Excalibur Hotel Casino

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 12193 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Worst hotel I stayed at on the strip

    Reviewed by 174leec(Jamaica) on Jul 08, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and I have stayed at most of the hotels on the strip. And all of the MGM properties. This is for sure the worst mgm property. Had to get on a wait list to get in the pool. Ok I get it covid 19. But the roo standard were very low. We stayed in the stay fresh room. Shower head was out. Light in bathroom kept popping breaker. And the air freshener didn't work at all. With the combination of things it was not even worth telling them as the whole hotel is probably like this. My last stay at Excalibur that's for sure!

    Not A Bad Place on the Strip

    Reviewed by PaulandShandynF(Sacramento, California) on Jul 06, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Let me preface this review by saying that we took this trip a few weeks after reopening during COVID-19 pandemic. With Covid shutting everything down, it was nice to be able to take a trip with my family (husband, 2 girls 14 and 9). Right before we arrived and understandably so, Nevada had issued a mandatory face mask rule in any public space. So all casinos made sure every patron was adhering to that rule. Check-in: We arrived on a Monday. Parking was free, as advertised. This was a nice bonus, I'm sure this won't last long. As we approached the check in line, there was a paramedic there taking every guest that checked in temperatures. Check-in was smooth. No complaints, she found our reservation, gave us keys and we headed up. There were social distancing guidelines everywhere. There were also stickers on the floor to remind people where to stand. l'd give this process an 5/5 being that there was no wait, plenty of employees working. Grant it, it was a Monday and amid covid. Hotel/Casino: There was hand sanitizer and masks at every entrance into the hotel. I never tried to use one that was empty. There was also a hand washing stations available for use. There were partitions at the gambling tables, between the gamblers and the dealers. They also turned off every other slot machine in order to help maintain some sort of social distancing. Everyone was wearing a mask and if not would be asked to please put one on. My only complaint, the smoking. I'm from Cali though, so I may be a little spoiled with the smoke-free enviroments. From a business stand point I get why people are allowed to smoke. With that said, some casinos are going smoke free, which is lovely. Bathrooms and floors seemed to be kept pretty clean. I did see people walking through and cleaning machines, so that was good to see. Casino was kind've small, I think. Wished it was a little bigger. I liked being able to access Luxor, Mandalay Bay by using an indoor walkway right inside of our hotel. Yes, it was a little bit of a walk, but if you don't want to walk, don't come to Vegas. Overall, the hotel was good. 3.5/5 Food: There were plenty of food options, there were three downstairs. Dick's Last Resort (very fun place- although expensive with the lack of menu items), Baja Fresh, Johnny Rockets and Starbucks. Also in the arcade there was a Dairy Queen. The kids also enjoyed some of the Gelato being served from a little spot by the entrance from the strip. Upstairs, there was the steak house that was closed, Pizza Hut (closed) Buca Di Peppo - we had a pizza one day delivered to the pool and it was good. The buffet was closed (makes sense), Breakfast&Burgers, Popeyes, Auntie Ann's, Krispy Kreme, Cinnabon (closed), Pick up Stix (it was nasty), popcornapolis, and Hot dog on a Stick. So as you can see plenty of options, but all were pricey with the exception of Baja Fresh which was pretty comparible, but it all makes sense, it's Vegas. 3.5/5 Room: The room was basic. It was clean upon arrival. It could use some updating. We stayed in the Royal Tower. Bathroom could use some updating, but when on vacation we don't stay in the room a lot. So as long as it's clean we are good. ONe complaint, when cleaning and stocking a room before check in they should see how many people are checking in and have the proper amount of towels. We had to call down for extra there were only like 2 each. Due to trying to not come in contact with people as much they only cleaned room upon request. That didn't bother us. 3.5/5 Pool: We booked a cabana on our first pool day. There are 4 pools, 3 were open, one main one was closed, not sure why because there were lifeguards standing there. Cabana check in was smooth. We were taken to our cabana and the waitress was really good. She checked on us consistently, my daughter spilled her slushie and the waitress brought her another free of charge, that was super sweet. We didn't ask for that. There was a slide there that the kids loved. Pools were clean there were a couple of bathrooms. Our next pool day we rented the daybed. Our waitress that day was terrible, she literally came by once, it was NOT busy. It was frustrating, our host on the other hand was good and kept checking and filling our waters. Our last pool day we booked and I recieved a call saying that the daybeds were all booked there was a glitch but that they would give us a daybed at Luxor for same price. Which was fine, but when I asked if we were going to recieve the same things, like snacks, Gatorade, etc, the pool manager said, they don't offer the snacks anymore and that they hadn't updated the website. That's not ok. It should be updated. When we book we look at the amenities and if they no longer offer that, they should fix it. The pool manager, said he would still provide it and he came through. The Luxor Pool was ok. Waitress was fantastic and she was busy!!! But for kids, I'd definitely swim at Excalibur. 3.5/5 Arcade- The arcade was great. Games were affordable and fun. We had given the kids 20.00/piece and that lasted a few hours and they still had some left for the next day. There were a lot of machines "out of order" that weren't because of social distancing, they should look into that. Other than that, it was good 3.5/5 Overall, this place was great for kids. Vegas can actually be a good family spot if you choose the right places to stay, places to go, etc. This whole stay at the Excalibur was about a 3.5.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    Christmas Holiday Staycation

    Reviewed by JodyMorningstar(Ontario, Canada) on Jul 05, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I found the Excalibur to be a nice budget hotel casino for being located on the strip. The staff were supportive and helpful. The casino is the easiest to navigate and the food services were satisfactory. The room was a standard room as there are no suites in the Excalibur. Room was clean and tidy.

    Individual ratings:

    Service

    Service-4

    Value

    Value-5

    One hand didn't know what the other was doing (overall good stay.)

