Grotto Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 3268 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disappointed

    Reviewed by 445alician(Marion, Illinois) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Pros: Beautiful water Beautiful views Very clean The food offered was delicious, but limited on options. (Breakfast is similar to a Drury Inn continental breakfast) Cons: Very rude staff (especially at the bar areas) Only one, very small pool. No food offered in between main meals. (So if you miss breakfast, you starve) We were even denied a Diet Coke. So we had to go to the gift shop and spend $7 on two sodas. Huge problem with lack of information that is offered at check in. We spent our first two days trying to navigate everything on our own. All inclusive clients are not welcomed. Period. They receive 17% gratuity automatically on each transaction. However, it you don’t begin tipping heavily when you arrive, word travels fast. Service then becomes excessively slow. Waiting 10-15 min for regular soda refills. The bar staff is obviously more attentive to customers who aren’t all inclusive. We would be ignored when there would only be a few people at the bar. Sadly, our friendliest encounters were a cab driver and the housekeeping staff. Spa is very unique and beautiful, but be prepared for outrageous rates. The goal of our trip was relaxation. We went to bed early and slept in. If you’re someone looking for lots of entertainment and activities, this isn’t the resort for you. We went off resort once to Hamilton and spent the day shopping. Transportation is Confusing and people don’t seem to be very willing to help tourists. Stores were nice though. Got several souvenirs. I don’t usually find it necessary to leave super negative reviews, however, I feel like our stay was very uncomfortable.

    Fantastic Day

    Reviewed by 396shellyc(Leavenworth, Kansas) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Bermuda on our cruise and booked a massage and day pass with Grotto Bay; it was absolutely fantastic! Best massage I have ever had; and most peaceful resort I have ever visited. Tranquility is important at Grotto Bay, a great place to rest and unwind!

    Fabulous, will be back!

    Reviewed by Thelma600(Whitby, Canada) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second visit to Bermuda, first to Grotto Bay and we highly recommend it. We travelled here for 4 nights with our adult son for a brief get away and what a great time. We were on the all inclusive plan and found this to be good value and convenient. The food is excellent, the wine and beer of good quality and the staff are friendly. We found the included transit passes were well used. The hotel is located right on a bus stop which can quickly take you anywhere you want to go. A lovely beach with water sports and a cave to visit round out the property. The only caution would be for those with mobility issues as it is a walk down to the beach and lunch restaurant.

    Great location, all inclusive well worth it in Bermuda

    Reviewed by ciervo(mexico) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    4 min drive from airport, if you you are moderate to heavy drinker and will be in resort most of the time, purchase the all inclusive that includes themed dinners. Spa in the cave was amazing according to my wife and you can also swim ina cave. kayaks and other water activities are also included, Ac in rooms worked well and the bus pass was very helpful (5 dlls each way) Great jacuzzi and pool with stools by the bar, as well as private beach. Not cheap, but then again nothing in bermuda is cheap. Don't remmeber the bartender's name (indian descent) was great also Sonia in reservations, will come back for sure, thanks for a great vacaction, travelled to attend Bermuda vs Mexico soccer match and our Mexican team were also guests and hotel managed it great.

    Fantastic hotel, fantastic staff.

    Reviewed by CxBx(West Sussex, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here in September for 9 days on all inclusive basis, our second visit the previous visit was 3 years ago and we knew we would return as soon as possible. It was as perfect as the last time, The rooms had been updated and looked very stylish and fresh and have a fridge and coffee machine. The food is excellent in all areas, we could not fault the excellent choice, presentation or the value for money. The atmosphere throughout is warm and welcoming because the staff are fantastic, in particular Vanessa our room attendant, Razvan, Fernandinho and Victor, the management team were always visible, approachable and interested in their staff and customers. We were here during Hurricane Humberto and were very very impressed by the way the hotel handled this ..the manager gave a very professional, thorough and calm briefing to inform us all how to stay safe. Food and beverages were provided in a timely efficient manner before the winds became too strong then the hotel staff who needed to were able to go home where they had to prepare their homes and families. The next day the staff worked tirelessly to make safe all public areas and provide excellent service for us all so well when most of the rest of the island was still without power and sustained much damage ...the Management team were out from early morning sweeping and hosing down areas covered in debris and battling with errant sunbeds etc on the beach assisting their teams. Can’t wait to return and highly recommend Grotto Bay.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5