Palma Real Hotel & Casino

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 531 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice and comfy rooms for business travel but the building needs an update

    Reviewed by Rodrigo_Maselli(Guatemala City, Guatemala) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was impressed by the quality of the rooms, the price was definitely below the quality of the rooms. On the other hand, the lobby and common areas where not as fancy as the rooms. Definitely a good purchase for budget business travelers since its in the heart of San Jose in a safe/nice zone.

    Excellent Room, Service, Food, and Common Areas

    Reviewed by SueLovesDuke(Durham, North Carolina) on Jun 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were on a Caravan tour and were lucky enough to stay at this hotel. The staff must be trained as a 5-star classification. The room was beautiful and comfortable. The food we were served was delicious (best of the tour) and the breakfast could not have been better. The grounds were pretty and they even had a area away from the building where smokers could do their thing. I would DEFINITELY stay there again should I ever find myself in San Jose.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Very nice boutique hotel

    Reviewed by S2126RWjuliad(Eugene, Oregon) on Jun 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Palma Real is a nice quaint hotel. Rooms are clean, beds are very comfortable and the entire staff is so friendly. Food is very good and they have a very nice breakfast buffet. I was traveling alone for dental work...apprehensive and a bit bewildered. Javier was the best! He made me feel safe and welcome and suggested activities I could do between dental appointments. Jorge at the front desk was also very nice and helpful. I will stay here again!

    Wonderful Hotel

    Reviewed by acouplehobos() on Jun 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here for a little more than a week to recover after having emergency surgery. The staff could not have been more kind and accomodating! From helping me with my luggage to their patience with my abysmal Spanish everyone I interacted with was kind and professional! It was a conveniently located hotel and overall a really great value! I would definitely recommend Palma Real when visiting San Jose!

    Excellent Staff - Thanks Maik Monge :)

    Reviewed by Silas B() on May 28, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'd recommend this hotel for anyone visiting San Jose. It's centrally located, the rooms are clean, the breakfast is free, and it's easy to get to the fun parts of San Jose. The staff was amazing, In particular Maik Monge at the front desk was very friendly and very helpful. Thanks Maik!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX