Bay Gardens Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1622 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    They're money hungry!

    Reviewed by Nik1990s() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    DO NOT STAY HERE. Management is money hungry and don't care about their guests/potential guests. I would never recommend this hotel to anyone. There are better hotels where you can spend your money so look elsewhere.

    Wonderful accommodations and staff

    Reviewed by jamaicajan88(Milwaukee) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from beautiful St. Lucia. Our stay at the Bay Gardens Hotel was everything we had hoped for. The Croton Suite kitchen had everything we needed to cook breakfast (we did not do the all-inclusive plan) and the living room and bedroom were quite comfortable. Air conditioning worked well. The housekeeping staff cleaned daily and did a great job. The property has 3 pools and one of the pools (with a waterfall) was a 20 step walk from our small patio. Cheryl, Austin, and all of the front desk staff were incredibly helpful to help us with dinner reservations, scheduling our departure Covid tests and anything else we needed. The shuttle to the Beach Resort (5 minutes away) was frequent and drivers were friendly and helpful. The Bay Gardens Beach Resort did an informative orientation for new guests. The beach was beautiful and non-motorized and motorized sports were available. We tried Big Mabel the boat pulled couch and had a blast. I would certainly recommend this hotel and will be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Good place to be

    Reviewed by Trip46081858141() on Feb 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had to quarantine for 2 weeks but was a good experience with really nice staff, good food and great that you can go to the beach every day! Rooms could do with a refurbishment but they were clean and good size

    Terrible ! We will not return !

    Reviewed by Heli G(Newtown, Connecticut) on Feb 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Terrible does not even begin to describe the Bay Gardens Hotel. The place is run down but clean. The staff are arrogant and nonresponsive. One might call them as lazy as can be. The food was a horror show. Aside from the fresh salads, everything they seem to have was very dry. Food was cooked to death whereby you could play pingpong with the catch of the day and the chickens might have died a thousand times. Regarding beef dishes, one can take it to the playgrounds and play soccer with it after they are done cooking it. Despite the "all-inclusive meal plan" that we purchased, We ordered takeout from outside of the resort and of course paid for it as well. When we dared to complain about something, we were made to feel as if we were the ones who were the problem! The staff is definitely confused about who are the guests and who are the staff! The resort is located 1/2 mile from the beach, where they have another place called Bay Garden Beach Resort. if you stay at the Bay Gardens Hotel, you will have to take a shuttle to the beach. It is only 1/2 mile, but you cannot leave the resort on your own due to Covid 19, per St. Lucia's rules, so you must use the hotel shuttle to get to the beach which leaves according to their "schedule, " which is every hour. In other words, if for any reason you need to get back to your room for something you might have forgotten, it will take you two hours to complete the journey to your hotel room and back to the beach. Despite the 20% capacity at the Bay Gardens, they will NOT change the schedule and have the shuttle come to pick up guests more frequently, even though the driver will be sleeping on the bus between the trip back and forth. The beach is beautiful with white sands and very clean. At the beach resort you will find the bar, where you have on most days the bartender named Roger. Roger is a horny, sexually- motivated young bartender who does not have a distinction between staff and guests. If Roger takes a fancy to your wife or your female friend, he will act like a horny teen who is in heat and will not serve you your drinks, or will simply ignore you while you wait at the bar to be served, even though I tipped him at the beginning of our trip! He is a strange dude. The only folks who were helpful and pleasant were a waiter named Helena ( i could not say enough nice things about her), a bartender at the Bay Gardens Hotel named Terry, and the lady that cleaned our rooms every day in room 307. Those were the only folks that we felt like deserved the tips.

    covid regulations are creating problems

    Reviewed by john s(Palmyra, Virginia) on Jan 31, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Skip traveling to St. Lucia until covid is over. Because you have to stay in the hotel and NOT allowed to travel elsewhere, problems occur. You can not go outside to shop and if you were planning on purchasing food and drinks for your kitchen room, forget it. Instead you are forced into the all inclusive which is a lot more expensive and might not be to your liking. Taxi rides from airport take over an hour and most drivers are driving like crazy men. The beach at Bay Gardens was beautiful, yet the locals can go onto the beach and their trying to get you to buy something is a pain. Also we had about five guys wanting us to get them drinks. WHY. because all the alchol stores are closed because of covid.