Isla Mujeres Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1701 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing honeymoon visit

    Reviewed by Njtayl() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited the isla mujeres palace as part of our honeymoon and it was more than perfect. We let them know it was our honeymoon and the staff had decorated our room with petals and pictures of our wedding that they asked us to send them. Room was lovely and staff were so friendly and couldn't do enough for us. Couldn't think of a better hotel or location to start our honeymoon.

    Amazing

    Reviewed by bethwL2703MD(Isla Mujeres, Mexico) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived on Wednesday not knowing What to expect of Isla Mujeres and México, as we have never been before. We are on our third day at the Palace and it is faultless, the staff are amazing and can’t do enough for you; the food is amazing and overall atmosphere is brilliant. Thank you to the Palace staff for making our trip so memorable. We will definitely be returning to this resort (and for the beaches too)!

    Its a nice place- but not 4.5 stars to us.

    Reviewed by TallgirlGA() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband and I have been to Isla Mujeres about 7 times now. Tried this hotel based on reviews- and I feel badly about this but here goes....I don't get what everyone else sees in this place. I feel like I paid way too much for this hotel to be what it was. Especially when compared to other hotels on the island. My honest review- The hotel and rooms are very clean. The 2" gap under the room door means you can hear every single person outside your room, so we stuck a towel under our door to muffle it. Overall, it's a very nice, smaller hotel, and NO kids, which is perfect. (some "adults only" places allow people to pay adult rates for kids- which is frustrating.) This island is super safe but if you are worried for whatever reason about safety, they have a gate and a moat with crocodiles haha. (I never could find one!) We expected super nice staff because of other reviews but the staff over all were only kinda nice, some very rude actually. The dive instructor is very nice- and they have the most friendly entertainment guys. SANTIAGO was the best. There are only a few rooms with good views. Most face the pool? Pool side/ beach side service is very slow, almost none most days. They do not allow use of the beach beds with the best beach views for a regular customer, they make you join a club or something. Other hotels on the island do not do this! The "exclusive" beach area sat vacant the entire 7 days we were there. Palace points are just funny. They got us a *slight discount for off-site excursions. Other wise, spend 200 points in gift shop, pay the "tax" of $34 bucks for a pair of $15 dollar sun glasses. No thanks. The beach area is pretty- not very big, which is fine, its very natural beach with sea-grass (do not expect all white sand like Playa Norte) and they have good spots for snorkeling by the dock. BUT- boats are NON STOP all day on two docks. Loud music coming from the boats, you have one playing music over the other, as they are letting off Cancun day tourists. It makes the water murky, so only snorkel in the morning- and the battling music ruins sitting by the beach area. It is even loud enough to ruin eating lunch outside at the restaurant. Which brings me to food- which is just average. There are other all inclusive on the island that are far better when it comes to food. It was like eating at a lower end restaurant. (Think Applebees quality, hit or miss and, man, when they miss it is not good!) And the food quality didn't stay the same. Some days the pool restaurant food was good, others it was bad. One day room service club sandwich was one way, the next it was another way. We will not go back to Palace. It was not for us. We are not new to Isla, so maybe for first timers this is the place to be!? I think if this had been our first time there and we had not gone to other all-inclusives on the island we might have been more impressed. Thing is, we paid more for this place than we did the other places and this place was not as awesome. I guess our expectations were too high.

    Individual ratings:

    Location

    Location-3

    Service

    Service-4

    Value

    Value-3

    Fantastic

    Reviewed by Louise Z(Belper, United Kingdom) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we arrived to the moment we left the service was second to non and very personal. Rooms spotless, beach gorgeous, staff amazing and very friendly! Very tranquil and picturesque. We spent a week here and went over to Moon Palace for our second week which was terrible so came back! The staff welcomed us back and looked after us making sure the rest of our holiday was special. A special thank you to all the staff but especially Macedonia, Santiago, Juan, Alexandra, Arturo, Joel, Luse, Arley, Firmian, Antonio, Victor, Julian, Dario, Deiby, Boris, Martha. Thank you to the chefs for the lovely food. We will be back ??

    secluded getaway

    Reviewed by Diane F(Sacramento) on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved it and will be coming back. The water was way to warm in the swimming pool. The ocean water was warm as well, that's why we loved the north end beach. It was much cooler and the sand was softer over there as well. The customer service was fantastic. Guest services helped with our excursion. The Bartenders were great and so was the waiters. Food was fantastic, even though it was fancier then we were used to. Room Service really needs improving. The rooms were so clean everyday and they would bring us chocolates at night as well as turned down the sheets. The spa was fine. The store in the lobby was nice but over priced. Taxis came quick. Loved the pick up and drop off the Palace has when arriving from the airport and leaving.