Azul Beach Resort Riviera Cancun, by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Azul Beach Resort Riviera Cancun, by Karisma review

    What to expect (based on 13895 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Enjoyable escape from the northern cold.

    Reviewed by mandymree() on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was our second stay at Azul Beach Resort Riviera Cancun. Although traveling back to Mexico wasn't our first choice, COVID restrictions made it difficult to go anywhere else. When we arrived, we were given the wrong size room. They didn't have the room size that we actually paid for until the next day, so we had to stay in the smaller room (smaller beds) for the first night, then move all of our things the next day. The resort apologized but didn't do anything to make up for the inconvenience or cost difference. Having visited the resort in 2018 before the pandemic, it was difficult not to compare to how things used to be. The occupancy rate is incredibly low (there were maybe 45 people at the resort which staff indicated hovered around 10% occupancy). Because of the low occupancy, several of the restaurants were closed, including the buffet. The limited restaurant options were really disappointing, especially because of the long wait times. Most dining experiences (for just two of us) took between 1 hour - 1 1/2 hours. Sitting inside a restaurant in the middle of a beautiful day for 1+ hours was not how we wanted to spend our time. We really missed having the buffet option to stop into for a quick snack or bite to eat. Also, dinner requires a daily reservation that you have to make every morning. On two different nights, we made reservations with our concierge, but when we showed up at the restaurant there was no reservation to be found. We also requested a booking for a massage, which our concierge forgot to do. We had several disappointing guest service issues with our concierge in the premium section. Blanca at the adult pool was excellent and a lot of fun! In the premium section, Dorian was incredibly attentive to our needs and really fun to get to know. We recognize that there was an issue with understaffing and most of the staff there were doing their best to provide a great experience. The next time we vacation in Mexico, we will be trying a different resort.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-2

    Great hotel! Staff was excellent!

    Reviewed by 544jamiea() on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the resort. Service was outstanding. Blanca and Zavala at the pool bar are fabulous. Never had to wait for anything. Definitely would come back. The Mojito bar had the greatest mojito I have ever had. Food was excellent and I’m a very picky eater.

    Azul

    Reviewed by P5505WAjenniferf() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time at Azul! It was our first time at this property. The resort was very clean . The resort was quiet. We enjoyed visiting with Mariano at the bar. He was very helpful and made us the best drinks!

    AMAZING service, staff, food and phenomenal resort!

    Reviewed by kristyroller() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to Azul Beach Riviera Cancun January 13 for 7 days and Karisma doesn't disappoint. This is the second Karisma resort my husband and I have been too and we will go no where else but Karisma resorts. The attention to detail and satisfaction is outstanding. We had a smores party on the beach and the set up and choices of chocolate and desserts were out of this world! The butlers were so amazing. They even scheduled our room service to be brought down to the beach for us so we could eat while having our smores party. My kids loved it! Dorian our pool butler went above and beyond for us as well. He was always running around and available. He brought my 4 kids sand castle toys, drinks, towels, etc. whenever they needed them. My 4 year old got stung by a jellyfish and Dorian immediately had medical service available and taking care of my daughter. Nayla, our personal concierge, was amazingly friendly, and she took care of everything I asked her to schedule before our arrival, and during our stay. I would never have to go look for her as she was always checking up on us around the resort. It was so nice not to have to go searching for what you need! I highly recommend this resort and any Karisma resort. The service is outstanding. Thank you for making our family vacation amazing! Kristy Roller

    Beautiful resort!

    Reviewed by 351mandik() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful resort! Clean, friendly staff, lots of activities to do, nightly shows, 5-7 restaurants, beautiful beach! All staff was pleasant and accommodating.....Jose Luis stands out because he was our great beach waiter who kept the drinks flowing!!! Very happy guests!