Paradisus Princesa Del Mar

This was our first trip to an all inclusive resort in 12 years. I think because I used my westjet points on this trip I felt I had not paid too much and so if I had to pay the $ 2900 for the holiday (for my hubby and I) I may not go back here but it really was lovely. The staff were amazing, it was super clean, the room was fantastic. I would say the #1 issue for me was communication. When the power went down due to a storm, there were no updates for the people staying there, and if there were menu changes you would not find out until the food was in front of you...for example...if you thought you were getting potatoes, you may get rice and they would not let you know. It didn't really matter because it was always delicious, but we just found it a bit funny. But, we are pretty laid back people and do not get too excited when things are not perfect. We loved our stay here. Like I said, the staff were amazing, always smiling and so friendly. However, we did upgrade to the Royal Service and did not feel we benefited from it and so if we did go here again, we would probably not bother with the Royal Service. Also, we were here and it was VERY empty, we thought that maybe there is about 650 rooms and there were maybe 200 people at the resort so we got amazing service, no waits in line, etc. The resort was very beautiful, the beach was fantastic, the food was good, the drinks were great and if we book again will not go with the Royal service. P.S. you get $ 500 of resort bucks if you go with the Royal Service however, they upcharge you on items if they know you are royal service and you are wearing the gold bracelet if you are royal service so it they always know. :)

staff were gr8. food was ok but only warm. beach & pool bars either had orange juice or vodka, not both. no signage to show where things were. pathways poorly lit at night, if at all. surprised by the number of other people that said they would never come back!

Very unsatisfied with the overall experience "royal services" - not worth it.

Definitely would not consider this a 5*.. We paid extra for butler service & royal service but was not worth it...for example when we requested things it did not happen and on the butler menu there are things on there that are no longer in place and/or there are now charges for them so their butler menu is out of date. In our room there was a spa menu/brochure and it stated that because we were "royal service" guests that we would receive 30% discount at the spa for "all" massages. This was not the case, we only received 20% discount and it was only on a few of the massages not all of the massages like advertised in our room. Meals overall were just average, nothing spectacular. Getting cocktails at most of the restaurants was impossible....usually only beer and wine...I asked for mojitos, champagne, mimosos on several occasions and they did not have them so we would have to go to the pool bar or other bars to get a drink and then take them to the restaurant with us. The resort definitely needs a bit of TLC in some places...hot tubs on the grounds and in the spa were not working, so were empty. Our butler booked scuba diving for our husbands and they went out front to be picked up but the scuba diving was cancelled but no one informed us. The spa was definitely not a 5* spa... you only need to go 5 minutes before your services as there is no where to sit and relax before hand. So overall, definitely disappointmented in this 5* resort and the extra we paid for butler and royal service.

We had a awesome vacation, no complaints. All the staff were very friendly, our room was kept clean, the bed was a little hard but we slept good anyway. It was such a beautiful place, both my husband and I think of it every day since we have come home almost a month ago. Would definitely stay at this resort again. Cuba is wonderful place to go for a vacation.