Bay Gardens Beach Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2517 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Ok visit

    Reviewed by KCADM(Boston, Massachusetts) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    St. Lucia is beautiful, although the trip from the airport to the resort is a bit long (1.5+ hours). The room at Bay Gardens was great and the beach and pool are welcoming. We were disappointed in the staff - breakfast staff were sometimes actually grouchy, and overall they were not very friendly or welcoming, as we've experienced on other island vacations. Housekeeping was great and always attentive in the morning, no wait for a clean room. The voucher option for outside restaurants on the all-inclusive plan worked out very well; we had some great dinners at Jacques, Buzz and Razmataz. All in, a very relaxing vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-2

    Nice, friendly resort

    Reviewed by scroushore(Wildwood Crest, New Jersey) on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A very nice, clean resort with well trained and friendly staff. Everyone was most helpful and the property is well maintained. It has a beautiful pool, nice beach and good views. An overall good value and we also noticed how family friendly the resort is.

    Great place to stay, clear water, nicely sized rooms

    Reviewed by shrutisanghav(Woodbridge, Virginia) on Jan 09, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We went there over Christmas Vacation for a week with our three adult children. The pool was beautiful and was open until 9 pm, but there are no lights after dark there, so not sure of the safety for little ones. We had an ocean view room. The food is good onsite, but very very expensive. The service is mediocre at the bar and at the restaurants. The beach is beautiful, and it has mostly clear Caribbean water which was calm so it was amazing to swim in. Non-motorized sports are included, so we went Sea-Kayaking, which was lots of fun. Snorkeling equipment is NOT included, so bring your own. It is $10 per set per day. Not worth it to rent. Many many people approaching you to buy jewelry, buy fresh coconut water, and rotis. No service on the beach for the bar. The seagrapes restaurant is horrible, and has poor service. We complained to the manager of the entire resort, and I think that she was concerned, but this poor service was a theme throughout the eating places onsite. Parents beware that there is usually very loud music playing until about 10 pm daily. There are lots of nightly shows and such, but it is very loud at night.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-5

    Service

    Service-1

    Wonderful Food

    Reviewed by elainielaforce() on Jan 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a day passs package for my birthday here in March 2019 . The watersports were fun! Staff very friendly and food is great! Good place to spend the day with friends and have some water paddling fun!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Views are amazing!

    Reviewed by Picktrips() on Jan 06, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The property is beautiful! Rooms spacious! Location excellent! Desk staff great! Housekeeping super friendly! Shuttle drives awesome! Kids program always smiling. Gift shop gal fabulous! Activities area amazing and lifeguards so good! Restaurant food and bar staff a huge disappointment—need lots of attention!!! Restaurant and bar: Staff could use some help on how to be friendly, welcoming and attentive. Never smiling or happy! Food could use some help at Seagrapes. A few items not available like sweet potatoes fries which you would think are simple and on the menu! Planning excursion at first was perfect! Love Beatrice. She is great personally BUT the hotel needs a back up plan when she is off. We weren’t able to plan activities mid trip b/c she is apparently the only person who does excursions—very disappointing!! Spa ended up being fine but they have very limited hours and staff.