Overview
Located beachfront on Playa El Palmar, the all-inclusive Barceló Ixtapa is ideal for a family vacation, honeymoon or destination wedding. The resort offers 398 rooms, seven restaurants, five bars, three pools, the U-Spa, and daily entertainment. Premium Level accommodations offer spectacular views, access to specialty restaurants, and more. Guests can explore all that Ixtapa has to offer and are minutes away from the quaint fishing village of Zihuatanejo. Live up to more at Barceló Ixtapa.
Check in
3 p.m.
Check out
12 p.m.
Rooms
398
Inclusions
- Welcome drink on arrival
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Mountain view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Mountain view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Plasma TV
- A la carte meals available daily
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Balcony or terrace
Premium Level benefits include:
- Preferred reception desk area
- Exclusive check in and check out areas
- Early check in and late checkout upon availability
- Private concierge service
- Free internet access
- A la carte pillow
- Special amenities kit in the room
- Access to Premium Level Lounge
- No limit in all a la carte restaurant reservations
- Local calls
- Premium drinks
- Room service included
- 2 double beds, and 1 sofa bed
- No more than 5 guests in the room
- 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Living room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Balcony or terrace
Not recommended for guests with mobility issues as no elevators in Family Villa section.
- 2 double beds, and 2 sofa beds
- No more than 6 guests in the room
- 2 double beds, and 2 sofa beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 6 guests in the room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Balcony or terrace
Not recommended for guests with mobility issues as no elevators in Family Villa section.
Amenities
Main pool
Pool aerial view
Fitness centre
Restaurant
Restaurant
Restaurant
Restaurant
Plaza Mexicana
Meeting rooms
Wedding facilities
Location
Reviews
TERRIBLE MANAGEMENT, resort has potential. You likely will be happier elsewhere.
Mike01234567890 (Calgary, Canada) on Apr 06, 2024
A 1 out of 5 might be a little harsh but all the little things add up. When we arrived on Monday, April 1 (Easter Monday), the front desk advised that the previous week and this upcoming week were busy. The week we are staying was at 70%+ capacity. We arrived at approx 1 pm. We had just spend a week a few KM away at the Azul Grand (I think is a better option). We walked around, ate lunch at one of the buffets and waited for our room till 3 pm. When we arrived at our room, we noticed there were no sheets for the sofa bed. We called and requested sheets. Between 3:30 pm - 8:15 pm we called FOUR times asking for some sheets. Finally around 8:30 they arrived. We called from the phone in our room. We got routed to the front desk, asked to escalate. Informed we called multiple times. No one seemed to care. At about 8:45 pm that night, we went back to the buffet and waited 20 minutes in line to get a table. We set some of our personal belongings on the table and went to get food. The buffet is set up as one big long line so you either need to grab a plate and squeeze in-between people or slowly make your way through the whole line. We finally got our food, headed back to the table as they were giving it someone else. I protested and the server said we had to go back to the host to get another table. I protested, showed our personal belongings on the table and sat down. The server finally let us sit down (but didn't actually want to serve us drinks afterwards), another server helped us. We notified the captain (supervisor), and they said we should still sit at that table, but didn't offer an apology. We are a family of 4. The room has 3 towels. When we called and asked for sheets (all 5 times) we also asked for a 4th towel. We finally got the extra towel at 8:30. I also submitted a complaint form online at about 8 pm that day while waiting for some service. Still no response or follow up to ensure things are ok. And this was all on day one. ------------------------- As the week went on, things get slightly better. There are some excellent staff members that work here, but the management seems fine with terrible processes and some terrible staff. We experienced those bad apples that ruin the bunch. FOOD I thought the food was OK (6/10) We didn't upgrade to the premium, so we only got a-la-carte once every 3 days. So we ate at the Italian restaurant twice. The rest of the family is vegetarian/vegan. They rate the food 3/10 We advised the captains and restaurant managers several times, and they didn't seem to want to accommodate in any way, even though there is a sign that says they will. Overall, they do not seem to be overly kid-friendly and it is difficult to know what dishes are vegetarian or if you have any other dietary restrictions, good luck. And lots of line ups. 8:30-9:30 seem to be prime time for folks to want to eat. Be prepared to wait in line 20+ minutes. The one lunch buffet has pizza. The 1st and 2nd day, there was a great cook that would make us a plain cheese pizza. She was great and I tipped her directly. Everyone day there was this other guy that was terrible. He would let the pizza run out completely. Make pizza's 2 at a time and NOT serve them until all 4 pizza's were ready. Each day I asked for a cheese pizza for the kids. One day, it was ready in 10 minutes but he kept the pizza under