Sheraton Kauai Coconut Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 80 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Royal treatment for 50th

    Reviewed by SeekingSpeakingValue(Kyle, Texas) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room phone rang while we were relaxing on balcony after our upgrade up one of the two suites (Mahalo, Ali!) to honor our 50th anniversary celebration. (We are Titanium Elite.) “The bellman is at your door.” There, in fact, were two bellmen with a gift for us, a photo we provided printed out and placed in a lovely wooden frame. Everyone was extremely friendly and hospitable. At breakfast, we were graciously served by Gloria and Harry. The rooms were immaculate, both Room 335 with a direct view of the ocean and the suite.

    Amazing service & Beautiful place!!!

    Reviewed by ArelyEs09() on Apr 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The property is such a gem. It’s truly beautiful the employees were so friendly and full of that Aloha spirit felt like we’ve known them forever. The resort has so many beautiful views! Our daughter enjoyed the time in the pool. The food was delicious definitely recommend the poke nachos!!! The resort was so clean and throughout this pandemic we felt so safe seeing how they enforced masks and cleanliness! Cant wait to return!

    Beautiful renovations & property, excellent service except for....

    Reviewed by Nukumoi() on Mar 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    At check-in had a pleasant interaction with a Front desk agent who mentioned that I could checkout as late as 8 p.m. because of a deal they were offering for the month. I enjoyed drinks as well as a conversation with Dana at the pool bar. I had 2 other people sharing my room with me. I left room keys at the front desk for them to pick up as we were all on different schedules. When one of the keys were being picked up, the Front desk agent was reading her book, didn't greet my friend with a " Aloha or Welcome!" & sassily asked for an ID. She didn't make eye contact as she looked up the room info and didn't wish my friend a "Have a Good Day or I Hope You Enjoy Your Stay!" I asked to extend my checkout time to 6 p.m. instead of my original 4 p.m. thinking it wouldn't be a problem based on the 8 p.m. check out time I was informed of on check-in day. The Front Desk agent Leilani (same one that was rude to my friend) responded shortly that "because I was paying a certain rate, the extended 8 p.m. checkout time didn't pertain to me." However, she could extend me to 5 p.m. In the end, I got my 6 p.m. checkout, but I felt like she didn't enjoy her job, or care about customer service. I went back & forth about sharing this feedback, but felt compelled to because I am in the industry

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    The best hotel in Kapa’a

    Reviewed by markbae808(Honolulu, Hawaii) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here for 8 months and I was blown away on how beautiful and amazing this resort was. The pool and the torches that lit up the pool gave it an ambience of being somewhere else. The room was very modern and beautiful. The night entertainment and live music is like no other. They only book the best musicians and hula dancers to enjoy your night on property. The staff went over and beyond during my 8 month stay. Ali’s staff was very welcoming from the beginning and as days went by I was treated more than a guest, I was pretty much part of their Ohana (family). To Ali, Leilani, Lissa, Maria, Cedric and Sterling thank you so much for the amazing hospitality. You made my stay very memorable and amazing. I will definitely be back at this property and would only stay at this property when I come back to Kauai. Property: 5/5 Room: 5/5 Staff: 5/5 Parking: 5/5 Entertainment: 5/5 Food: 4/5

    Excellent Service from Caring Staff

    Reviewed by umleeds(Toronto, Canada) on Feb 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here in January for 4 days while touring Kauai Island. The location was perfectly central on the island, with lots of restaurants within either walking distance or a couple minutes drive. As a jogger, I found a hug paved path that hugs the coastline, just a couple minutes north of this property. The hotel itself is a little old but well maintained and a beautiful pool-area renovation recently. The staff treatment was incredible, particularly the tenured weekday staff. They really go out of their way to ensure you have a comfortable and pleasant stay. I can't thank them enough for a memorable and relaxing stay during a difficult slow period during COVID restrictions. Mahalo!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5