Grand Velas Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4400 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great place, little things to improve

    Reviewed by Cla13bdAD(Paris, France) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is just great, built with style, offering high end comfort, large rooms with fantastic views on the sea, nice pools, fitness, good restaurants, etc. The staff is efficient and very friendly, but nearly too much visible. However, there are a few things worth a fixing: - no control on the room lights from the bed. - property divided in 2 rather distant resorts, and the only way to go from one to the other is to use the shuttle buses: unpleasant sensation to be obliged to take a bus, when one would just like to enjoy the great natural environment of the property.

    Amazing Honeymoon

    Reviewed by Shannon W() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is absolutely fantastic! Beautiful views, pools, room, spa and FOOD! The staff is very friendly and extremely accommodating. Our personal concierge, "Ardi" made our trip so memorable. She took care of us in every way and consistently checked in with us to make sure we were thoroughly enjoying our stay. Her recommendations of where to eat, the spa and everything in between was absolutely spot on. We hope to return for anniversaries for years to come.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Perfect in all the extension of the word

    Reviewed by montg74(Dallas, Texas) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided to come back to Grand Velas one more time because we love this property and the outstanding service, this was our fifth stay here and wish for many more. ALL the team is extremely kind and polite. When you get to the property they introduce you with your personal concierge, which is fantastic. Diana did everything to made us feel like home, one night we told her we wanted to change our dinner reservation earlier to watch the last quarter of a football game, when we got in the room she had the tv on with the game and a beautiful decoration in the jacuzzi, this was just so incredible. We have no words to rate the service. The hotel has different cuisines, we never leave the resort because we didn't want to miss out on the great culinary experience that each dining option provides our favorites were Frida a mexican gourmet restaurant with a varity of choices, the appetizers are terrific, and SenLin which is an Asian Fusion with a little bit of essence from Thailand, Japan and China, they got the best desserts. The SE SPA definitely one of the best spa experience that my wife and I have ever had, the staff is very polite and careful with everything you need, they pampered you all the time. Thanks to all the amazing staff!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Best all inclusive

    Reviewed by TGoldsworthy(Kansas City, Missouri) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We LOVED our time here, only 40 out of 1200 rooms were occupied so we basically had the place to ourselves! Service was outstanding from our concierge, pool staff, front desk staff, restaurant staff-really everyone was top notch! We traveled with our 3yo and felt very comfortable, they went out of their way to accommodate her. Highly recommend!

    Best vacation ever!!

    Reviewed by Andrea H(Brenham, Texas) on Oct 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to the Grand Velas to celebrate our 25th wedding anniversary. The staff was welcoming and friendly. The property is clean and is kept up like it is a brand new resort. Our concierge, Yoli, went above and beyond to make our stay enjoyable and our anniversary a special night. The pool bar staff is 5 star!! Arturo, the mixologist was friendly and genuinely caring. Carlos, The beach manager checked on us regularly to make sure we had everything we needed. he was professional and friendly! This staff made our stay special. And, the food was incredible!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5