TripAdvisor Traveler Rating

Be very careful to avoid any timeshare presentation with these people. They literally Conned us and we are fairly intelligent we believe. They had us both apply for the Amex bonvoy card with 15 month zero interest and they told us we could transfer the balance from our old Amex that we ALSO got from them when we bought into the timeshare program in 2020. I said we have to think on the additional points they talked us into very heavily. I got home. Got the care. Decided to pull the trigger and call them back. So I went to transfer my balance and they said well this amex offer doesn’t that at all. I said I cannot believe this because that is the ONLY reason we got these two cards. Not only did we have our credit pulled unnecessarily the cards have a $250 annual fee for each of them. We are so upset. We have tried to contact anyone to help us. And yet nothing. Even the main hotel manager won’t call me back after I sent him a message. I want out of the current timeshare after this sleezy deal. So disappointed

I’m an owner at this property and have to say, money is better spent elsewhere. When you’re an owner, they don’t offer housekeeping every day. The restaurant on the Nanea property is a little bizarre in food choices, and last we were there I n July 2023, wasn’t even open for dinner. The only food option was the pool bar. And next door at the Westin Kaanapali, Pulehu had been closed since Covid, and no idea why they haven’t reopened it yet. Kids club is closed, and aside from pool dining areas, the food truck at the beach is open, but it’s walk up only, and good luck getting a table without long wait. All in all, a stressful vacation when you’re looking to unwind and feel pampered with great customer service. If you DO visit any pool at either property, good luck getting the servers attention. We’re literally there to spend money, and it’s like they don’t care. You’d think they have lots of staff to cater to your whims while at the pool, but nope. You have to hunt them down. All in all, I wouldn’t come here if not for the ownership we were duped in to, and the resale rules are so aggregious, I feel stuck. So we go, and I’m going again in June, but every time we go, we usually leave saying “let’s just give away our rooms and go stay somewhere else next time.” I won’t let it go to waste so here we go again, but for a seasoned traveler, who enjoys a little bit of splurge when taking my family to Hawaii, this isn’t it….

We’re owners and food and service has significantly gone downhill. We come a couple of time a year and frankly the food is horrible. The service is hit or miss. Some of the waitstaff is excellent and others are worse than anywhere I’ve seen. We struggled even getting water at the pool.

2nd time…. So, we are vacation owners, which means take this review with that knowledge in mind. For a family of 5, you can’t beat this place. Full kitchen, huge rooms, comfortable beds, balcony that can seat the entire family, gigantic bathrooms, excellent onsite bar and restaurant, gigantic pools for the kids, excellent location in Kaanapali. The only site gym is top notch, the beach side path was utilized daily, and we found the snorkeling right in front of and south of the resort to equal anywhere in Maui. We’ll be back. I recommend this place to families in particular

The rooms are lovely, clean, nicely appointed, and the grounds are pretty. Staff is so kind and responsive. BBQ area is very nice. Beach is great for snorkeling and whale watching. On site dining options are very disappointing. And because the kids' pool areas are merged into the main pool you can expect lots of noise, to be splashed, or hit in the head with a nerf ball, even in the adult hot tub. Lots of people coming in from neighboring facilities and taking up chaises and reserving of chaises for hours on end. They leave a "ticket" but there doesn't appear to be follow up. Lastly, the layout of the kitchen is awful. You can either access the pantry, open the refrigerator, or open the dishwasher but only one at a time. If I brought kids I would likely think our stay was great but without it was good. I much prefer the Westin North Villas!