Pullman Cayo Coco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4445 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    .

    Reviewed by YelahOtangab() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just spent a week at the Pullman with my boyfriend. This was my 5th time in Cayo Coco and his first all inclusive. We decided on the Pullman over the Melia Jardines Del Rey after reading great reviews and to my surprise I don’t think I would return or recommend this resort. Having travelled to Cuba plenty of times before, I certainly didn’t set my expectations too high, though I truly did think that I was going to blow him away by booking a 5 star, as apposed to other 3.5 and 4 stars I have been to myself. I will say that the grounds are beautiful and very well maintained. The gardeners and landscapers are very friendly too. ****The entertainers and animation staff were by far the highlight of our trip Specifically Choco, Adrian, Calen(?) and his twin, Yanelis and Alexander from one of the bands that came to play a couple of nights. Service, management and food was decent at best. I feel strongly that this resort prioritizes $$$ over customer satisfaction. Not enough amenities and/or staff, in regards to food and drink, for the amount of guests, per se. Long waits. Small buffet. One snack bar. One pool bar. Resort booked solid. Overbooked in my opinion therefore staff, especially front desk staff were rather unpleasant at times. One night they actually had what looked to be a water main burst, and without any announcement, shut the water off to the entire resort at about 6pm until 2am. Glad we got our showers in early that day. What I can recommend is to make dinner reservations ahead of time to avoid 9pm dinners and not being able to chose your own a la cartes. And take a look at the map of the hotel to request a building to your preference. 41 42 43 block are quite far from everything and seemed to be mosquito city. You can email the resort to make requests. Late check out is 10cuc per hour. And another shout out to the entertainers and animation staff. Choco, Adrian, Alexander. Michael Jackson show and rock shows are great! And Nory a maid in the lobby.

    Full quality all inclusive.

    Reviewed by Lorskii() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff here are very experienced and professional. the kids club with Yanelis was a savior. My son will never forget her. It is great to see Adrian as part of this talented animation staff. this is our new go to holiday resort. Some of the staff her are from the Mojito and we followed to see were they all went. Great Cubans at a great new exciting spot.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Vacation in October

    Reviewed by seanmT4053GU(Toronto, Canada) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Been to Cuba before and this was our 14th trip. Decided to go to the Pullman as we heard great reviews. The hotel is quite dated and needs to be upgraded in a few areas. Had to change rooms twice in the middle of a 1 week vacation. First time water didn't work and second time AC crapped out. Beach is good, entertainment is good and food and service are decent. Wouldn't return or recommend.

    Amazing Vacation

    Reviewed by Departure687173() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the best vacations my husband and I have had. The beach was beautiful. The people that worked at the resort were so helpful and kind. Met a singer by the name of Arissel a voice of an angel, she song at the pre-show and also the beach party. The resort should look at putting her in the piano bar full time, as it was closed while we were there. I would have liked to hear her sign more than half an hour. The evening shows were incredible. Planning on going back next year.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Amazing vacations! This is the place to go at!

    Reviewed by DavidL1738() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just spent one week at the Pullman with my girlfriend and it was an amazing experience! From the wonderful and friendly staff, to wonderful thematic restaurants and the amazing Buddy’s bar near the beach, the Pullman is a fantastic place where you can enjoy amazing pools, churros and the best staff i ever saw in Cuba. Try this and you will not regret it!