Sun Palace
What to expect (based on 7742 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Front Desk Staff
Reviewed by Barry G(Cape Coral, Florida) on Jan 21, 2021
We are here for a 5th time and the first since the Sun Palace was remodeled. And I must say that it is FANTASTIC. Beyond my expectations. But even better was our Check in experience with Guillermo. He went above and beyond to welcome us, secure our room, and make sure we were happy ! I continue to be amazed by Palace Staff, year after year ! Gracias Guillermo !
Individual ratings:
Service
Value
Very nice resort with excellent staff, very nice beach and very scenic views from heated infinity pools
Reviewed by RamAtlanta25(Atlanta, Georgia) on Jan 21, 2021
I had the good luck to stay at sun palace resort. Ocean view rooms with jacuzzi are amazing. Check in was outstanding. Staff at reception, check in are outstanding. I am really impressed with all staff at this resort. Staff are very friendly, courteous, well behaved, respectful, helpful, caring, treated me very good. I really enjoyed quality of food in breakfast buffets, a la carte lunch and dinners. Very grateful and thankful to Jesus at aurora restaurant mexican dinner who treated me very good and helped me to choose good vegetarian Mexican dishes and good nonalchoholic drinks and have a memorable dinner which I can never forget in my life. Very thankful to staff at reception, spa, restaurants, beach, infinity pools who treated me very good. Very grateful and thankful to another staff member Stephanie who was very kind, wise, smart, made sure I was safe in water on beach, took very nice pics of me in infinity pool. Spa is amazing with sauna, steam room, jacuzzi etc. The views of sea from heated infinity pools are very scenic, blissful, peaceful, amazing. It felt sooo good to spend time in heated infinity pools. The beach is very nice with good waves. Thank you sooo much to all staff for all your kindness and hospitality and making my stay memorable. I sincerely wish lots of happiness, good things and very good life for all staff of resort.
Guest
Reviewed by bmthefirst() on Jan 17, 2021
We are taking the time to write this review simply because of the outstanding an extra attention that was given to us during check in. Carlos and Martin handled our situation with such amazing and professionalism that went beyond our expectations. This definitely allows us a great start to our holiday.
Amazing service! Beautiful resort
Reviewed by N C() on Jan 10, 2021
Me and my partner booked this trip for my birthday. The room was luxurious with a jacuzzi. The Pools were gorgeous and perfectly warm. I managed to check out beach, sunrise and grand at moon palace. We did day visits to all the other Palace resorts which were included in our stay. All the Palace results were beautiful. I found the pool water the warmest at the Sun Palace however- this makes a huge difference! The restaurants aware good, however I have to admit they were the best at sunrise at Moon Palace- Especially Agra restaurant which was one of the best Indian restaurants I’ve ever been to. The staff at sun Palace were absolutely amazing during our stay- there were some minor hic ups which I don’t want to get into because they were immediately rectified by Rolando And team. Rolando Works in PR and is absolutely an asset to the company- he was so friendly and patient and understood all our concerns. Overall going forward I would definitely stay at palace resorts as a service is impeccable.
Love, love the hotel and staff.
Reviewed by hobokengirl2016(Newport Beach, California) on Jan 09, 2021
It was our second time there from CA in 3 months during COVID. We loved the service and staff. The beach was beautiful! The service was out of this world. The morning room service was always on time and the breakfast was always hot and delicious. We enjoyed taking the red bus into town. Only 1 dollar per person. The vip service by the pool was the best. We look forward to going back this year.
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