Request a callback from WestJet
Do you need to speak to a WestJet agent about an issue that can’t be resolved using our self serve options? You can request a callback.
Request a callback from one of our agents by filling out your details in the callback request form below, and we’ll be in touch with you on the date and time you selected. Callback requests are only available to guests located in Canada and the United Sates, we’re sorry for the inconvenience. Please see our international numbers page for further details.
If you booked through a travel agent, online booking agency, corporate travel arranger, or another airline, please contact them directly.
Flight-only inquiries
The flight-only inquiries callback service will connect you with an agent who can only assist with inquiries related to flight bookings. If you have a WestJet Vacations booking, please use our WestJet Vacations inquiries callback request form.
For flight only bookings, try our Manage Trips tool
The WestJet Manage Trips tool has many self-serve options that include:
- Changing and cancelling flights
- Viewing and changing seats
- Reviewing itinerary details
Flight-only
callback service
Hours of operation:
24 hours a day, 7 days a week
⚠️ NOTE: The flight-only inquiries callback service can assist with inquiries related to flight bookings only.
If you have a WestJet Vacations booking please use our WestJet Vacations inquiries callback request form.
WestJet Vacations inquiries
The WestJet Vacation inquiries callback service will connect you with an agent who can only assist with inquiries related to WestJet Vacation bookings. If you have a flight-only booking, please use our flight-only inquiries callback request form.
For WestJet Vacations bookings, try our Manage Vacations tool
The WestJet Vacations tool has many self-serve options that include:
Retrieving your itinerary
Selecting your seat
Cancelling your vacation
WestJet Vacations callback service
Hours of operation:
6 a.m. to 10 p.m. MT, 7 days/week
⚠️ NOTE: The WestJet Vacation inquiries callback service can assist with inquiries related to WestJet Vacation bookings only.
If you have a flight-only booking, please use our flight-only inquiries callback request form.
Help for guests in other countries
If you're outside of Canada or the United States, our callback service is not available. Instead, please see our international numbers page for further details.
Call WestJet directly if:
- You're travelling within 72 hours
- You're unable to use the callback service
Phone: 1-888-937-8538
Deaf or partial hearing
We offer TTY phone service 24 hours a day, 7 days a week.
Phone: 1-877-952-0100
For guests with disabilities experiencing difficulties accessing WestJet.com, please email us at disabilityassistance@westjet.com