Panama Jack Resorts Cancun

Overall the hotel was good. We have 4 young kids one being a baby and we were told we couldn't all stay in the family suite which had a king with 3 other bunk beds. It didn't make any sense to me since our baby sleeps with is. We booked 2 standard connecting rooms. We arrived and our rooms were not connecting and Francisco (the front desk staff) went on to tell us that they don't exist at their hotel. I told him my Travel agent confirmed upon booking and I called to make sure the week prior. He wanted to see the number I called and when as if he didn't belive me. He then proceeded to saying he was going to help us out by upgrading us for an additional cost. I told him I wasn't paying more money and he went on to tell me it was the travel agents fault and we would have to get our reservation canceled and rebooted to make any changes. When I contacted the travel agent he suddenly was going to help us out. He said he would upgrade our rooms but they didn't have anything available until the next night. Delta vacations was great and called the hotel right then. We stayed in one room then was moved the next day to what we were told was 2 junior suite but was actually 2 standard connecting rooms. Irritating to be lied to and felt like they were just trying to get more money out of us. Overall the staff was awesome. They are very fun and friendly. The pool activity were great. Waiters, bar tenders, and pool staff were amazing. Beto and Sergio went out of their way to make sure everyone was having fun. Although this hotel isn't real kid friendly. Camp Jack is ok. The staff were awesome though. The little pool is on the backside so it's not near the main pool. The kids loved the snack bar but could use more kid friendly food. The entire hotel food was not real kid friendly minus breakfast.

We spent a week here and the rest of our family was coming for spring break. With the help of Angel and Diana we were moved to a suite nearby and were able to spend more family time. What a caring team and resort.

Barista Hector Manuel is the best at making coffee! Very friendly polite and professional at his job!!! He’s latte designs are the best as well as the latte, you won’t find a better coffee shop in Cancun!

There were 9 of us. Great time was had by all. The Italian restaurant was the best. COVID rules are enforced so everyone felt very comfortable. The rooms were a nice size. Beer fridge was restocked daily.

Celebrated by my daughter's Sweet 16 and it was amazing! Esmeralda & Benjamin were absolutely wonderful in setting up a special evening for our dinner!! The food was delicious and service was awesome!! It was a memorable night thanks to Benjamin, Esmeralda, & Teresita. A beautiful authentic restaurant with a wonderful staff! Delicious lobster tails n fajitas! Great drinks!