Coco Palm

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1944 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Caribbean hotel experience

    Reviewed by saltyb_99(Romsey, United Kingdom) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the hotel on the all inclusive package which we found was great value. We had a room overlooking the pool on the 1st floor which was spacious and comfortable. Good daily room housekeeping meant fresh towels and a very clean room every day. We were impressed with the variety and quality of all the food at mealtimes, especially the dinner menu. There was a pizza night on a Thursday and a buffet on Friday (probably our least favourite). Also nearby in the hotel grounds there was a creole restaurant on certain nights, which also good. Huge praise to all the staff at the hotel, everyone was so friendly and helpful and nothing was too much trouble. They are a major asset and made our stay even better. Just one point to mention and nothing to do with the hotel but the hotel is about 1 and half hours drive from the airport. The roads aren't great and the transfer drivers don't know what a stopping distance means. We saw some near misses and the aftermath of a nasty accident. Helicopter transfer is less stressful I would imagine !!

    Perfect New Year Family Break!

    Reviewed by deano-ing69(London, United Kingdom) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our party of 10 stayed at the Coco Palm Resort from 28th December 2019 until 8th January 2020. Two of our group had been to Saint Lucia before, but for the rest of us it was our first visit. Over the 10 days we all fell in love with the Island, the wonderfully hospitable people and this beautiful hotel. My wife & I stayed in a swim up room and loved sitting on our balcony in the morning watching the hummingbirds flying really close to us as they moved around the vibrant flowers on our patio bush. Our newly refurbished room was spacious and lovely. Tea & coffee making facilities were provided along with a free safe, full size iron & board, UK plugs and USB ports. The standard of daily cleaning was also excellent. We were “all inclusive” and have to say that the food and drink at this boutique hotel was fabulous! We enjoyed the breakfast buffet, lunch and bar food. The evening meals were A la Carte and of an exceptional standard - all cooked fresh! The alcoholic drinks, cocktails, beers etc. we’re all good ..... especially The Chairman’s Reserve Rum!! We spent a number of days by the hotel swimming pool and we always managed to get comfortable sun beds with mattresses. However, the best thing about this hotel is it’s amazing staff!! They are so friendly & helpful! They can’t do enough for you and nothing is too much trouble!! They also got our British sense of humour which made our stay even more fun! Special mention must go to the lovely hotel management who even came out to wave us off, Dwight, Lance, Christian & Dario behind the bar, Octavia in the restaurant and the star of the hotel Princess who helped to make our stay perfect!! This hotel is also a great base for exploring the Island. Rodney Bay has all the shops that you need, Reduit Beach is lovely and Pigeon Is idilic. The hotel concierge can also assist with any trips that you wish to take. Prior to travelling we arranged to renew our wedding vows on Pigeon Island after 30 years of marriage. We were assisted with this by Louanne Gustave from Extraordinary Weddings and Events on Wedding Wire. She was so helpful / professional and we would really recommend her services to any couples. A minor thing for the hotel to improve on is the decoration of some corridors .... but who spends any real time in corridors!! The owner of the hotel is a gentleman called Sir Michael Chastanet and he was a friendly and visible presence during our stay. His son (The Prime Minister of St. Lucia) also visited a few times! We spent New Years Eve at the hotel and the poolside area was transformed for The Havana Nights evening. Dancing on the stage over the pool and then seeing in 2020 in the pool was unforgettable! We all absolutely LOVED this place and will return again very soon!!!

    Amazing destination, central location, great hotel.

    Reviewed by sheldons778() on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our room: we has a suite on the 4th floor, which overlooked the pool. the bedroom had a very large ensuite and the living room area also had a large shower room and toilet. we brought along travel adapters (we are from the UK) but these weren't required. the rooms has plenty of plug sockets, more UK than USA type ones. It also had USB ports. Our room was turned down every night, which was a nice touch. Location: centrally located in the Rodney Bay area. we only heard outside noise on 1 occasion. the hotel is very quiet. Amenities: Many guests spent their entire vacation by the pool, therefore, I would suggest the all-inclusive travel option because St. Lucia is quite expensive for dinner. Food: the buffet breakfast was varied, plentiful and delicious. We didn't need lunch, lol. The staff were friendly and attentive. There didn't appear to be any entertainment for guests at the hotel in the evening. I would consider this to be a '4' star hotel, not a '3' star one. In all my family loved it. this was our first family holiday to st. lucia. I can't single out any particular person, a bit unfair, the team worked well together and we had a great time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-4

    The staff are amazing !

    Reviewed by 156lindaq(Dorchester, United Kingdom) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I visited this resort to celebrate our 30th wedding anniversary. We both found that the staff were fantastic; special mentions for all restaurant staff, especially Octavia; the reception staff, particularly Nadine and Ashton; our room attendant Nicola and also Dwight behind the bar, who always managed to liven things up when he was on duty. Our twin aspect room was fabulous (no 312), the choice of food and drink on offer for all inclusive guests was particularly good. The location of the hotel allows you to walk to the nearby, beautiful Redouit beach and the resort of Rodney Bay which is an absolute bonus. The locals are very friendly and spontaneously ask if you're enjoying your vacation. The only criticism I would make is the condition of the pool at Coco Palm. It could do with some improvement/investment and a really good clean.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Good place

    Reviewed by kat2011(College Park, Maryland) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Not a bad place overall and lots of good amenities. We had several issues with room cleanliness and maintenance that required us to change rooms twice in one night. They resolved the issue by giving us the night for free.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-4