Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 10563 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect Anniversary Getaway

    Reviewed by Inktnerd() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I spent a week here for our 10th anniversary. The staff is friendly and helpful, the location is convenient, the food is good, the drinks are good, the beach is to die for. Lots of in house options for excursions like scuba or river boating. We got a couples massage at the spa from Ruth and Lilly and it was honestly one of the best I've had, and cheap to boot. Great facility, great service, affordable for middle class families. Strong recommend.10/10. Only real drawback is the customer service people can be a little too in-your-face about upselling stuff in the lobby when you're just trying to go to dinner or come back from the beach.

    Taste of paradise

    Reviewed by PugetpowRoving275345() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third time at the property. Very friendly staff from the front desk, restaurant and entertainment staff. Each one of them genuinely go out of their way to make our experience the best possible. We came here for our anniversary. My husband and I clearly made the right choice to stay at Panama Jack. Irma, from housekeeping is awesome in taking care of room daily. Special kudos to the restaurant staffs Zachary, David, Jorge, Martin who makes our daily trips to restaurant extra special! We are still here for more than a week and will give updates about the excellent service we receive at Panama Jack Resorts. Linda and Chris.

    Best wedding ever!

    Reviewed by MillieA28() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had our wedding at PJC on November 4, 2019. We also stayed at the resort for 8 days along with our 74 wedding guests. The hotel was wonderful! We preferred the smaller resort as we could easily run into our guests and enjoy drinks and meals with them without even planning it. The beach was perfect and kept extremely clean. Barely no sargassum. The staff work very hard to keep everything clean. Both adults and kids in our group loved the resort! Our ages ranges from 2 years old to 82 years old. The service was top notch and everyone was extremely friendly and attentive. Our boy Jimmy at the lounge bar was our fav! He had such great charisma. Daniel on the beach was such a hard worker and always made sure we were taken care of at the cabana and at our beach walk out suite. Jeni was also on top of it and took great care of us on the beach. We had great chats and service from Josue at the beach bar. He was such a sweetheart and always a step ahead of us. Miguel with the security team was also super friendly and always checking in to make sure we were well taken care of. The staff and service were top notch and one of the best we’ve seen in Cancun. The food was actually really good and I enjoyed all our meals. The service in the ventanas buffet was also top notch and that VIEW! Wow! You truly felt at home anywhere you went in the resort. Our wedding day was hands down the most amazing day of our lives. We planned our wedding within 10 months and the process was seamless. Paola, Mariana and Maria were extremely professional and on-top of everything. I never felt neglected by the WCs even when the wedding was several months away. Thank you Mariana for all your help leading up to our wedding! Maria was our final coordinator and she did not disappoint. She went above and beyond for us and was the sweetest person. You could tell she genuinely loves her job and we even had a “moment” when I was thanking her during our reception where we were both almost in tears. I am eternally grateful to Maria for all her hard work and ensuring our day was as perfect as could be. There were some hiccups, as there are in ALL weddings, but there was nothing she didn’t handle and none of our guests noticed any of the issues. We had our ceremony in the chapel and moved our reception indoors due to weather but it was the best decision. We even extended our reception from 2 extra hours to 3 and it was the best decision. Best 6 hour reception and worth every penny! The service, food, and drinks were all on point! PJC is an amazing resort! We are already planning our return trip. This was my parents first time in Mexico and they set the bar high! The are ready to go back. Thank you PJC and team for making our time with family and friends and more importantly our wedding the most memorable day of our lives!! See you soon! With love, Almidred and Jose

    Flight cancelled so Am Airlines put us up.

    Reviewed by barbmiller01(Hallandale Beach, Florida) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely beachfront resort. Various dining options. Clean spacious room. Particularly liked the Italian restaurant. Very kid friendly. Nice lounge space. The staff was friendly. A little noisy and crowded.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Great for my budget

    Reviewed by trocki005(Erie, Pennsylvania) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I usually tend to stay at adult only resorts. That being said my goto's were out of budget for my short stint. My friend and I chose Pj's because it is part of the playa brand, and they seem to do things right. Check in: super easy and great service. We were 3 hours early for check in, but a room was ready. He gave several options and we chose what worked for us. Our luggage was brought in promptly by the bellhop. Food: we tried all the restaurants, and liked the Italian the best. The 24hr lounge didn't have anything that looked appealing. Just my opinion. As far as buffets goes, the Ventanas was supirior to Deck 74. I was disappointed that between 11 and 1230 there were very limited options for food. Coffee shop: my favorite stop! Every morning I would get up, get an iced coffee and a small pastry from the coffee shop. Jahir is the best! He would greet me every day and every evening with a warm, genuine smile! I looked forward to seeing him every day! We ordered the room service for breakfast one day and it was absolutely fabulous! Beach: spectacular beach with plenty of chairs. There was never a problem to get a good spot. Norma was our beach server and she was fantastic! Pools: we only used the main pool a few times, as it is smaller and usually filled with kids (family resort, so not a problem, but we didn't have kids). Again, never a fight for chairs and no need to get up at 5am and stake out a spot. The entertainment crew was great though. I enjoyed the 11am and 4pm water volleyball. That's my favorite wherever I go. "wait for the whistle!!" Nightime entertainment: we only watched 2nights entrainment as the first night we were exhausted. The outdoor dinner and fire show was spectacular and the lasting dance in the ballroom was also top notch. I am surprised that more people didn't watch the Latin dance. They missed out. Room: we had a basic room on the first floor with a view of the kid area. Nice hammock on balcony. Honestly, we spent very little time in the room that I didn't care about it's view or location. I was sad, however that we only got towel art on the first day. My other playa resort had towel art every day (and had turn down service, but it was higher end). The beds were comfortable and the rooms were clean.