Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6288 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Staff and Service

    Reviewed by Braggsauto(lansing,illinois) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have enjoyed every visit here at Grand Park Royal. Ocean view room is the best. The staff is so friendly and the service at the bars. They are excellent bartenders. The rooms were always cleaned excellent and provided extra coffee or beers. The room service is an excellent addition to the resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Perfect vacation destination for family

    Reviewed by Valpokelsey(Dassel, Minnesota) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my third time at the Grand Park Royal, but this time we brought our 3-generation extended family to join us, which was a total of 10 adults and 6 kids (ages 2-7). With this type of large group, you don’t really expect to relax too much, but we certainly were able to relax, have fun, and enjoy our time together all week. We enjoyed the variety of food options for every type of eater, the amazing customer service, all the pools and beach, the ease of planning a day trip to Punta Sur with help from staff on site, the fun family extras like a clown making balloons for the kids at dinner and kind vendors willing to give my daughter a painting lesson, and I truly can’t say enough good things about the Kids Club (remodeled in Oct 2019). Claudia (and Cinthia, on Sunday) run a very fun place all about kids and their families from 9am-5pm. Outdoors there’s a shallow pool with slides and splash pad sprinklers and a small sand soccer area. Inside there’s a clean space with a ball pit, bridges and a slide, tables for puzzles and making bracelets, more creative play space, and bean bag chairs for an afternoon movie or video games. There are even preschool-size toilets! Seriously, this is a very well designed space that the kids love. Families can play with their children here when they need something other than the beach/pools, or children ages 5-12 can stay here with Claudia during school hours while adults have a meal or just time to themselves. This is a very special place making everyone feel welcome. Thank you!

    review

    Reviewed by dmartin795() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Bed too short for tall person. Pay staff more they worked very hard. Everything outstanding. I have nothing else to say to meet your nonsense 200 word minimum I would suggest that it be limited to what the customer wants to say rather that your arbitrary minimum.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Awesome vacation, I would definitely return!

    Reviewed by Catcolorado2() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I booked this trip not knowing what to expect because of the mixed reviews. As a single traveler I usually go to a smaller resort. After meeting William at the front desk I knew I had made a good choice in booking this resort. His hospitable demeanor and warm smile made me feel at home. His service through the week was amazing, he was always there to answer my questions and help. My room was very clean and quiet, stocked well every day. The food at the buffet was surprisingly good after reading so many bad things about it. The hostess at the Mexican/Italian restaurant was very pleasant and I never waited long. The service at every restaurant was great and friendly, it is sometimes uncomfortable dining alone, but I did not feel that at this resort. I also want to mention that Mamo in the animation crew went above and beyond to include me in all the daily activities, as well as the outstanding service I received from Carlos and Jose at the beach bar. I would definitely return to this resort and would recommend to my friends.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    January 2020 Stay

    Reviewed by pagosam(Pagosa Springs, Colorado) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Disappointing stay. Have been here 3-4 other times and will not return. Food options sparse and repetitive. Lots of filler and not much good meat options. Lots of pasta and the same potatoes every day. Same food everyday and meal to meal not much difference in selection between breakfast, lunch and dinner each day.. Salad dressing was a hit and a miss if they'd put it out. Long lines if you want omelettes and the line blocks the rest of the buffet because they only open one side for omelette station. Spent more money outside of the resort for food than we have on any other stay because we got so tired of always eating the same exact thing daily 3 times a day. Hot water is a hit and miss most days we had cold showers. Staff not very friendly other than the waiters and bartenders and activity staff. We got many sighs and eyerolls when asking for the basics of food at the cooking stations, or towels, and really just the basics of what you need while you stay there. Not all rinse stations were working at the beach area which was inconvenient. Pretty beach area. Nice pools. Traveled with a group of family and friends and me and my son had many issues with flights and had no phone service. Had to use wifi calling to communicated. When my boyfriend checked in he told the staff that and asked if he could connect to wifi to check in on my messages so he'd know what time to pick me up from the port as I had to fly to Cancun instead of Cozumel and take a bus and then ferry to get over. They told him no and that he'd have to wait until his room was ready. He even tried the manager and concierge. Nobody would help him connect to wifi for just a few minutes to check messages or to send a chat. That was so unacceptable. So, he had to wait at the port for 4 hours so he wouldn't miss my arrival. You can't tell me someone couldn't have helped him connect and then disable that password when he was done. We are not high maintenance at all, but do expect to be treated nicely and feel welcomed by staff at our resorts and not as a bother when we pay $2250 for a vacation. They have really gone downhill since our last stay and we will spend our money elsewhere next year as we go each year.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-2