Barceló Maya Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13758 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Charm, charm and charm

    Reviewed by 001GracieJ(New York) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at the Barcelo Maya Palace for a week in December 2020 and again in February 2021. It is an older hotel possessing artistic detail which cannot be found in newer hotels. The foyer, lobby and bar are both glamorous and beautiful. The location on the beach is excellent and the restaurants have terraces facing the water. The overall service is excellent and I appreciated a very good massage. The vibe of the Palace is pure relaxation, couldn't be better if you want to forget about everything and just feel good for a while.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Feb 22-28

    Reviewed by johanaquesada6969() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My only complaint was that my room was so humid despite my efforts to make it cool. I turned the AC on, tried opening the doors etc my passport and papers all had damage from the rooms humidness. My bed felt wet. Other than that the staff was helpful and accommodating

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-1

    Classy

    Reviewed by robinettear(Grand Rapids, Michigan) on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We thoroughly enjoyed this resort. I felt bad that they had very little occupancy due to COVID. This place is absolutely stunning. The staff was amazing and the property just beautiful. We enjoyed seeing the iguanas that were sunning themselves, the agouti and hermit crabs. There were three sea turtles swimming at the beach EVERYDAY and they came right up to us.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Recommended

    Reviewed by JessBarusta(Dallas, Texas) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    With the whole covid a lot was closed. But overall everything was fabulous. I went to relax and that is what I did. Took my 4 year old and my mom. For us it was good. Just what we needed. We only did the buffet all was good.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    JB

    Reviewed by JNB1414() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such an amazing trip! Staff was awesome! Macaroni, Marlon, Kathy, Iris, and Karla and the whole speakeasy staff-Lazaro, Erika, and Elias. The water aerobics was a blast. The kitchen staff was fabulous as well! We cannot wait to come back next year!! Everyone should take a trip here!