Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11779 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Incredible Destination Wedding + Events

    Reviewed by 552olivias() on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had our January 8, 2021 wedding at Paradisus Playa del Carmen and are so thrilled we chose this location!! The resort is stunning, with lush foliage everywhere and beautiful bridges/palapas/structures—it definitely has a tropical feel. Since we had booked our wedding in January 2020 when it was still split into adults-only and family-friendly, the resort honored the fact that we wanted to be around as few kids as possible and let our entire group of 80 use Reserve amenities. Although our rooms were on the kids side (the only side open at that point), we spent every single day at the adults-only pool, and it was perfect! Luis and Alfredo at the adults-only pool provided amazing service to our massive group. There was also a man who put our towels out at the adults-only pool, we forget his name, but his service was also so great setting out towels and tending to our group every day! We stayed in a 1-BR Master Suite in the Reserve and it was beautiful and had great views of the mangrove, water, and Cozumel. Our butler Cesar was always at our service! I wrote a separate review of him on The Reserve TripAdvisor page, but the short of it was that he had us absolutely hooked up at all times with reservations, daily activities, etc. Any question we had, he answered right away. The food here is absolutely phenomenal. We ate most breakfasts at La Palapa (such good chilaquiles!) and dinners at Fuego, Bana, Mole, Vento, The Market, and everything was outstanding. We also had our Welcome Dinner the night before our wedding with a plated dinner, a separate plated dinner for the wedding reception, and a romantic dinner on the beach the night after our wedding, all of which were incredible!!! The service and banquet managers at each event were superb and made sure everything ran smoothly, thank you so much Sergio, Cesar, Alexis, and Eunice! Also--shout out to Roger and Florencia for making our Romantic Dinner SO special! It was the perfect way to cap off our wedding trip! Although the events had to close down at 11, each night there was a new fun way to spend the time. We didn’t go to any of the shows, but we did go to Rock Night (live band), Latin Night, and Neon Disco Night, all of which were fantastic post-dinner ways to keep the night going! One of the nights, our wedding coordinator Vanessa set up a mezcal tasting for my bachelorette party, and it was SO fun. Roger and Itzel were amazing! They had a robust knowledge of the mezcals and made it super entertaining with little games along the way. If you are a bride doing a mini-bachelorette here before your wedding, definitely ask for Roger and Itzel to do a private mezcal tasting for you! We had many wedding-related events throughout the week, all of which were top-notch, thanks to the wedding coordinators Vanessa, Lucero, Christian, and the rest of their team. They made planning a wedding SO easy and fun, even a larger one with 80 guests. You can tell they have put on 100s of weddings, because not a single detail was unaccounted for. During the planning meeting when we arrived, they introduced us to Sergio and Cesar, the bar captain and banquet manager, who crafted us amazing cocktails to sample for use as our ‘signature cocktail’ at our events! All in all, the week was absolutely flawless thanks to Vanessa and her team. If you are reading this review considering having your wedding here—book it right now!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Birthday trip!

    Reviewed by ceciltwin() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Misael was a wonderful server with a great personality. He made our dining experience! The appetizers and deserts were delish, main course so so. Note: apps served fried not grilled as menu suggested (shrimp and octopus). Deserts also served cold. Expresso martinis were the perfect night cap!

