Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 23847 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Family Concierge Reserve Paradisus Playa del Carmen

    Reviewed by 66victorhugos(Mexico City, Mexico) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All the services re and. All the best on quality of services and food... al the team with an excelent attitud (Roxana, Gustavo, Neftalli, Jaqueline, Miguel,all) highly recommended. My family and friends enjoyed an amazing week.

    Amazing time Paradisus Playa del Carmen La Palapa in Covid Times

    Reviewed by Monique A() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When you think you were asking for a place to relax you can’t find a better place than Paradisus Playa del Carmen Specially in Covid times All safety biohazards are taking care with strict protocols for all the employees: all are wearing PPE and before you are coming to a restaurant your temperature is being taken Heads down to Reanu in La Palapa ... he must be one of the best employees at Paradisus: smiles , service and excellence Thank you for one of the best experiences while traveling around the world ...

    Best family vacation

    Reviewed by LalaKichwen() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When the Bahamas said no, Mexico said yes. As a healthcare worker I have worked five months without a break, and this was a much needed break. My family stayed at Paradisus Playa Del Carmen. The Hotel was gorgeous and the staff is so friendly, warm and welcoming. Our a butler Neftali, was excellent and made our stay comfortable. The staff followed Covid precaution to the highest level. They all wore mask and face shields, checked temperature at every entrance, the restaurants were not full with people and everyone was socially distant. Thank you for allowing this mom and healthcare worker to have a much needed break.

    Great stay at Paradisus La Esmarelda

    Reviewed by Adavis1128() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family visited Paradisus La Esmarelda in July and had a wonderful time. We were greeted by Claudia our concierge for the week upon arrival and toured the resort. She checked in with us daily even making dinner reservations for us and directing us to activities throughout the resort. The staff here is excellent. Gustavo at the scuba center gave my 12 year old son his first scuba lesson and was so patient and kind. Miguel helped set us up on the beach every day. He always remembered our names and was great interacting with the kids and helping them be comfortable on the beach. We loved eating at all the restaurants but our fave was the Market. Guadalupe always greeted us by name in the morning and Cecilia always welcomed the family at night. Victor Louis Angel and Roberto always took great care of us. Lois at the Sunrise pool bar was great with the kids making them tropical drinks with a smile. We ventured out of the resort one day for our scuba trip and the resort provided Adrian as our driver. He was the best. He talked to us about the region and told us so much interesting information about life in Mexico. We enjoyed telling him about our home town and sharing the similarities and differences. We even taught each other some new words. I can’t say enough about how relaxing and special our time at Paradisus was. The people here truly understand hospitality and will make you never want to leave!

    Excellent service

    Reviewed by aubrinikol06() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    To Alfredo, Christopher, Renau, Miguel, Cynthia, Barbara, Marceillo, Luis, Elias, Alieda and Martha Thank you ALL so much for making our vacation so memorable. Hospitable and Courteous Very Clean and 5 Star Service Thank you from The Luckey’s