Hacienda Encantada Resort & Residences

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5113 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Booking Lie

    Reviewed by Jujujths(Dallas, Texas) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hacienda Encanta is located at prime location with a breathe taking view of the ocean and arch at the distance. Los Ricos restaurant offers delicious food has has spectacular views. All staff a very very nice, I was impressed. However, theh lied to me when I booked, I was told I would have two way shuttle service from and to airport, my last day I found out that they dont even offer that. I wouldn't have booked them otherwise, I had choices. Their rooms are outdated, furniture, bedding, drapes, decor, ropes, all aged and overly used. The bathroom has a round mirror on the wall from which I could only see the top of my head, I guess they only thought of super tall people when they installed the sink and mirror.

    Vacation 2020

    Reviewed by hd1star(San Mateo, California) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had such a great time with Carlos from the entertainment team. He took good care of me while being away from home with physical therapy that I am normally accustomed to back at home. He was up to play any sport I was interested in and was pretty good at all of them! He genuinely cares about how much fun I'm having and is always making sure I'm feeling good about it. I will definitely recommend him to anyone.

    Nice get away!

    Reviewed by jackiek481(Aliso Viejo, California) on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were a family of 7 traveling together and had a very nice stay at Hacienda Encantada. We opted for the all-inclusive which was sold to me before I arrived stating that all of the restaurants would be open by the time we came. They weren't. That was disappointing, however the ones that were open, were enjoyable. Outstanding service provided by Ricardo and Mauricio at the front desk, Luis and his bellmen crew, and Carlos & Monserrat had fun activities for our group. A big shout out to Raul & Andres (his first week and was awesome!) at Barolo restaurant. The pools were fun, views spectacular and nice clean rooms. We'd return to the Hacienda E again!

    Mireles Novy Fincher

    Reviewed by kimmireles() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Had a blast with friends at the Hacienda Encantada Villa. Joshue and Giovanni were so much help. Couldn’t have asked for better service. We highly recommend the villa. Rascoes restaurant was great for breakfast. The new restaurant Mestizos (?) was ok.... Pricey but they are trying to provide great service. Pizza at the Phase III pool was ok, not great. Phase I pool super, service super, food awesome! Ask for Nerry. He was superb. They really are working hard for your business. Sanitation and COVID policies were very good. We are members and love Hacienda. ??

    Vacation 2020

    Reviewed by stevesG3053LP(Boring, Oregon) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service here is top notch and the entertainment staff is super fun and interactive Monse and Carlos where amazing. Neri was the best poolside server each and every person we came in contact with made me fall in love with this place even more. Thank you hacienda encantada family i will see you again soon.