    Reviewed by Thomas Q(Denver, Colorado) on Jun 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    5 night stay: Sunday 6/14 thru Friday 6/19/20. Book a 'free' room w/ American Airlines freq flyer miles + 39.60 per night resort fee. Because I booked w/ Amer Airlines, they didn't know my MGM no. Before doing anything, I asked armed, unformed security guard where the MGM rewards desk was. closed. whatever you need to go: wait in the (short) line as if you're checking in. Ok, so, when they are open, where are they. Answer: (In case you didn't hear me, THEY'RE CLOSED. WHAT PART OF CLOSED DO YOU NOT UNDERSTAND. Ok, got it. I go to check in early. Front desk can't look up my MGM number! Really! She sets me up for a text when the room. I complain about MGM rewards closed. Front desk gal gets them on the phone. She insists they are open (she just talked to them.) They are just 140 feet away. Trust me, they are there. Guess what, they were there. I wanted to track down the security guard, but thought better. Nice guy, MGM rewards guy finds my number, and places it in my current file/folio ! Voila! Instructions: Come back to the rewards desk within 24 hours of check out and they will apply my points to my anticipated bill of 193.00 for just resort fees, nothing else. The night b4 checking out, I go to the Rewards desk, hoping to pull it off. Ok, she does it. Ok, give me a printout of what you just did. She says they don't have a printer. I remind her of a printer 8 feet away from her. Oh, well, over here, we can't print out room charges stuff. Ok, give me a confirmation number on the transaction you did in order to give me the 110.00 whacked off of my hotel bill. Ugh, err, there isn't one. So, where's the proof ? Trust me, it's in the system. You can go to the front desk and they can print it out for you. When ? Now ? Right now? RIGHT NOW. I went to the front desk and told them that Ms. ABC just whacked 110.00 off my bill. Can you print it out for me? They don't see anything. So, I go back to MGM Rewards and tell Ms ABC what happened. She offers to go to the front desk with me. We go. I get another front desk gal, but I had written down the name of the front desk gal from 10 minutes earlier who said she couldn't see anything (who was still there waiting on others.) The new front desk gal can't see it either. They get a supervisor. Supervisor says, "TRUST ME, I GOT YOU! I GOT THIS ! YOU ARE GOLDEN ! Can you print it out for me. She says yes. She proceeds to show me a very short current bill with a total of something very cheap like 44.50 and then some hand written notes adding on an extra 30.00 or thereabouts. Handwritten grand total of 73.40 which equals MORE THAN I DESERVED. They whacked 125.00 off my bill. I was only entitled to 110.00 wow, is it just me, or do you have to watch these people every second. room: super view facing due North. Facing NY NY Casino and everything else. cable was not very good: no CNN, they had fox news and MSNBC. No CNBC stock market, but they had Bloomberg Financial channel. cable was missing some of other channels. don't hold me to this but lacking in channels like: nat'l geogr, tnt, a&e. It had some of what we look for buy DEFINITELY LACKING. Nobody said anything, but no maid service whatsoever. No door knocks, offers for towels, shampoo. I didn't care. within 1 hour of checking in, I couldn't close a dresser drawer. I told a maid in the hall." I don't really care, I won't check out til friday, but you'll need to fix this." I got a DECEPTIVE / FALSE re-assurance that they are all over the problem (but didn't come out and say they were going to fix it asap, but they acted like that..) THEY NEVER FIXED IT. I didn't care. I packed out my trash every day. DON'T FORGET ! VERY GOOD VIEWS ! 4 pools; 1 was kind of, sort of requiring a secondary admission; not really but the only chairs / beds required a payment. You can go there but just don't use their beds and you'll be fine, but 100% of everybody else has some sort of wrist band because I was the only one who didn't pay for a chaise / cabana. 3 other pools were just fine, except for a lot of kids. One pool was 'closed' but you could sit around it. It was closed until 2 or 3 pm on at least 2 days. they didn't want to pay the money for that many lifeguards when the hotel was only 30% full. Gambling: roulette has a green 0, 00, AND WOULD YOU BELIEVE A 000. blackjack only paid 6 for 5 (instead of 3 for 2.) Almost all the time, the only crap tables open were crapless craps (they didn't have the no pass line--about a 49% chance of winning.) truth be told, the best bet in Las Vegas. Had to walk to NY, NY to play craps. room decor. very nice. I had 2 queens for just 1 person. everything worked. I bring my own extension cord, so I won't be complaining about outlets. Security guards watched the people, but didn't really ask anyone for room keys; remember, very laid back, just 30% occupancy. they had the covid thing covered. sticker on my room door saying that nobody has been in this room since it was disenfected. free bottle of hand sanitizer; free mask in the room. free tool used to open doors without having to touch the door handle. ALMOST NO CUSTOMERS. free parking. a longer walk to self parking, but I alway got spaces very, very close to the parking lot entrance.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-5

    What a quandary

    Reviewed by 22tea22(Sparks, Nevada) on Jun 29, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    So the reopening amid COVID-19, should they reopened or should they tear it down , most of the hotel operations are closed ( Boca de Pepo, Johnny Rockets , and one bar/ restaurant dales or something like that) so your only breakfast option is Johnny rockets hideous at best $12-15 don’t do it if you rented a car or drove yourself you need some kind of rides share option fir a decent meal The casino floor is nice staff very friendly machines somewhat loose Pool area is nice drench has good food and service (poolside) again prices are outrageous! ($87 includes $10 tip and military discount,)ft long hotdog turkey club sandwich 2- 32 oz drinks maybe possibly 1/2 oz of alcohol in g the gem drinks) The rooms $26 you get what you pay for , this is the part that should be torn down like prolly 10 years ago!!!!!