The Reserve at Paradisus Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6618 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Concierge

    Reviewed by joycemN7579UC(Dominican Republic) on Mar 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our Concierge Jandris Santana made our stay amazing!! Whenever we needed guidance big or small he was always there for us. He was so pleasant and helpful and would definitely be happy if on our next holiday in November we were to get him again.

    Great time at the Reserve!

    Reviewed by travellingmama85() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our Family Concierge Zenovia was outstanding with gifts for our 2 year old, fun surprises, and made my husband's birthday one to remember. Because the resort was so empty, there was no shortage of pool chairs or cabanas and reservations probably would have been easily obtained if we didn't have a FC. The pool waiter/concierge Wander was outstanding! Never had an empty hand, brought snacks for my daughter, smoothies, and was such a pleasure to chat with. The Reserve: Pros: The rooms are beautiful. The pool is large and all of the chairs, cabanas, lounges are so comfy. The kids club/pool and gym are right there. The alcohol is top shelf unlike the rest of the resort (they make you pay). It is quiet and relaxing. Cons: The only lunch spot is the Grill which was terrible. I loved the Grill at other locations. They need to improve here. BUT we enjoyed moving to the ocean for the afternoon so Gabi is oceanfront (buffet) and if Mole is open, it was nice and pretty good. Overall experience of Paradisus PC: The grounds are stunning! The beach is white sand, no seaweed, breathtaking! Not all of the restaurants were open because of the low occupancy. Food wasn't terrible but wasn't the greatest either. Breakfast was always good. It is such a beautiful resort, I wish there were more oceanfront activities and resturants beside the buffet that would have been open in the evening. If I returned, I would choose the Reserve side again as it gives you more of a luxury vacation.

    The Reserve

    Reviewed by 418flaviaq() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time in this hotel. The room was very clean and it was very comfortable. They have a really good service and very nice facilities. The beach is amazing! Breakfast is also very good! We will definitely like to come back!!!!

    Very Disappointing Experience

    Reviewed by stevenT4444(Punta Cana) on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed at the Reserve at Paradisus Punta Cana from February 28th until March 5th in room #1437, Bldg.#43. The room had many maintenance and housekeeping issues. Some issues were fixed, others were not, such as both phones not working during my stay. I have used Melia Resorts for my last 5 vacations and my experiences have been good.This time, I was not satisfied at all. I will not return or recommend this hotel!

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-3

    The reserve made our honeymoon a dream come true

    Reviewed by elizabethhG2480DE() on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel and staff really blew our expectations away! Everyone is so friendly and helpful there are so many on resort activities. The room was absolutely beautiful with an outdoor hot tub and private garden and cabana. What really made it special was our personal concierge Angela, she booked us dinners at all the best restaurants and was available whenever we needed her! Even set ya up with some special honeymoon surprises, chocolate covered strawberries, hot tub full of bubbles and rose petals with chilled champagne and many more! We highly recommend this resort, especially Angela!