Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9735 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best All inclusive resort in MX

    Reviewed by SteveSeghini(Salt Lake City, Utah) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hyatt Ziva Cancun is the best AI in MX. our butler Joel Camillio made sure our trip was perfect. Daniel Garcia Rodriguez and Irma Mendez Durante are the beat bar tenders you will ever have. Special event dinners with Dali are a must and Elvis will make sure you are entertained for your entire trip.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beyond perfection and attention to detail!

    Reviewed by FellowTraveler645032() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came to the Hyatt for the a wedding and were legitimately sad to leave. The staff was genuinely friendly and the attention to detail in all aspects, especially cleanliness, was stunning. This trip will most definitely become a new family tradition!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Hotel in Cancun!

    Reviewed by michelle052908(Dallas, Texas) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was by far the best hotel we’ve stayed at in Cancun. The service is top notch! Make sure to visit Daysi and Magali at Sassil bar. They are so sweet and the absolute best! They were awesome! ???? We made sure to visit them every night just because of how nice and accommodating they were! We will definitely be back to this resort!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The Best Family Vacation Ever

    Reviewed by ChasidyRaeMC(Greenville, South Carolina) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was surprised by my husband for my birthday with a family trip to the Hyatt Ziva Cancun. Our one year old son also traveled with us. We had the absolute best time and we will be returning in the future. Alberto was always so polite in the mornings when he made me my delicious coconut lattes and gave us the chocolate pastries! Anytime we left our room any staff member we passed always greeted us with the largest smile and a hello. The resort was sparkling clean. Even the landscaping was perfectly groomed. At the breakfast buffet every morning we really enjoyed the exceptional variety of food. The staff was very friendly and Santiago, Mateo, Carlos, Fernando, and Marcelo always were smiling and made sure we had everything we needed. The hosts at the Tradewinds restaurant were so accommodating with our one year old son. They always made sure we had a high chair and a table that over looked the beach. The Moongate restaurant was absolutely delicious and I can’t wait to go back in the future for their incredible sushi. Our waiter was amazing. The beach was of course our favorite part of the trip. We enjoyed beach chairs with clean fresh towels every single day on the back side of the resort that overlooks the lighthouse. Dulce, Carlos, and Elido always made sure we had any delicious drink we wanted and plenty of waters. They even got our son bananas from the bar. They always had a smile even when working in the hot sun and having to wear their protective face gear from Covid. Our favorite lunch place was Habenaros. The staff made sure we got a table down in the sand so our son could play while we ate. Fernando again was the best along with Victor. The food was delicious and we really loved all the cheviche and fish tacos. If anyone is looking for an amazing place for a family vacation the Hyatt Ziva Cancun is the place to go.

    We will be back!!

    Reviewed by Tessa P() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was so fabulous from the moment we arrived to the moment we left! We told them it was our honeymoon and they decorated the room for us and gave us a bottle of champagne to celebrate!! Everyone we encountered was helpful, always had a smile on their face, and was prompt with their service! It was the most beautiful place! We got the swim up room and the view was indescribable. Theresa (server) came up to our pool side starting at 10 am serving drinks all day! Also THE FOOD! Everything we ate was phenomenal. The only thing we didn’t try was the French restaurant because that just wasn’t our taste. We did not eat one bad thing. Our favorite was the stand by the pool that made quesadillas and burgers... we went back their frequently!! I can’t say enough good things about our stay. It was the most perfect honeymoon and we will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5