the counter for another 20 minutes until he had 4 pizzas ready and all the other pizza was gone. After a few days, this cook knows I want a cheese pizza at 1:30 every day. Today, when I asked, he said no. I was upset and spoke with the 2 servers, the captain and the head chef/kitchen manager. They apologized, but I didn't feel they took things seriously. The pizza cook is so focused on making pizza that he is not focused on the customer. There is ZERO customer service. And the staff I spoke with were concerned I was upset but not that the actual issue exists. Although, they did promise for the next day they would make a cheese pizza and have it ready for the table but we'll see. ENTERTAINMENT There seems to be a lot of entertainment staff. It is difficult to find out when and where all the activities are located. If there is an app or a poster I was not able to find it. We went on a bike tour at 8:15 as was able to sign up a few days in advance. It was about 20km round trip and biked near the Azul hotel. We saw the crocillile sanctuary and then biked back. It was a great tour and a good host. Today there was a bubble party. My wife took the yoga class which she said was good. No ability to get a kayak or other ocean events with the entertainment staff, but overall entertainment staff try to make it fun. BEACH The beach is by far the best selling feature. The sand is soft, goes on for multiple km's and the waves have always been manageable. One of the best beaches we have been at. However, like all beaches, they are public and this beach was busy. The hotel is right in town. Good luck finding a beach chair though. POOLS A few pools and they were OK. I have seen better, and worse pools. They have one section of a pool roped off for adults. Always a shortage of chairs even though it looks like they have the space to significantly increase their chair capacity. If you want a chair by the pool, get out there between 2 AM - 6 AM DRINKS There are very limited bars to get drinks during the day. Servers are sometimes hard to find but if you are fortunate enough to get a chair, they will eventually find you. We usually hung out near the family suites. There a was a nice smaller pool, not very crowded with an adequate bar. One of the best kept secrets we could find. Drinks start at 11 am and only available at one of the very limited bar options, or you could go to the restaurant. ROOMS We stayed in one of the family suites. Old and need maintenance but were OK. For instance, the blackout blinds are on sliders that do not slide. It looks like when the room was last painted, they also painted over the rollers. Our room had 2 small double beds (not even queens) and 2 sofa seats that if you put on the floor it made something close to a king-size bed. Not the most comfortable beds though. Air conditioning worked well, room temperature could be adjusted to your liking. Hot water worked but not consistent. It ranged from hot to ultra-hot. Sometimes tough to get a good water temperature for a shower. They also have shampoo and shower gel in a dispenser in the shower. No lotion, conditioner, or other bottles. A standard 3 towels regardless of how many people are actually staying in the room. And the cleaners would come anywhere between 9 am and 4:30 pm. There was a small 'mini-fridge' that wasn't actually a fridge. When I called to indicate it wasn't working, nothing inside was cold, I was told it doesn't keep the food cold but fresh. There are 6 cans, only 3 bottles of water if you include the one by the coffee maker, 1 small bag of chips and peanuts. No bottled water aside from the daily ones in the room. Like some rooms, they have one of those key card light switches at the door. You need to put your plastic room key in it for the lights in the unit to work. I put my Aeroplan card in and keep it there the whole time. Today however it went missing. I called security and they are investigating. Nothing else in my room seems to be missing. Very odd and somewhat concerning. We believe we looked everywhere in our room to find it. Security said it is better if I just used my room key - Why so that if it is stolen, they could just issue me a new one? A small but additional example of how some customer service issues are overlooked. Who are we: A family of four from Canada with 9 and 11 year old boys. We have been on Mexician vacations almost every year for the last 9 years. Usually for 14 days, staying at one report for 7 days and then switching it up for the last 7 days. My wife and kids are vegetarian/vegan. I am not. However, I shy away from seafood and pork. The last few years we have been to Ixtapa, Mazatlan, PV, Cancun and Playa del Carmen. Overall, this is likely the second worst resort we've stayed (El Cid in Mazatland was worse) but all the other resorts would at least rate 3 stars so this is very disappointing that its making its way to be bottom. As I mentioned the other resort we stayed at in Ixtapa last week had 0 issues and was over Easter which was busy but was flawlessly managed. Everyone and every company makes mistakes. The great companies build loyalty and excel at customer service when they rectify those errors exceptionally well.
Masaje Relajante
Gizel O on Apr 03, 2024
Muchas gracias Yolanda! Excelente servicio. Quede muy relajada con el masaje. Thank you Yolanda! Amazing service. I was super relaxed after the massage. If you need a massage, book it here with Yolanda! Attentive and experienced with giving massages.
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