Overview
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Jungle view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- Rollaway bed (on request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Mini fridge
- Mini-bar
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
Amenities
Aerial beach view
Aerial beach view
Autor
Chaka
Grand Class pool
Kid's Club
Koi
Lobby
Piano Bar
Pool and beach
Pool
Restaurant
Sen Lin
Sky Bar
Spa
Teen's Club
Wedding
Zen pool
Location
Reviews
A Mixed Bag Demographic
MDDdolphin (Las Vegas, Nevada) on Apr 13, 2024
We generally choose adult only all inclusives because we find the vibe to be substantially more relaxed and sophisticated. Because of its reputation for great food, however, we decided to give GV a try. Along with Leblanc, Secrets and Excellence, GV is among the best. But our feeling about adult only properties remains intact. GV is a very large resort made up of three hotels, each with its own lobby. Ambassador (for families) and Grand Class for adults are in the main building near the beach and largest pool complex. Zen, which also houses the spa and its own pool is more than a mile away inland surrounded by jungle. It is not walkable, but there is a 24 hour shuttle service that is very reliable and fast. The entire property is beautiful and immaculately manicured. Rooms are modern, well appointed and clean. Butler service is provided, but there is a communication disconnect between the butlers and the house keeping staff. The result was no turn down service or ice on three nights of our week. We opted to hang out at the adults only pool at Grand Class. Completely different vibe than the main pool family area. Nice touches like sunglasses cleanings and treats. Pool waiter service was very friendly and attentive, although we must note that on at least two occasions the pool concierges ignored us upon arrival, even as we looked right at them. We would have appreciated some live music. The beach is protected by a seaweed screen and wave barriers. We suggest walking around the point to the left as you face the ocean, to access Mayakoba beach. Miles of sugar sand and clear blue water with few people. Pools are heated in the winter. Restaurants are spread between the hotels, with Chaka at Zen, and others in the main building. Only the French and Cucina de Autor are kid free, so no screaming, crying or running around. The food at all restaurants was very good but, truth be told, offerings at the kid friendly restaurants was somewhat pedestrian. The truly great meals were at Cucina and Chaka with chef Carlos and waiters Miguel and Martha. Chaka menu is regional Mexican; creative, tasty and unexpectedly good. Cucina de Autor is a true gourmet experience, as good as anything here in Vegas. Chef Nahum Velasco, who is also sous chef de hotel, is a talented culinary artist, inviting you to put yourself in his hands for a journey of taste and creativity. If you are able to wrangle a second visit, the menu will be different than the first. We also enjoyed the work of Sen Lei chef Jonathan and waiters Ismael and Christian. We usually enjoy breakfast buffets for the variety, but here the kids made for a much noisier and harried experience. We found it curious that some really good evening musicians were located in the Ambassador garden area, with nobody in attendance. One thing to note. If you book through a third party, you will not receive credit in the loyalty program which itself is run by a third party group. They will claim not to know what you paid for the trip, and the property itself will not lift a finger to help, despite having received payment for your visit.
Fantastic hotel with great food and lovely people!
Jason C (N13lQ) on Apr 12, 2024
We wanted to find somewhere where we could relax for a week with the children with great food and found this place! It was fantastic. It ticked all the boxes. We were greeted by Alexa who was our personal concierge who was on call for the whole week and was so helpful and engaging. Thank you Alexa. The pool was so relaxing and the children had so much fun. Luis, Miguel and Tayde were fantastic and super attentive. There were plenty of activities for the children and adults. Nicholas who ran the daily activities did a great job. We had such a great time and would definitely recommend it and look forward to going back. Thank you
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