TripAdvisor Traveler Rating

We booked our family of 9 five months ago. Four rooms with 2 adjoining. Upon check in the front desk staff stated the hotel does NOT have adjoining rooms. This is contrary to both the hotel's website and the call to confirm. The front desk blamed my travel agent, us, and Delta vacations. Further, I was told rather insistently by a staff member looking at my reservation that we had booked 4 standard rooms but we were upgraded! I told her my paperwork clearly stated ocean view and I showed her the hotel website. The necessity of adjoining rooms was important because we needed two adults in one and 3 children under the age of 10 in another. The hotel was advised of all of this. One of the managers approached me and said the resort fee would be waived on one of the rooms. It was not. We're talking $250. The hotel itself and the location are fine BUT you cannot depend that your reservation will be accurate and it smacks of bait and switch. You book ocean view and the front desk tells you you booked standard. The corporate office has been notified and it is non-responsive. There are lots of hotels on Kauai. Don't consider this one.

4.5 STARS!? I last stayed here 11 years ago when it was called the Aston Hotel, was $80/night, and in desperate need of updating! Despite other Yelpers' more recent complaints, I think Hilton has done good job overall updating the property. We got a Costco deal for $3700 with round trip airfare, convertible car rental, and this hotel for 7 nights, with a $40/day food credit...I guestimate about $300/night? PROS: -Great customer service from all the staff -Clean, modern, comfortable rooms...ground floor rooms have little non private patios which are great for drying swimwear. -Microwave, Fridge, Coffee Maker, and big LCD TV -Walking distance to Lydgate beach park...nice snorkeling! Folks whom complain that its too far are either lost, or in poor physical shape. -Free Coffee in the lobby in the mornings, free fruit juice in the afternoons. -Free water bottles. Water filtration machines. -Pools and a jacuzzi that could be hotter and use more functional jets. -Central location on Kauai, great if you're visiting both the north and south. CONS: -Air Conditioning unit was rather loud. -$25/day for self-parking...it was free 11 years ago. -Besides Lydgate, nothing else in walking distance. -Breakfast entrees are expensive! Luckily we had that $40/day food credit, and outside restaurants actually aren't much cheaper. -Mamanhune's Bar closes rather early at 10am. Expensive drinks, but standard for Hawaii, and you can always BYOB. Despite the Cons and high costs, I'd likely stay here again on my next Kauai visit, not sure if that will be another 11 years or not. The competition is even more expensive and probably have similar Cons.

Cockroach infestation. My +1 and I chose this place based on convenience: it was near the airport, close to some sightseeing, and pretty central as far as the island goes so that we could drive north or south. In that aspect it was great. If you don't mind cockroaches. The views are beautiful. There is a short walk to the beach, where there are a couple of shallow pools (at Lydgate Park) blocked from the rest of the ocean, which was pretty fierce this time of year. There were schools of fish and plenty of room to swim. From the exterior, the hotel is open with fresh air throughout and waterfalls and koi fish, as you would find in Hawaiian hotels. Parking can be a challenge. If you aren't able to snag one of the few spots at the front, be prepared to park on the backside of the hotel, to the right as you pull in. We tried their restaurant for breakfast, both ordering Loco Moco. It exceeded our expectations. The gravy was delicious, the crunchy onion on top added flavor and texture, and the egg and hamburger patty were cooked to perfection. We washed it down with some tasty pineapple, orange and guava (POG) juice. I reserved an Oceanview King Suite. And unfortunately, this is where they really feel short. The room was not adequately cleaned, with layers of dust covering the air vents, mold in the cracks of the tub, and bubbling drywall. And ironically enough, it was after a cleaning that we discovered a cockroach infestation in the bathroom. We walked in late in the evening (after a busy day hiking and sightseeing), flicked on the lights, and saw 3 full-sized German cockroaches (there brown ones that infiltrate interior spaces) scurry away. I managed to kill two of them, but one escaped under a crack in the baseboards. Hilton, this is where you really feel short. I called the front desk, but they didn't have another equivalent room available but promised to send a housecleaner to spray. He came with a vacuum (for what?) and said he couldn't spray with us in there, but he would take a picture to show management and then spray on the morning while we were gone for the day. Personally, I would have rather he just sprayed around the baseboards for the night, but he said he couldn't. So we got our stuff packed up and closed our luggage and put it all as high as we could, and sealed the bathroom door with towels so hopefully they would stay in there. When we woke up after the worst night of sleep ever, I found a smaller cockroach, dead, on the sink, and another roaches' wing nearby. I had enough. I went down to the front desk and they reassured us that they would spray, and they would have us in another room later that day after the previous guests checked out. Fantastic. Except that when we stopped by the room midday, a housekeeper started asking us if we were checking out of changing rooms because she was told not clean. Weird. So we go out and have a nice dinner, and we get a call from the hotel complaining that our stuff is still in the room. Of course it is. The other room wasn't available and we weren't going to waste a day on Kaua'i waiting for the hotel to figure things out. We told them we would be there shortly and we finally got moved, shaking out literally everything we owned before packing it all up again and going to another wing. This room was actually clean. After all that, I asked to be comped a room for the night, but the best they would do was remove a lesser charge. After a message to corporate, letting them know the conditions of their property and miscommunication, I received a few Honors Member points, but now I'm wondering if I'm going to be using them. When I got home, everything was shaken out again and everything went straight to the washer to make sure our home wouldn't be infested with uninvited visitors. I have no aloha for disease-carrying pests. Overall, I have zero tolerance for cockroaches and expected much more from a Hilton. I do not recommend this place.

Leave over an hour in your schedule for checkout. Also check bill as they overcharged by $2,000. Also note that there are additional daily charges for parking and resort fees. Housekeeping erratic — you’ll need to haul your own trash, and go to desk to get coffee, cups, towel supplies during the week. Activity schedule is different than listed on check in materials and also different that posted at reception desk. Dates and times of activities vary.

Me and my wife had a great time out last night with friends. Danced the night away . Great music and atmosphere. Food was great and service was 5 star. Can’t wait for the next time. Will be spending all our staycations there from now on. If you haven’t been make sure to put it on the list. Affordable and perfectly located right smack dab to everywhere on the island definitely our favorite spot.