beach areas very attentive, Jorge at concierge spoiled us to the max and Elizabeth catering our dinner reservations. Definitely would come back.

    great experience

    Reviewed by natalierenaeja() on Jul 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ther service was super nice. everyone was a active and tori as amazing. the food was good. the drinks were. everyone was nice. the weather was nice too. the pool was nice. the entertainment was good. the view was great