Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18127 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Honeymoon Review

    Reviewed by Koogs242(Dothan, Alabama) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an awesome time. I choose this resort for our honeymoon after reviewing Trip Advisor of many resorts in Mexico. This had by far the best and it didn’t disappoint. The resort is beautiful and well maintained and feels like a paradise. The food for the most part was pretty good but we were so well taken care of that it really didn’t matter. I would recommend this resort to anyone and suggest you book the excellence club

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Dr. Triv

    Reviewed by E1675HCpault(Vineland, New Jersey) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a superb vacation. Can’t wait to go back. This was our 17th trip to the Cancun area, and our best yet. The staff, food, rooms and amenities were all wonderful. Nice level beach, wonderful pools both contributed to an extremely relaxing experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful resort

    Reviewed by daviles775(Bronx, New York) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Let me start by saying this resort is on the old side that being said it is absolutely beautiful and immaculately maintained. Me and my girlfriend have stayed at excellence resorts on all our vacations and this one of our favorite. The care is second to none . Everyone is so helpful and cheerful it really is a great vacation. While excellence el Carmen in the Dominican Republic is our favorite this is a close second .. if only excellence had some kind of loyalty program we would continue visiting.

    The Way Vacation is Supposed to Be!

    Reviewed by jacobjbragg() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time to Excellence and we didn't even consider staying at another resort. However, this time around there were a couple disappointments. You can read my first review (book) to get a more full picture, but I will use this review to post updates. 1- Join the Excellence Riviera Facebook page; incredibly useful. If you forgot a pair of pants other guests with the same size have gladly shared a pair. When people leave they often give away floats, sunscreen, and other items and post it on the page. 2- I do wish Excellence would not put hard core porn on regular channels. One very disappointing thing about the resort (not that we watched a lot of tv anyway). 3- Breakfast is my favorite meal by far so getting to enjoy an all you can eat breakfast buffet is a dream come true. One of the disappointments with breakfasts are the pancakes and the waffles. PLEASE make better pancakes and offer a full size Belgium waffle 4- The resort does not hand out straws anymore! Super frustrating when you try to drink a mocha frappaccino and you don't have a straw! 5- The experience is made by the staff...they are incredible. Our stay was made exceptional by the following people: Giovanna always came up and talked with us and made us feel incredibly welcome and almost at home; Juan waited on us during breakfast multiple time and bent over backwards to make sure we had everything we wanted/needed; Antonio made sure we had zero wants while lounging outside of our swim-up suite; Jorge feverishly waited on us by the pool. Overall a wonderful stay and we'll definitely be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Relaxing in the sun

    Reviewed by barbmiller01(Hallandale Beach, Florida) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Lovely room. Courteous efficient staff. Delicious food. Tasty drinks. Spice restaurant needs to step up its game. Poolside service accommodating. Pool aerobics with Christian was fun also Zumba. The sax player in the Martini Bar was great. We danced to the music from gazebo bands. The decorations for Halloween were impressive.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5