Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14889 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    COVID getaway

    Reviewed by Jaquezrudy1() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great time! The man made lagoons were awesome. I really enjoyed being in the water. Our waiter was amazing(Juan Luis). Our concierge duo RULO AND CORAL, did an amazing job getting everything ready for us! As far as the drinks and food! Drinks were good, food was okay and deserts were not good! Overall it was a good week!!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Looking for insight

    Reviewed by kristacimi() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We just arrived and booked a Presidential Suite. We can not access the second floor balcony as or is boarded up and glass on the top of the stairs. I assume this is due to the hurricane. The front desk informed us that this happened to all Presidential suites. Can anyone verify if this is true. They offered us a credit for $200 for the week. The main issue we have is they did not tell us this until we contacted them.

    Senior Trip

    Reviewed by Mwilliams815() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great experience!!! Crew was super nice!! We love Hard Rock!! We came as a delayed a senior trip and it has been an amazing experience. The Zipline was such a fun adventure for our whole family. Baby Shark was the best and Jerry Mr. Boy and Yan was a GREAT crew!! Great job!!

    Awesome vacation

    Reviewed by Resort55778480482() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Easy checking in. Great crew running the zip line and rock wall. Jerry, Yan, Mr. Boy and baby shark are all fantastic. I would definitely recommend to everyone. The kids were especially taken care of.

    Zip line

    Reviewed by Jlchoulihan(Mount Laurel, New Jersey) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very cool!! Baby Shark, Jerry, and Mr. BOY and Yan were very helpful! My boys loved it!!! What a fun event the whole family can do! Very clean and social distancing so no worries! Will be back for sure