Allegro Palma Real

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3230 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Worst hotel ever!!

    Reviewed by 48jorisd(Winkel, The Netherlands) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    After two weeks of Cuba we knew the standards a bit and we understand that the people have to deal with what is supplied. But this place is so bad! Short summary: stinkin room(dead animals?), Cold and very nasty food, wattery drinks, noisy pool, lazy crew. We stayed only one Day, slept 2 hours because of the nois and smell and then escaped.

    Allegro Palma Real Worse Hotel In Varadero

    Reviewed by Evelyn021(Montreal, Canada) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    First of all I just want to make sure people understand that I'm not a complainer, I've in Cuba 4 Times and I Can say that I Love this country, my first 3 trips there were amazing with family and friends one time was for my brother's wedding in Cayo Coco it was amazing. However this time we went to Varadero with my Husband.. worse service ever, people were really rude I got yelled because I was for a glass of water to one of the waiter but because I was not setting on his side que told me to go ask somebody else. The room was disgusting very dirty, my Towell my " new towell" has some spot of dry blood, it took 4 days for them to give me a new one event tho I kept on going to the lobby to ask for a new one .. so had to use a small one for 4 days until I got frustrated the cleaning lady gave me one. At the restaurant the food had (animal hair) the smell of garbage every where on the restaurant, The bar at the lobby had only two drinks Beer and one drink mix of orange juice and Rum, nothing else for 7 days I can't believe you're in a all inclusive and they don't have Pina colada or mojito at least! The restaurant that the have a the beach they tell you that you have to wait because they don't know if there's good coming for the day or not .. and when they have it's like a dry chicken old from I don't know how many days ... Same for the drinks same two drinks for 7 days .. you want a Pina colada there's a guys selling them at the beach. If you have any problems at the reception they tell you they can't do anything for you and if your internet doesn't work it's not their problem it's your Phone that doesn't work .. so you lost one hours trying to get to the wifi and you need to buy a new one because they won't do anything to help you with that. The pool didn't have any treatment for 7 days so instead do being blue it was green water .. we only found out the last day. My husband and I had to go out every night to eat at the local restaurant which are really good :) The Beatles Bar it's amazing too :) All this to say please don't go to this place I can't believe that Air Transat and Air Canada sent people there such a shameful place.

    Decent hotel, lacking some entertainment

    Reviewed by Jdmatt2019() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It's a great hotel. However ever since our last visit, a lot has changed. I was there in October of 2018 and it was great. Entertainment was also great where we had the option to go to the club at night. Now that same club is closed. There is zero entertainment left for the night time. Speaking with many returning customers at the resort and they all had the same expression. The younger crowd needs something to do at night and not just hang out at the lobby... Management needs to look into this matter and find a solution. Especially for the younger, returning customers who would like some entertainment at night. This resort depends on returning customers, if they stop returning then it's bad for business.

    Nice staff, but the hotel is awful.

    Reviewed by Ron P(Manchester, United Kingdom) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is easily my worst holiday experience. The hotel needs investment - plenty of it. Our first room was so bad my wife cried. We had to spend one night in it with noTV. We'd booked a double room and didn't get it - apparently they only have two such rooms. The air conditioning could not be altered and we shivered at night. The food lacked flavour and was over-cooked. The 'Mojito' bar didn't serve the drink! The staff were really good though and the service in the restaurant could not be faulted. We had 2 excellent waitresses so they can be exempted from this review! 12 years ago we went to Southern Cuba and had a great time, so we were completely taken by surprise. The hotel even ran out of beer - twice. Soft drinks in the restaurant only lasted for about one day per week. Bars that should have been open began to close, even the one by the remaining pool (they had two, but only one had water in it). I'm glad I went to old Havana though.... I wanted to have a good time but it was just impossible.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-4

    Third time here , will be back !!!

    Reviewed by Ray L(Sylvan Lake, Canada) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I love this hotel! Food , not so good. Great service more then makes up for it. From the time my Wife and me walked in we were treated very well. The place may not be ideal, but my wife and i are both 30 yr plus hospitality workers , and we love it here, Cant say enough about the staff, Thanks