Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8736 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Peaceful, relaxing, all inclusive included room service!!!

    Reviewed by Expedition649731() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Adasa in housekeeping was amazing, she kept my room spotless. The habanero salsa was amazing. We did have an emergency when our group was waiting for our shuttle to head to the airport. We received immediate medical attention. The infinity pool with a swim up bar was very relaxing. Watching the sunrise on the beach was breathtaking during morning prayer and meditation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Amazing service, perfect size all inclusive!

    Reviewed by Anne F() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stunning rooms with spectacular views! Food was the best I have had anywhere - the French restaurant was spectacular. Service everywhere was unbeatable! Yes, there was the initial attempt to get you casually to go visit a sister property, but absolutely no pushiness that I have encountered elsewhere. When looking for a few days of time away with my husband or other adult friends will definitely return or look into another Dreams property!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Mostly good

    Reviewed by davidhwangmd(Indian Hills, Colorado) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Members for many years. Second time to this property. Brought extended family including cousins (adult kids) - 10 people total. Several special occasions (birthdays, new jobs, new schools/degrees). Only got one birthday recognized well despite reminding VIP representative at check-in. Although there are 3 pools (main, sports, kids), there is no real peace and quiet as they also use the main pool for water aerobics and other party activities that I thought should be reserved for the sports pool. Nevertheless, the pools are so close together that it would have taken some thought and consideration to direct the loudspeakers away from the main pool to keep the main pool quiet (although admittedly that would blast the rooms with loud music). Lots of seaweed on the beach and the floor was a bit rocky. Also seems to be a popular wedding destination and there was always a party (and the music/DJ to go with such) until 11-12 at night. Had a bit of a time getting toiletries refilled until going directly to VIP services. Food was generally good. Pool and beach drink service was generally good as well. Generally a good experience but not as well coddled as some other visits we've done with this chain. Just don't expect peace and quiet at the pool.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    One of the best resorts I have stayed at!

    Reviewed by Connector252957() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot say enough about the wonderful service at this resort. People like Jorge Luis in the World Cafe, Leanardo and his crew on the beach, and Alfredo at El Patio were absolutely as good as it gets when it comes to trying to satisfy our every need and making our stay so enjoyable. The food was excellent. Will definitely stay here again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wedding of my Dreams!

    Reviewed by Callie S() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I got married at Dreams Riviera this October and us along with all of our guests have not stopped talking about how great of a time we all had. Our wedding coordinator, Marissa Ibarrola, went above and beyond to make sure that our wedding day was perfect. I told Marissa what I wanted for my flowers, decor, events, etc and she exceeded all of our expectations. Not to mention she was great to work with and such a sweet individual. I really can't say enough about Marissa... she truly made all of our wedding dreams come true!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5