TripAdvisor Traveler Rating

DO NOT WASTE YOUR HARD EARNED MONEY! The Alohilani was the 3rd hotel I stayed in in Honolulu, and it was the worst! It's probably the worst hotel I’ve ever stayed in. The best way to describe it would be that it's like an attractive person with no substance. The service is horrible. Nobody speaks to you, not folks outside who I assume are “greeters” or the gym and restaurant staff. The breakfast was so bad I forfeited my complimentary breakfast perk and went to another hotel for breakfast. The staff is clearly not trained in relationship management. The front desk was not friendly or helpful; it took 20 minutes for housekeeping to bring clean towels, the elevators broke down, and the fire-department had to get people out. The rooms smelled moldy, and the carpets looked like they hadn't been clean in years. The bathroom is a functional nightmare. This place is a money grab. Don't let the pretty lobby and fish tank fool you. This place is horrible at best.

The whole computer system was down when we arrived at the hotel. The Alohilani sent us to the Twin Fin. The property is not as nice. Apparently the computer system at the Alohilani has been down for three days. I’m incredibly disappointed to have been sent to a lesser property. Now I’m going to have to spend the better part of my trip fighting with the credit card company to get my prepaid stay reimbursed. This is unacceptable beyond reason. The very least the Alohilani could have done was to put us up at a comperababule property.

This hotel is amazing - in the best location. Staff were friendly, food perfect and very, very clean. Highly recommend this hotel. Directly overlooking Waikiki beach, close to all shops, restaurants. Our first visit to Hawaii and we were not disappointed - we will be back!

Micah and William were the BEST at the longboard Club. They made my whole experience amazing and relaxing. I will come back again for the exceptional service. Micah would make fruit and cheese plates every night and always refill the wine!! The pasta that William made was phenomenal.

This was my first time traveling alone, but everyone was so friendly they felt like family. I slept so well the beds were so comfortable l. I was there in business but I was able to relax so much it felt like a vacation.