Be Live Experience Tropical

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 869 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Really good.

    Reviewed by Lourdes B(United States) on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was here for a couple trip and the place is so pretty and big. The beach right there and service is a plus. I was last year by October and the food was well cooked and very varied. Many restaurants to select. Big swimming pool ,clean and with bar service.

    Information wanted

    Reviewed by Tammy D() on Apr 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I found this beautiful resort and I am trying to find out if I book here can my fiance who is Cuban can he stay at resort if I pay....I have been told different stories and I have tried calling no answer which I understand with the pandemic

    I wish I was still there right now

    Reviewed by mountain820(Winnipeg, Canada) on Apr 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a very well run resort. It's well maintained, clean, and seems to have good management. I have been to Cuba a few times, and this is the best resort I've seen so far. I travelled from Canada on a Sunwing package, March 10 - 17. Thanks very much to Beatriz and Arahy at the front desk. These ladies helped me very much during my stay. I enjoyed staying in the main building. It's open-air and quite beautiful. Very clean and well maintained. The room itself (Ocean View) exceeded my expectation. Nearly everything in good repair, excellent fresh air flow, excellent bed. Really very nice! Yes, I loved the food. I was very satisfied with the buffet and I ate quite a bit every meal. There was even some interesting variety on the hot dishes including various mixed veggies and even some fried calamari (occasional). Many rice dishes. Some very nice fish at the grill. Nice desserts including some shortbread cookies and a very interesting honey-soaked bread which was delicious (occasional). Walking around the grounds was pleasant. They have a nice walkway following the beach, among trees. If you like to walk, you can cover lots of distance and walk endlessly eastward down the beach. The beach is spectacular and larger than most resorts. Lots of places to sit, though sometimes you have to spend some time looking. I brought my own towel from home and didn't rent one. I brought single US Dollar bills to give as tips. Some minor negatives: At times, there wasn't enough hot water, so you might have to be flexible on your shower times. Most days there was enough hot water. Sometimes it is hard to find someone who speaks English, but I got by just fine with some basic Spanish phrases. Many employees do speak English but sometimes you may have to come back to the front desk later. The electronic lock on my door had some problems, but a repair man showed me the trick to it. When leaving, you should check that the door is properly locked. If it isn't, open, and re-lock it.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Great Service and Caring Staff

    Reviewed by Gisella O() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My daughter and I stayed here for a week during a very unprecedented time around the world... little did we know that within 24-48 hours of departing our home province in Canada, the world would come to a complete halt. It was the most unsettling time to be away and difficult to enjoy while counting the hours until we would return home. Who would’ve imagined this. What made this week more bearable, were the exceptional staff and their caring, heartfelt attention to our needs. They made every effort to accommodate us in any way possible and for this, I’m grateful. Constant smiles, warm and friendly hellos, attentive customer service whenever and wherever possible. This is what matters most in my opinion. All the reviews I’d read before coming, some were in line with our experience and others not so much but of all things important, this hotel met our expectations and we would unquestionably return. We look forward to a future, redo trip under more calm and ideal circumstances. I would absolutely recommend this hotel as it gave us a feeling of home. No shortage of anything. Whatever you needed, they were on it. All the ladies that worked The Cohiba Bar were exceptionally friendly, so sweet and kind. The staff everywhere on the resort were amazing! The hotel is kept very clean which is a huge plus in my opinion, the food was great, quite impressed actually and the beach and bar staff at the beach were fantastic! A very special thank you to Beatrice. You are a wonderful woman and Labranda is very lucky to have to have you on staff. I greeted you at 7:00 am my first morning at the resort with tears, sadness and fear due to the rising spread and fear of COVID-19 and you did everything you could to support me and my daughter. Thank you Beatrice, I hope to see you again. Xo Another special thank you to Naomy (Customer Service Staff) for again, sharing words of comfort and support, going above and beyond to make us feel at ease. Thank Naomy. Thank you to all Labranda staff and Management, we will be back. Our prayers go out to the entire world... may we find our way back to peace and comfort, through our strength and perseverance. Love, health and peace to all. #covid19

    Disaster

    Reviewed by Aman R(United Kingdom) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I am here right now in this hotel and please follow my recommondations 1. this hotel is not for english speaker. English communication is a huge problem. if you are a spanish then you hit jackpot with regards to communication. 2. no body will listen to your complain. toilet tissue finished 6am called reception I explain that we need toilet paper I dont know what she said in English and she put down the phone on me and its 12pm no toilet paper .hahahh. 3.people at the reception are unable to speak english they have no local knowledge. the porters have better english than receptionist. 5. Hot water from the shwer not always available. 6. toilet in the hotel are broken, no toilet paper or no soap haaha . But the best part is the sea.