Iberostar Tucan

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7666 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Another great Iberostar Experience!

    Reviewed by CandixMarie(Port Colborne, Canada) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from a great vacation from Tucan. ?? Checking in was a breeze as we are club members. We arrived around 10 or 11am and by the time we had a snack in the club lounge they had our room ready. Mario at the club lounge was fantastic! Hands down the best service we’ve experienced in any of the lounges! The rooms were ... well rooms. We honestly didn’t spend much time in there. They were clean, comfortable and the family room was perfect for a family of 5. The best part of the rooms was the wildlife that would come and visit. Definitely an experience our kids will always remember. The food was great. I’m sure we all indulged a little and gained a few extra pounds. The Italian and Tex mex was our favourite. The beach club was perfect. Even though the hotel was packed, there were always beds and chairs available. Ana always made sure you didn’t go thirsty. The beach is absolutely beautiful. Zero complaints there. The pool was definitely a lot of fun but as a note for families with younger children, it seemed deeper than all the other pools I’ve been in. Also, if you plan on shopping for jewelry while at the resort Rafael at Fini was absolutely amazing and spent days making sure everyone found exactly what they were looking for at a great price. You won’t be disappointed! There were some little things that were easily overlooked because of the amazing staff they have all around the resort. They go out of their way to make a genuine connection with you and it really does make the vacation more memorable and enjoyable.

    Lovely

    Reviewed by TripLover10(HFX.NS) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful hotel, food and beach. Special shout out to the great staff, specially Wendy Poor at the concierge. She was a pleasure to deal with. ?? very nice resort. We would stay here again. Beautiful animals such as peacocks, pink flamingos, koi fish.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Tucan and excursion

    Reviewed by managia(King of Prussia, PA) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We would definitely return to the Tucan Riviera Maya resort. The room, the food at the restaurants, the location of the beach, and the peacocks wete all to our liking. We did have an issue with one of the excursions. Be sure to ask about details as far as length of time and distance involved in the excursion. Our complaint was heard and resolved to our satisfaction. We thank Apple Vacations for listening to us.

    A good stay

    Reviewed by SunWorshiper_41(Calgary, Canada) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at Iberostar Tucan from December 25th-31st 2018. Check In: Our flight was delayed and we arrived at the hotel fairly late. To my biggest disappointment, I felt like I had just walked into a ghost hotel. Christmas night but not light, no music, NOTHING! The guy at the reception did not make us feel welcomed at all. After traveling all day, we were starving. He told us that everything was closed. We later found out that they had a 24hrs snack bar....hmmmm! Was it closed that night? We will never know. Grounds: At first,we thought it was fun to be around animals all the time and to have monkey climbing on trees in front of us until we realized that little creatures leave marks everywhere and it's very unsanitary to walk barefoot. One day, my husband and I were laying by the pool and a monkey just pooped on his head. Funny but not really. Beach: To go to the beach, you need to walk across some kind of a mini jungle full of animals. It can be slippery but beside that it's quite fun. The beach itself it really nice and clean. Food: We ate super well the whole time we were there. Absolutely no complaints there. Entertainment: Every night, before the actual show starts, they have this silly reward evening where they are giving a certificate to the winners of different games that had happened during the day. We have been to Club Med numerous time and this is a stolen idea from Club Med but done in a much more cheesy way. Once during the week would have been plenty but every single evening was too much. People were complaining about that. We did not feel like watching that every evening before the show. Staff: Some staff will most definitely go the extra mile to help you while others are not that friendly at all. It's hit and miss.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-4

    Service

    Service-4

    Good food, good price, lovely pool and excellent staff.

    Reviewed by Anneke S() on Apr 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed during peak Easter week (late April) and the hotel was fully booked out. For the price, this is a good all inclusive. Food was great - kids loved all the options at the buffet restaurants, snack and pool side restaurants. We went to the Japanese and Italian (book in advance on arrival) and enjoyed both. We upgraded on arrival to get a room closer to the pool and chose the bottom unit. Our room was damp throughout, but it was very humid and so it took us a few days to realize that this was not normal. Staff moved us as soon as another room was available. I think we were just unlucky as the hotel was so full - our second room was great on the middle floor in unit 12. Being integrated with the jungle animals set it aside from a usual hotel and the grounds were lovely. As at April 2019, the seaweed was not a problem (they cleaned beach daily). Water was blue and clear for our stay. Activities were loved by all the family.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

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