    The Reserve

    Reviewed by waukeshiah(Brooklyn, New York) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I will try not to pen this as a love letter to so many at Hotel Paradisus Playa Del Carmen.--BUT THEY WERE AMAZING! This was my first experience in Mexico and I have to say I will return! Let me begin in the beginning. Weeks before we had arrived, there were 6 of us, I was in constant contact with Roxana-she made sure to ask what drinks we preffered, if there were any allergies, what we were celebrating. She really made me feel important. Roxana sent all important information, kept in constant contact with emails and was always super polite and prompt! I appreciate you Roxana. Arriving at the airport we were greated by our wonderful transportation team @Otium. THEY WERE EXCELLENT--WE USED THEM AS TRANSPORTATION INTO TOWN AND OUR DRIVER WAS FANTASTIC!! SO SHOUT OUT TO OTIUM! GOD BLESS YOU GUYS! So, upon arrival we were greated by Freddy and the guys at the door!!! He was funny and PROMPT. We were greated with Champagne, completed our check-in in a reasonable amount of time, There were no price disputes, it was exactly as they had stated. I appreciate that--THANK YOU KEVIN!!!!! . YOU looked fantastic every single day. Your uniform was sharp and clean! Thank you for all of your kindness. Before I forget, the rooms were fantastic! Soaking tubs + separate shower with waterfall and handheld! Separate toilet--always a plus. The beds were very comfy and hard as it may be to believe--the pull out couch was EVERYTHING!!. Our balcony was spacious with a jacuzzi and amazing view of the property. On to our Angel Cesar. Thank you Cesar. I appreciate every single thing you did for me. Cesar joined our WhatsApp group chat and sent us all of our reservations, told us all about the free activities, and he provided us with a personal tour around the resort--he knew the names of the birds and the wild life on the property, and he really made me feel like a VIP! Activities. I totally enjoyed the bag painting--there was a beautiful, friendly, sweet, amazing activities lead from the hotel! I think his name is Angelo! He is excellent at his job!!! (He loves Drake too) He was so great, the team that sponsored the activity were great too! I also enjoyed the evening show---the costumes and genuity of the overall message was well recieved--and then there was the water zumba. The pools---quite a few of them, clean and inviting. Restaurants. I have a lot of food allergies---can I tell you that every single time I ordered anything they were swift in letting me know that there was gluten lol. To be honest, when I was offered the option of gluten free bread, I almost teared up a little lol. That really meant a lot to me. (hint. GF bread is hard to deal with so when making sandwiches (club sandwich) toast the bread so that it does not fall apart) Olio was always available whenever I was looking for a quick bite. Thank you Guadalupe!!! You are excellent in EVERY SINGLE WAY! Thank you for remembering me every single time you saw me, no matter what restaurant. Thank you for your service, ERES MARAVILLOSA! The beach. The private beach was FANTASTIC. The snacks, the drinks, the jet skiis (shout out to Papito at the kayak spot on the beach) the sailboat ride, the kayaking, the available beach beds and chairs. We did not even take our sandals off before they were bringing out beach chairs. Thank you for your service. Souvenirs on site were well priced! Thank you for that! Go to Calle Quinta Avenida, so many great places--shops, restaurants, and the public beach. Special thank you to Barbara, Ariana ( I hope I did not get your name wrong) and Yamiely!! You guys are fantastic. I appreciate you all so very much. You made my trip worth while! Thank you for the massage @YHI, Yamiely, everything you did was perfect and my massage was amazing--I wanted to put Ariana in my suitcase and take her home! Thank you so much!!!!! Now just a few honorable mentions before I end... Daniel in reception--thank you for helping me. I appreciate your expertise and knowldege! You were also quite sweet! Thank you. Enocencia from La Palapa and the waitstaff thank you! Love to the chef at Bana. Because my choices were limited, he came to my table personally to ask what he could prepare for me. His chicken fried rice with ginger and carrots was so good, my friends who DONT HAVE ALLERGIES all wanted to eat my food. So thank you. I really appreciate what you did for me. Fuego waitstaff. THANK YOU THANK YOU ROOM SERVICE STAFF & HOUSEKEEPING. MY ROOM WAS IMMACULATE EVERY SINGLE DAY! THANK YOU. The Market. Your food was GREAT. THE SEAFOOD PLATE-----I CANT EVEN DESCRIBE HOW AMAZING IT WAS! MARKET GRILL. Thank you for breakfast! You had quite the variety, and your oatmeal was pretty good. So many places to take pictures! Everything was so picturesque! What would I suggest? A taco stand on the premises--why? BECAUSE SOMETIMES YOU JUST WANT A TACO! I guess what I am trying to say is---STAY AT THE PARADISUS PLAYA DEL CARMEN...tell them I sent you!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Treated Like Queens

    Reviewed by britc542() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friends and I were treated like royalty at Paradisus Playa Del Carmen. From the amazing upgrade we received at check in, to the impressive food service at the restaurants and the pool/beach snack bars, to the life changing spa experience we were able to get discounts on! Every single day was exciting and luxurious for us. The rooms were beautiful and had amazing views of the pool and the nature. I can't wait to come back to Paradisus!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Membership club

    Reviewed by lisgallo() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They will not let you enjoy your vacation until you go and here their presentation on their membership club. The concierge would text me every day and I denied her request and not answer and they would still come up to me when I was in the public areas to try to convince us to go. Also, their club membership is a scam.