Sunscape Dorado Pacifico Ixtapa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    6. Sunscape Dorado Pacifico Ixtapa review

    What to expect (based on 4416 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sunscape was awesome!

    Reviewed by triciap597() on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone was very friendly & helpful!! The bartenders Simon & Raymond were the best!!The concierge Jorge was so friendly and helped us with everything!! I would recommend this place to anyone!! Thanks!!

    Sunscape was great!

    Reviewed by kristyk690() on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time! The service was amazing and everyone was very friendly! The bartenders Simon and Raymond did a fantastic job! Jorge was great with any questions! The rooms were clean and the fridge was stocked every day!

    Great resort with great views

    Reviewed by X1798EAandrewb() on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time to Mexico and I can’t be more pleased with my stay here. The staff is very friendly and ready to help with what ever you need. The pool area is nice and has multiple bars and the beach area is equally as nice. Both are near spotless in cleanliness and provide for a relaxing atmosphere! Will be returning for sure!

    Covid outs a damper on vacation

    Reviewed by irenebO2117IY() on Feb 18, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This is our 7th time in Ixtapa. Severs and food have been good, no complaints. Unfortunately everything else has not been the best experience for us, I don’t know if we will ever come backs which is sad as we truly love Ixtapa. With Covid there are no Canadians and only 23 rooms are Americans. We have had locals sit on the stairs for the pool where they wouldn’t move so you couldn’t get in, kids play with beer cans and then throw them both in the pool and no one picked them up, many people skip us at breakfast, a large group of people singing loudly at 11:30 at nigh in the lobby which every room can them hear, kids running and playing in the bathroom so you couldn’t use them as they wouldn’t move, people fighting at 4:30 am in the morning and nothing down to stop them and not to mention have to get up at 6:45 to get chairs by the pool as many people are saving 10+ chairs for their family even though they don’t come down for 3+ hours later. The concierge asked us today how everything was we told him all of this and the response was, let me know if there’s anything I can do for you.....customer service 101, don’t ask,fix it.

    Vacation in Ixtapa

    Reviewed by feltme01(Minneapolis, Minnesota) on Feb 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great stay! Great staff and wonderful stay. Even though during covid not everything was open, but it was still a great time! Food and drinks were good. Covid testing was free and provided by the hotel! Will be back!