Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13649 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing vacation and experience

    Reviewed by mandisofaurora() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at the Hard Rock with family for a wedding event. The atmosphere was amazing and the service we received was excellent. Everyone was so nice and very helpful. We participated in a few activities outside the resort. One was a Cenote and underground river tour - our guide (Alan) was fantastic. We also spent time on the beach at the resort and rented a cabana. A gentleman by the name of Moreno was our server. He gave us such awesome service, if I go back I will request him. Totally excellent experience. I would recommend to everyone.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Anniversary

    Reviewed by Gethyndavies(Bridgend, United Kingdom) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I returned to this amazing hotel after getting married there 2 years ago for our anniversary and the hotel just keeps getting better and better ALL STAFF are amazing but there are certain staff members I have to say are stand out! ENTERTAINMENT: Tarzan and Sarah are the best they are so friendly and make you want to get involved in all activities! They make such a big effort to get to know you and feel like friends by the end of the holiday BAR STAFF: on heaven side GUSTAVO AND DIEGO were so hard working and never stopped after serving us for one day they knew our regular orders and even made surprise drinks for us after they got to grips with what we liked! FOOD: toro was our favourite the fillet steak there was amazing, we also liked the Italian however found the service wasn’t as good there as in the other restaurants! Will definitely return

    Great vacation!

    Reviewed by livefully08() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All I can say is that my wife and I had a AMAZING TIME! The dive bar at the pool and their staff are phenomenal! Mateo, Cesar, Gerardo, Ricardo, Leonardo, DIEGO, rosalia, Raul were such a great help and even though they were so crowded they attended everyone and gave the best service and drinks. I will only come to Hard rock hotel next time we come to Cancun! Such a great time, I do not want to leave. Thank you! The front desk, had such a great staff to include Freddy was so helpful. The bell boys were always quick to help and gave us ride to and from our room with such a fast notice, Giovanni, Manuel were so quick to lend us a hand and take everything to our room. Hector at the buffet Market was always next to me refilling everything. VERY IMPRESSED WITH EVERYONE HERE!

    Over all good stay

    Reviewed by gemmacole2019(Bristol, United Kingdom) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is really nice. If you are staying in heaven please be aware you can be placed at a distance from other amenities as the hotel is very big. The food within the market and caio is ok standard, it’s buffet to cater a lot of people so please don’t expect good quality. The individual restaurants are a bit better, but I personally didn’t enjoy much that I ate there. I also spent the majority of my stay feeling unwell but can not confirm if this was due to the food or something else. Drinks throughout are really good. There is a lot to do from several pools to bars, a club, bikes to hire, to tennis courts. We wanted to try the golf but didn’t feel that $50 for half a day and a further $45 to rent clubs was fair since it’s advertised as being included. These costs are per person. The area in general has a lot to offer, you can book a lot of trips for decent prices. I booked an appointment in the salon at the hotel which was nice, my hair looked amazing but unfortunately I cannot remember the name of the lady who did it. Even though her English was not amazing, she did exactly what I asked if not better. William in the market is so friendly, we looked forward to seeing him. Victoria in heaven on the day trip desk was really nice and made booking trips easy with no pressure.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Almost like old times

    Reviewed by Dan H(Fayetteville, North Carolina) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've been going to this resort annually since 2002. The conversion to Hard Rock a few years ago was an unpleasant shock. Service, food and atmosphere all declined. This year, however, it seems they've seen fit to restore the old atmosphere. New management? Adriana Campos in Public Relations solved all our problems and made it a wonderful vacation. Almost like old times.