Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12693 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    March Vacationer

    Reviewed by hnguyenv(New Almaden, California) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just had an anniversary vacation in March 2019. Hotel room and environment are very clean and well maintained. All beaches are great. Restaurants and foods are awesome! . Hotel provides fitness room, yoga classes. Especially, I like the paved running path along the beach.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Fantastic family spring break

    Reviewed by shannonhj(Columbus, Ohio) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful spring break at beautiful Hard Rock Riviera Maya! We stayed on the Hacienda side (4 of us, sons ages 9 and 13) in a 2 bedroom sky terrace room which offered a beautiful ocean view rooftop with hot tub. We enjoyed time at the pool and time on the beach. I recommend renting Bali beds for your time on the beach. You have great service with the Bali beds. We loved the lagoon style beach, the water was clear, calm and really nice to snorkel, float and relax. The seaweed increased throughout the week, but they work hard to try to clear it out all day long and it did not interfere with swimming in the water. One thing to note-when you arrive, you will be assigned a "welcome package" and you are supposed to talk to your person assigned to your family-but this is really a sales pitch to attend a "free breakfast" and the representative even told us she gets credit if we attend the breakfast. We declined the offer as it appears to be a sales pitch for a time share. However, we were never bothered again by anyone the rest of the week. We did not have any difficulty making our dinner reservations. We waited until the morning lines for reservations lessened and could still make dinner reservations at each place we wanted to attend. I recommend Toro, Zen and Frida. We liked The Market for breakfast but not for dinner. We often did room service for breakfast and also did it once for dinner and it is great! Our boys loved the water park and Woodward indoor trampoline park.

    Good, Not 5*

    Reviewed by Adam D() on Mar 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Family of 5 stayed for 4 days. I read 30 pages of reviews before selecting the Hard Rock. Here is our assessment. Pros: - Very friendly staff and great service throughout - Rooms are small, but relatively clean and comfortable beds - Woodward was awesome, kids loved it - Plenty of seating and towels at the pool which is very nice - Great deals on the excursions - we did the dolphin experience and yalku extreme Cons: - Food is very bland. We didn't find one restaurant we liked. - Limited entertainment - Beach ok, though it's just a lagoon beach, not oceanfront - Waterslides are not close to the pool. We ended up spending 45 minutes there and went back to where the action was at the larger pools. - Zipline closed every day we were there. I have no idea why. - We sat through a sales pitch for a free excursion...misled about the intent, process and timing (2+ hours)....skip it.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Great Last Minute Getaway

    Reviewed by SO1013(Toronto, Canada) on Mar 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked last minute and it was our first time to Mexico. Check in and front desk staff was efficient and helpful. Bell boys awesome. The title of the room we booked at The Hacienda was a bit confusing and misleading. It was called Ocean View King bed with Terrace-Adults Only. We thought we would be in a section that was adults only(we did not know about the attached "Heaven" that is 18 yrs and older until after we arrived!), but it meant that it was a King bed for adults only, yet the attached room(with access doors) as well as other rooms on the floor had children(noisy at times). Beach is different as it is not your usual open sand beach, but is protected by a necessary break-wall against big waves. Lots of harmless sea branches floating around, but the clean up crew were always on it. Lots of chairs available. The hotel provides a representative to give you a run down of all the excursions and restaurants etc, but they have an agenda. This representative passes you off to a sales rep. They work for a company called "Legendary" that is a Hard Rock sponsored upgrade membership to get you to commit to a minimum of 15 future visits at any Hard Rock in the Caribbean etc. The rep was friendly, and offers you a breakfast(that is included anyway) and $500 in what are called resort credits. The rep was pleasant, but it was disappointing as we wasted almost 3 hours listening to his sales pitch that morning, only to say no, wanting us to commit $22,000 over a 5 year payment plan? All this on our 2nd day there. The rest of the time we enjoyed ourselves very much.The Spanish Merlot was excellent, and served throughout the resort. Live bands were amazing, sounded great and provided fine entertainment. The Heaven bar was great, 2 pool tables on one side, but on the other was a private(curtained) room that we enjoyed playing 8 ball. All restaurants were great as well as the pool side lunch buffets. On the Hacienda side, we did see one child grab a bun at the buffet, put it up to his nose, then put it back, plus a young kid, with his mother present, peeing in the corner of one of the outdoor showers. Needless to say we kept to the Heaven side. Tappanaki at the Zen restaurant amazing, Toro steak house amazing, French, Italian restaurants amazing. Ipanema Brazilian meat fest dinner, amazing. Music throughout the resort was fantastic. Spa, gym and grooming areas were five star. All in all a great trip, giving thanks we didn't leave with a 5 year mortgage!

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Spring break with the family

    Reviewed by Laura268(Montreal, Canada) on Mar 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from spending a week on the hacienda side at the hard rock riviera maya. This is a very well kept resort. There are endless pools with plenty of room for everyone to enjoy. This place was a fantastic experience for our family , my kids aged 14 and 11. There were plenty of activities throughout the day to keep my kids very happy. The water slides were a great experience, zip lining and other sports right by the pool all very well animated. The service was excellent. We truly appreciated the effort of the staff who seem to work so hard and be so dedicated. Check in was a breeze. Restaurant reservations were pretty smooth. Antonio went out of his way to help my son, who has peanut allergies, at the market restaurant. Carlo who gives a great boot camp class was so enthusiastic and dedicated. Poncho was a fun and motivating animator who gives a great aqua spin class. The beach service was so fast and the drinks were well made. I cannot give enough compliments about the staff throughout the entire resort that make the place so welcoming and never hesitated to meet our requests. The beach , lagoon style, was beautiful. It was well kept as there were 2-3 men working sometimes all day to clean the seaweed. We were able to enjoy the water and swim in the ocean the entire stay as it was so well kept. There are kayaks available to the guests which was enjoyed by all. Restaurants were very good , a great variety and my kids enjoyed the havachi experience at Zen. Frida was excellent in authentic Mexican. Ipanema , delicious Brazilian steakhouse. The market was good for any meal of the day with great variety. Breakfast at the market was our favourite. Toro steakhouse was our least favourite. There’s also a poolside bbq with a slider burger bar all day as well as a pizza oven and ice cream bar available all day. Overall we had a great experience, most importantly my son’ s peanut allergy was taken very seriously and he was able to eat well all week. The only improvement needed was that the beach towels and sheets often had stains on them and so we requested changes which were promptly done. Thank you Hard Rock Riviera maya. You made our spring break a most memorable one.

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